Cadbury Gifts Direct Contact Support and Delivery company tracking parcel
Use the Cadbury Contact details for missing parcels
When it comes to finding the perfect chocolate gift for any occasion, Cadbury Gifts Direct offers a fantastic selection, complete with customisation options and reliable delivery services. Operated by Hemingways Marketing Services Ltd under licence from Mondelēz International, Cadbury Gifts Direct has been serving chocolate lovers for decades. Whether you are looking for personal gifts or corporate hampers, Cadbury Gifts Direct ensures a seamless shopping experience, backed by a dedicated customer support team. This article provides full details on how to contact Cadbury Gifts Direct, delivery options, and more, with a keyword density of approximately 5% for optimal searchability.
How to Reach Cadbury Gifts Direct Contact Support
If you need assistance with an order or have a query, Cadbury Gifts Direct contact support can be reached through multiple channels. Here are the available options:
- Phone: Call 0371 664 2373 during business hours (Monday to Friday: 9 am – 5 pm, Saturday: 9 am – 12:30 pm).
- Email: Send an email to info@cadburygiftsdirect.co.uk with your order reference number for faster support.
- Online Help: Visit the Cadbury Gifts Direct FAQ page for answers to common queries.
Cadbury Gifts Contact Number and Customer Support
For immediate assistance, the Cadbury gifts contact number is the most reliable way to reach the Cadbury customer support. Dial 0371 664 2373 to speak with a representative. Ensure you have your order reference number handy to expedite the process. Alternatively, you can email info@cadburygiftsdirect.co.uk, especially for non-urgent matters or detailed queries.
Cadbury Customer Support Hours
Cadbury customer support operates during the following hours:
- Monday to Friday: 9 am – 5 pm (GMT)
- Saturday: 9 am – 12:30 pm (GMT)
For detailed help on topics such as delivery delays or tracking issues, visit the Cadbury Gifts Direct FAQ page.
Delivery Options: Cadbury Gifts Next Day Delivery and More
Cadbury Gifts Direct offers a variety of delivery options to suit different needs. Whether you need standard, expedited, or next-day delivery, Cadbury ensures that your gifts arrive on time.
1. Standard Delivery
- Cost: £3.99
- Timeframe: Delivered within 3-4 working days (Monday to Friday, excluding public holidays).
- Details: This option is ideal for non-urgent orders and is available across most UK addresses.
2. Expedited Delivery
- Cost: £5.95
- Timeframe: Delivered within 1-2 working days (Monday to Friday, excluding public holidays).
- Details: Expedited delivery ensures quicker arrival for those last-minute gift needs.
3. Cadbury Gifts Next Day Delivery
For urgent orders, Cadbury gifts next day delivery is available.
- Cost: £6.95
- Timeframe: Guaranteed next-day delivery if the order is placed before 4 pm (Monday to Thursday).
- Details: Orders placed after 4 pm on Thursday or over the weekend will be delivered the following Tuesday. Next-day delivery is not available for remote postcodes or PO boxes.
4. Weekend Delivery
- Cost: £8.95
- Timeframe: Delivered on Saturday or Sunday if ordered before 4 pm on Friday.
- Details: Available for most UK postcodes (excluding remote areas).
5. International Delivery
Cadbury Gifts Direct also offers international delivery to selected countries.
- Cost: £16.75 (ROI and France only).
- Timeframe: Delivered within 2-3 working days.
- Restrictions: Only available for orders under £120 (excluding the delivery charge). Alcoholic gifts cannot be delivered internationally.
For more information on international delivery charges, visit the Cadbury Gifts Direct Delivery Help page.
Delivery Partners
Delivery Partners
Cadbury Gifts Direct collaborates with trusted delivery partners to ensure customers receive their orders promptly and in excellent condition. Their primary delivery partners are Royal Mail and DPD, both known for their reliable and efficient services. Here’s a closer look at what each partner offers:
- Royal Mail:
Royal Mail handles a significant portion of Cadbury’s standard deliveries across the UK. With a strong reputation for nationwide coverage, Royal Mail ensures that orders arrive safely and on time. If you choose standard delivery at checkout, your package will most likely be delivered by Royal Mail within 2 to 4 working days. For detailed tracking information or assistance with your Royal Mail delivery, you can visit Royal Mail’s support page. - DPD:
For time-sensitive orders, Cadbury Gifts Direct utilises DPD’s next-day delivery service. DPD is known for its advanced tracking capabilities and flexible delivery options, such as real-time updates and the ability to reschedule deliveries or choose a safe place for parcel drop-off. If you opt for next-day delivery and place your order before 4 pm (Monday to Thursday), your parcel will be delivered the following day by DPD. For support or to track your DPD delivery, visit DPD’s contact support page.
Whether you choose standard or next-day delivery, Cadbury Gifts Direct ensures that their delivery partners maintain high standards in terms of speed, reliability, and customer satisfaction.
Where’s My Parcel? Tracking Your Cadbury Order
If your gift hasn’t arrived on time, here are steps you can take:
- Check Your Order Confirmation Email: Ensure the delivery address and date are correct. Some emails may also include a tracking link.
- Track Your Parcel: If your confirmation email contains a tracking link, use it to monitor your order’s progress.
- Contact Cadbury Gifts Direct Support: If tracking information is unavailable, contact support via phone or email with your order reference number.
How to Choose the Perfect Chocolate Gift
Cadbury Gifts Direct offers a wide range of products, including personalised chocolate hampers, seasonal gifts, and exclusive Cadbury creations. Here’s how to navigate their website:
- Occasions: Browse gifts for Christmas, birthdays, or anniversaries.
- Personalisation: Add a custom touch to Dairy Milk and Milk Tray sleeves.
- Hampers: Check out the latest chocolate hampers.
For more inspiration, visit the Cadbury Gifts Direct gift ideas page.
About Cadbury Gifts Direct and Hemingways
Cadbury Gifts Direct is managed by Hemingways Marketing Services Ltd, a company with a century-long trading history. Hemingways operates a purpose-built warehouse complex accredited by the British Retail Consortium (BRC) with a Grade AA storage and distribution rating. The company employs over 120 permanent staff and works with over 50 major retailers to manage online gift card sales and digital gifts.
Registered Address
Hemingways Marketing Services Limited
Metcalfe House
23H Kirkgate
Ripon
HG4 1PB
For more information about Hemingways, visit their official website at www.hemingways.co.uk.
Frequently Asked Questions (FAQs)
How can I contact Cadbury customer support?
There are multiple ways to reach Cadbury customer support depending on your specific enquiry. If you have general questions or concerns about Cadbury products or Cadbury Gifts Direct orders, you can contact their support team by phone or email.
- Phone: Call 0371 664 2373 to speak directly with a Cadbury representative. Phone lines are open from Monday to Friday, 9 am to 5 pm, and on Saturday from 9 am to 12:30 pm.
- Email: Send an email to info@cadburygiftsdirect.co.uk. Make sure to include your order number and a detailed description of your enquiry for faster assistance.
- Online Contact Form: Alternatively, you can use the online contact form available on the Cadbury Gifts Direct website. Simply fill in the form with your name, email address, and a brief message regarding your query.
Cadbury’s customer service team aims to respond to emails and online queries within 48 hours.
What is the Cadbury Gifts Direct contact number?
The primary Cadbury Gifts Direct contact number is 0371 664 2373, which connects you to the Cadbury customer support team. This line is specifically dedicated to handling issues related to Cadbury Gifts Direct orders, including enquiries about delivery, product availability, or changes to an existing order. Make sure to have your order details ready when calling to ensure a smoother experience.
Does Cadbury Gifts Direct offer next-day delivery?
Yes, Cadbury Gifts Direct provides a next-day delivery option for urgent orders. To qualify for next-day delivery, the order must be placed before 4 pm (Monday to Thursday). This service is available at a cost of £6.95. Orders placed after 4 pm or on weekends will be processed on the next working day.
For those seeking standard delivery, Cadbury offers a more economical option priced at £3.95, with orders typically arriving within 2 to 4 working days. During peak holiday seasons, such as Christmas and Easter, it’s advisable to place orders well in advance due to increased demand.
Can I track my order?
Yes, tracking information is often provided in the order confirmation email. If no tracking link is included, contact customer support with your order reference number.
Cadbury Gifts Direct provides a convenient and delightful way to shop for chocolate gifts online. With multiple delivery options, a responsive support team, and a wide range of customisable products, Cadbury Gifts Direct ensures an exceptional gifting experience. Whether you need assistance with your order or have questions about delivery, Cadbury Gifts Direct contact support is readily available to help. Visit the Cadbury Gifts Direct homepage today to explore their full range of chocolate gifts and services.
Use the Cadbury Gifts Direct Contact Support details for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel