Birmingham City FC Online Store Contact Details tracking parcel
The Birmingham City FC Online Store provides an extensive range of Birmingham City FC merchandise, ensuring fans can support their favourite team with pride. From kits to accessories, the Birmingham City football shop delivers quality products for every supporter. This guide covers all essential contact details, FAQs, and processes for queries, purchases, and returns at the Birmingham City FC Online Store.
Birmingham City FC Online Store Contact Information
For queries or assistance related to purchases, deliveries, or returns, the Birmingham City FC Online Store provides multiple contact options to ensure efficient customer support.
- Email Customer Care: customercare@bcfc.com
- Telephone: For immediate assistance, contact the Mail Order Team on +44 (0) 121 772 0101 and select Option 4 for the Blues Store.
- Postal Address:
FAO The Returns Team
St Andrew’s Stadium @ Knighthead Park
Cattell Road
Birmingham, B9 4RL
Reporting Issues
If you experience any issues with missing parcels or damaged goods, please report them within 72 hours of receipt. To resolve such matters:
- Email: customercare@bcfc.com
- Call: +44 (0) 121 772 0101 (Blues Store, Option 4)
For further assistance, including general enquiries, visit the official Birmingham City FC Contact Page. The customer care team is ready to assist with all your needs promptly and professionally.
Birmingham City FC Shop and Gifts – Key Services
The Birmingham City football shop provides essential services to enhance the fan experience, including:
- Product Purchases: Kits, clothing, accessories, and gifts.
- Personalisation Services: Name and number printing for shirts.
- Gift Cards: Perfect for any Birmingham City supporter.
- Auction Items: Unique merchandise is available via the auction page.
- Sales: Discounted products can be found on the sale page.
FAQs – Birmingham City FC Online Store
How to Register and Make Purchases
To register an account on the Birmingham City FC Online Store, follow these simple steps:
- Visit the official Birmingham City FC Online Store homepage.
- Click on “Sign In” located at the top of the page.
- Select “Create an Account” from the dropdown options.
- Complete the registration form by providing your name, email address, and a secure password.
- Check your inbox for a confirmation email and click on the verification link to activate your account.
If you prefer a faster checkout process without creating an account, you can use the guest login option during checkout. Simply proceed to payment and follow the on-screen instructions to finalise your purchase.
Shipping Options and Costs
The Birmingham City football shop offers multiple delivery options:
- Click & Collect: Free. Ready for collection within 2–3 working days.
- 48-Hour Delivery (UK): £5.00
- 24-Hour Delivery (UK): £7.95
- Europe Delivery: Starts at £10.00 for up to 1.99kg.
- World Delivery: Starts at £12.00 for up to 1.99kg.
Note: Orders placed after 12:00 midday will be processed the next working day.
Returns and Exchanges Policy – Birmingham City FC Online Store
The Birmingham City FC Online Store strives to ensure complete satisfaction with every purchase. However, if you are unsatisfied with your order, items can be returned or exchanged within 14 days of receiving them. Please read the following conditions carefully to ensure a smooth returns process.
Conditions for Returns
- Items must be unused, unworn, and returned in their original condition with all tags and packaging intact.
- Personalised items, such as shirts featuring specific names, numbers, or badges, cannot be returned or exchanged unless they are faulty or an error occurred with your order.
- Refunds will not include postage costs unless the returned item is found to be defective or the wrong product was sent.
Return Address
Please send your items to the following address:
FAO: The Returns Team
St Andrew’s Stadium @ Knighthead Park
Cattell Road
Birmingham, B9 4RL
United Kingdom
Steps to Return an Item
- Prepare Your Return: Include a copy of your original invoice with the parcel. Attach a note clearly stating whether you require a refund or an exchange, along with any relevant details (e.g., the replacement size or item).
- Secure Delivery: To ensure the safe return of your items, it is strongly recommended to send the parcel via recorded delivery or a tracked postal service. This provides proof of postage and ensures security.
- Processing Time: Allow up to 14 working days for the return to be processed once it has been received by the Returns Team. Refunds will be credited to your original payment method, and exchanges will be dispatched as soon as possible.
Additional Notes
- If you believe your item is faulty or incorrect, please contact the Customer Services Team before returning it to expedite the process.
- Personalised products are carefully customised and therefore cannot be resold, which is why they are exempt from general returns unless they are damaged or defective.
- The store cannot accept responsibility for any items lost in transit, so using a secure postal method is essential.
For further assistance or queries regarding returns and exchanges, please contact the Birmingham City FC Online Store Customer Services Team via email or phone.
Birmingham City FC Merchandise – Personalisation Services
The Birmingham City FC Online Store offers shirt customisation for names, numbers, and badges. Personalisation guidelines include:
- Shirts must be unworn or freshly washed.
- Names and numbers require in-store application with professional machines.
- DIY application is not possible.
Important: Custom printing cannot be refunded or exchanged if a player leaves or changes their squad number.
Click & Collect Service at Birmingham City Football Shop
Click & Collect is a convenient option for fans purchasing from the Birmingham City football shop. Here’s how it works:
- Place an order online.
- Wait for the confirmation email that the order is ready.
- Collect from the store with the email as proof.
Note: Attempting to collect before receiving confirmation may result in delays.
International Shipping – Birmingham City FC Shop and Gifts
For fans outside the UK, the Birmingham City FC Online Store provides international delivery. Key points include:
- Europe Delivery: Starts at £10.00 (up to 1.99kg).
- World Delivery: Starts at £12.00 (up to 1.99kg).
- Customs duties must be paid by the recipient.
Undelivered Items and Missing Parcels
If an order is not delivered, report it within 14 days to Birmingham City FC contact customer services via email: customercare@bcfc.com.
Steps to Avoid Issues:
- Verify address details during checkout.
- Use recorded delivery for returns.
Birmingham City FC Online Store Auction Page
The Birmingham City FC merchandise auction page (visit here) offers fans exclusive and limited-edition items. It is an excellent opportunity to obtain unique memorabilia.
Why Choose the Birmingham City FC Online Store?
The Birmingham City FC Online Store stands as the ultimate destination for every Blues supporter, offering an unparalleled shopping experience tailored for fans of all ages. Whether you are looking for the latest kits, exclusive merchandise, or unique memorabilia, the official store is designed to meet all your needs.
Here’s why the Birmingham City FC Online Store is the ideal choice:
- Extensive Merchandise Range: Explore a vast collection of Birmingham City FC products, including official home and away kits, training wear, accessories, and stylish fan gear. Whether you’re shopping for yourself, a friend, or a family member, there’s something for everyone.
- Secure and Fast Delivery Options: The online store ensures a hassle-free delivery service. With secure payment methods and reliable shipping options, you can have your order delivered straight to your doorstep quickly and efficiently.
- Easy Returns and Exchanges: Changed your mind or need a different size? No problem. The store offers a straightforward returns and exchange process, making it convenient to shop with confidence.
- Exclusive Auction Products: For dedicated supporters and collectors, the online store offers special auction items, including signed shirts, match-worn memorabilia, and limited-edition merchandise. These unique products are perfect for true Blues fans.
- Seasonal Offers and Promotions: Benefit from seasonal discounts, special offers, and exclusive deals throughout the year. Keep an eye out for sales events to grab your favourite items at unbeatable prices.
- Fan-Focused Experience: The Birmingham City FC Online Store prioritises its fans by ensuring excellent customer service and seamless online browsing. From detailed product descriptions to sizing guides, every step is designed to enhance the shopping experience.
Need Support?
For any queries, assistance, or product information, visit the Birmingham City FC Contact Page. The dedicated customer support team is ready to help with all enquiries, ensuring you receive the best service possible.
Whether you’re gearing up for matchday or looking for the perfect gift, the Birmingham City FC Online Store is the one-stop shop for all your Blues needs.
Top Tips for Shopping at Birmingham City FC Online Store
- Check out the sale page for the latest discounts.
- Use Click & Collect for free and convenient delivery.
- Ensure all personalised shirts are checked before finalising orders.
- Report missing parcels within 14 days to avoid issues.
- Register an account to track orders and manage returns easily.
The Birmingham City FC Online Store is the go-to destination for all official Birmingham City FC merchandise. Whether looking for kits, accessories, or gifts, the Birmingham City football shop caters to every fan’s needs. From the sale page to exclusive auction items, the online store provides an unmatched experience. For assistance, the Birmingham City FC contact team is ready to help.
Explore the homepage today and show your support for Birmingham City FC with pride!
Use the Birmingham City FC contact details for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel