Abbott Lyon Contact Us Delivery company tracking parcel
Use the Abbott Lyon Contact Us detail below for missing parcels
When it comes to contacting Abbott Lyon, ensuring smooth communication is essential, whether it’s for a query about an order, tracking a delivery, arranging a return, or simply seeking product information. This guide provides detailed insights into all the available channels, important contact details, and Abbott Lyon’s procedures to help customers navigate the process confidently.
Abbott Lyon Contact Us: Methods and Availability
Abbott Lyon offers several ways to reach its support team, covering queries about orders, returns, and product information. Here’s a breakdown:
Live Chat Support
For quick answers, the live chat service on the Abbott Lyon website is available:
- Accessible Monday to Sunday from 8 am to 8 pm GMT.
- The chat icon is found at the bottom right corner of the website. If it’s unavailable, customers are advised to fill out the contact form on the site for a response within 24 hours.
Email Support
The support team can be reached via email at help@abbottlyonsupport.com. To ensure a prompt response, customers should only send one email per query, as multiple emails may delay responses by pushing the query to the back of the queue. The response time is usually within 24 hours, and this method is ideal for non-urgent questions.
Contact Number for Abbott Lyon
Customers who prefer a direct approach can reach Abbott Lyon by phone at +44-207-859-4577. Calling is suitable for more complex queries where quick verbal assistance may be beneficial.
Abbott Lyon Parcel Delivery Options
For customers placing orders across Europe, Abbott Lyon offers two main delivery options:
- Standard Delivery (4-7 working days): Costing £3.99, this service is ideal for those who can wait a few days for their items.
- Express Delivery (1-3 working days): At £14.99, this option ensures a faster delivery, making it ideal for those needing items sooner.
Abbott Lyon’s parcel delivery is managed by reputable courier services, and all orders are fully tracked. Tracking information is sent after dispatch, so customers can monitor their Abbott Lyon parcel delivery and ensure it arrives on schedule. Additionally, customers are reminded to check junk or spam folders for tracking emails, which may occasionally be redirected there.
Key Points About Abbott Lyon’s Custom Jewellery Shipping
Items from Abbott Lyon’s Custom Jewellery Collection have specific lead times outlined on each product page. As personalised designs are case-sensitive, customers are encouraged to carefully review personalisation details before finalising orders to ensure accuracy. Shipping timelines for these custom items may differ, so checking each product’s details will help in planning ahead.
Abbott Lyon Returns Policy: How to Return an Order
If a product doesn’t meet customer expectations, Abbott Lyon provides a 100-day return window from the delivery date. To be eligible for a return, items must be unused and in their original packaging. However, certain products, such as personalised items and earrings, are not eligible for return unless faulty. This includes items from the name collection and those with engraving or metal letters.
Key Points to Remember for Returns:
- All products must be in original condition with intact packaging.
- Personalised products and earrings cannot be refunded or exchanged unless they are faulty.
- Returns are processed within five working days of receipt at the warehouse, and customers may experience a short wait before seeing the refunded amount in their account.
Steps to Return an Abbott Lyon Order:
- Repackage the item(s), including a note with the order number, name, and address.
- Email returns@abbottlyon.com to initiate the return.
- Print and attach a postage label to the package.
- Take the parcel to a local post office and retain proof of postage.
For UK returns, a handling fee of £2.49 is deducted from the refund.
Tracking Your Abbott Lyon Parcel Number
For order tracking, each shipment has a unique Abbott Lyon parcel number which is provided after dispatch. Customers can use this tracking number to monitor their order’s progress. Abbott Lyon partners with couriers such as DHL, which offers a robust tracking system to ensure customers know the whereabouts of their parcels at all times.
For further DHL tracking details, customers can refer to external resources such as EveryParcel for additional support.
Abbott Lyon’s Policies on Exchanges and Faulty Items
If a customer wishes to exchange an item purchased under a 2-for-1 offer, both items must be returned. However, if only one item needs to be exchanged, it’s possible to return just that item. For faulty items, Abbott Lyon may request the return of the product for inspection to help improve future products, with the cost of UK postage covered by Abbott Lyon.
Abbott Lyon Parcel Delivery – Additional Delivery Information
For customers within the UK, the delivery options vary:
- Standard Delivery (2-4 working days) for £3.99, free for orders over £70.
- Next Working Day Delivery for £5.99, although this service cannot guarantee delivery in remote locations and islands.
Abbott Lyon Contact Number and Security Measures for Order Assistance
When contacting Abbott Lyon’s customer service regarding an order, customers must provide their Abbott Lyon contact number, alongside two of the following details:
- Full name on the order
- Full delivery address
- Full billing address
- Email address used for the purchase
These security steps help ensure that customer information is protected and that Abbott Lyon can efficiently provide the necessary support.
Collaborations and Other Inquiries
For those interested in collaboration, Abbott Lyon encourages potential ambassadors to email ambassadors@abbottlyon.com with their social media handles, account insights, and a few details about themselves. This initiative reflects Abbott Lyon’s proactive engagement with its community and brand advocates.
How to Get In Touch with Abbott Lyon: Quick Summary
There is a variety of ways that you can contact Abbott Lyon. Below we have listed a few different methods;
- Chat: Available 8 am-8 pm GMT, Monday to Sunday on the Abbott Lyon website.
- Email: help@abbottlyonsupport.com with a typical response time of 24 hours.
- Returns: returns@abbottlyon.com for return-related queries.
- Collaborations: ambassadors@abbottlyon.com for partnership opportunities.
- Phone: +44-207-859-4577 for direct assistance.
Frequently Asked Questions About Contacting Abbott Lyon
1. How can I contact Abbott Lyon if I have an issue with my order?
- Customers can contact Abbott Lyon through live chat, email at help@abbottlyonsupport.com, or by phone at +44-207-859-4577.
2. What should I do if I haven’t received tracking information for my Abbott Lyon parcel?
- Tracking details are typically sent after dispatch. Be sure to check junk or spam folders, and if still unavailable, contact customer service for further assistance.
3. Can I return an item after 100 days if it is faulty?
- Abbott Lyon’s 100-day return policy is generous, but faulty items outside this timeframe may still be eligible for inspection and replacement, depending on the circumstances.
4. How can I track my Abbott Lyon parcel delivery?
- Use the Abbott Lyon parcel number provided in the dispatch confirmation email to track your delivery on the courier’s website, such as DHL.
5. Are there any items that cannot be returned to Abbott Lyon?
- Yes, personalised items, earrings, and certain limited-edition items are non-returnable unless they are faulty.
Reaching Abbott Lyon customer service is straightforward, with a range of options tailored to meet customers’ needs. From tracking an Abbott Lyon parcel number to resolving issues through live chat, email, or phone, the process is designed for convenience. By following the outlined steps for returns, exchanges, and contacting customer support, customers can ensure their experience with Abbott Lyon is smooth and satisfying.
Contact Abbott Lyon customer service for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel