Jet Cards Contact Details and Delivery company tracking parcel
Use the Jet Cards Contact Details for missing parcels
JET Cards was founded in June 2020 by Josh Todd, a dedicated Trading Card Game (TCG) enthusiast with a vision to create the UK’s leading independent TCG store. What started as a personal passion soon transformed into a full-fledged business, driven by a deep love for collecting and playing TCGs.
In early 2020, Josh found himself investing more time into expanding his own TCG collection. As he explored different avenues to acquire cards, he noticed a growing issue—many local independent game stores were either scarce or struggling to keep up with demand. At the same time, the Covid-19 pandemic caused a surge in popularity for TCGs, making it increasingly difficult for collectors and players to access products from major retailers.
Recognising this gap in the market, Josh decided to turn his lifelong passion into a profession. Determined to provide TCG enthusiasts across the UK with reliable access to cards and accessories, he took the first steps in launching JET Cards. The business began with modest roots, selling individual cards and graded collectibles on eBay, gradually building a reputation for quality and customer service.
However, Josh had bigger ambitions. After months of behind-the-scenes work, JET Cards secured distribution agreements with some of the UK’s largest game suppliers. By December 2020, the company was ready to transition from eBay to its very own online storefront, offering a more streamlined and professional shopping experience for customers.
Expanding the JET Cards Catalogue
What initially started as a store focused on Pokémon and Yu-Gi-Oh! quickly evolved to include a wider selection of trading card games. Over time, JET Cards introduced Magic: The Gathering, Digimon, Dragon Ball Super, and One Piece TCGs to its collection, catering to the diverse tastes of TCG players.
Beyond the cards themselves, the company also expanded its product range to include essential accessories, such as:
- Binders and card storage solutions
- Protective sleeves and toploaders
- High-quality playmats
JET Cards is committed to ensuring that players and collectors have access to everything they need to preserve, protect, and showcase their collections.
Growth and Commitment to Customer Service
By 2023, JET Cards had grown beyond a solo venture. The company now operates with a dedicated team handling fulfilment, customer service, and product sourcing. Despite this expansion, the core values set by Josh Todd in 2020 remain at the heart of the business:
✅ Friendly and knowledgeable staff – Every team member is a TCG enthusiast who understands the importance of quality service.
✅ Efficient and careful fulfilment – Orders are packed with precision to ensure they arrive in top condition.
✅ Fast and responsive support – Customer queries are handled quickly, ensuring a hassle-free shopping experience.
A Major Milestone – New Distribution Centre
To keep up with growing demand and provide an even better service, JET Cards recently acquired a 1,000 sq ft distribution centre in Salisbury, UK. This new facility allows the company to process orders faster, maintain a larger stock of sought-after products, and continue delivering the highest standards of service.
The Future of JET Cards
The long-term goal for JET Cards is to become one of the UK’s most trusted and respected game stores, all while maintaining:
- Competitive pricing to make TCGs more accessible
- Exceptional customer service to support players and collectors
- A broad and diverse product range to cater to the ever-growing TCG community
JET Cards remains committed to the TCG community, ensuring that every order, from single cards to large collections, is handled with care and passion. Whether you’re a seasoned collector or new to the world of trading card games, JET Cards is dedicated to providing an unmatched shopping experience.
For those seeking Jet Cards contact details, there are multiple ways to reach the support team. Whether you have an enquiry about an order, a return, or general information, the customer service team is available to assist. Customers can expect a response within 48 hours, although response times may be longer during weekends and peak periods.
- Jet Cards Email: support@jetcards.uk
- Online Contact Form: Jet Cards Contact Page
- Physical Address: JET Cards Limited, Unit 0.R.210, 1 The Sarsen Centre, Solstice Park, Amesbury, Wiltshire, SP4 7GR
For urgent inquiries, email is often the fastest way to receive assistance, as the Jet Cards customer services team regularly monitors incoming messages.
How to Contact Jet Cards
If you need to know how to contact Jet Cards for any assistance, there are a few recommended steps to contact Jet Cards effectively. Following these methods ensures that queries are processed as quickly as possible:
- Use the Contact Form: The Jet Cards contact page provides a direct form to submit queries. This is ideal for structured inquiries related to orders, refunds, or general questions.
- Send an Email: Contact Jet Cards customer services via support@jetcards.uk for issues relating to orders, shipping, or product concerns. Make sure to include your order number and full details to expedite responses.
- Check the FAQ: Before reaching out, visit the FAQ section for common queries regarding orders, delivery, and company policies. This can save time by providing immediate answers to frequently asked questions.
Jet Cards Delivery Information
For customers looking for Jet Cards delivery details, the company offers multiple shipping options via Royal Mail, ensuring secure and timely deliveries.
- Royal Mail Tracked 48 (2-3 working days): £3.50 (Free for orders over £100)
- Royal Mail Tracked 24 (Next working day): £4.50
- Royal Mail 2nd Class (2-3 working days): £2.99 (Available for orders up to £20)
- Royal Mail 1st Class (Next working day): £3.65 (Available for orders up to £20)
Orders to Ireland are shipped via various couriers, including Royal Mail, DHL, and DPD, at a standard cost of £7.95.
At present, international shipping is not available. However, customers can contact Jet Cards customer services to discuss potential arrangements for overseas delivery on a case-by-case basis.
Jet Cards Customer Services
The Jet Cards customer services team provides assistance with a wide range of queries, including:
- Order tracking and status updates
- Refunds and return requests
- Pre-order information
- Shipping delays and courier issues
- Payment and billing concerns
- Product availability and restocking dates
Customers can expect a response within 48 hours on working days from the Jet Cards Customer Services team. However, inquiries made on Fridays may be processed the following Monday due to weekend closures.
Jet Cards Dispatch Times
Jet Cards prides itself on fast order processing and dispatches most orders within one working day of purchase. However, during peak periods, such as new product launches, dispatch times may extend to 2-3 working days. The company follows the schedule below:
- Monday – Thursday: 9am – 5pm
- Friday: 9am – 12pm
- Saturday – Sunday: Closed
Pre-orders are typically shipped within two working days of stock arrival. If an order includes both in-stock and pre-order items, the entire order will be shipped once all items are available to avoid multiple shipping charges.
Returns and Refunds
If an order has not arrived within the estimated timeframe, customers can log in to their Jet Cards account to check the tracking status. If an issue persists, the best course of action is to use the Jet Cards contact page to report the problem and request further assistance.
Orders are shipped with high-quality protective packaging, including bubble wrap and biodegradable void fill, ensuring that delicate trading card products arrive safely. However, slight damage to the outer plastic wrap of sealed products may occur due to manufacturer packaging processes.
For returns, customers must ensure that items are in their original, unopened condition. Refunds are processed within 5-7 working days once the return is received and inspected.
Payment Methods and VAT
Jet Cards accepts a wide range of payment options, providing flexibility for customers. Available payment methods include:
- Visa & Mastercard
- PayPal (including PayPal instalments)
- American Express
- Shop Pay, Apple Pay, Discover, Google Pay, and Union Pay
All prices displayed on the Jet Cards website include VAT at 20%, ensuring transparency in pricing.
Jet Cards Contact Details
For any inquiries regarding Jet Cards delivery, orders, or support, customers can reach out to the Jet Cards customer services team via email or the online contact form. The Jet Cards customer services team is dedicated to providing reliable and efficient support, ensuring that every order is processed smoothly. Whether customers need assistance with tracking an order, requesting a refund, or learning more about upcoming releases, Jet Cards aims to provide a seamless shopping experience for trading card enthusiasts.
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