Prior to initiating a formal complaint, it is important to have a clear understanding of DPD’s operational guidelines and policies. These terms and conditions serve as the foundation for all interactions, including the process of addressing complaints. For submitting your formal complaint, please direct your correspondence to:Shelley ParfettHead Of Customer ServiceDPD UKRoebuck Lane, Smethwick, B66 […]
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Losing a parcel, particularly one that contains valuable or sentimental items, can be a frustrating experience. If you’re faced with a missing shipment from the UK-based shipping company EVRI (formerly known as Hermes), there are steps you can take to recover it or receive compensation. Here’s a guide on what to do when an EVRI
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In March 2022, the courier company Hermes unveiled a fresh identity and rebranded itself as Evri. This transformation aimed to present a new face to the world while maintaining their commitment to parcel delivery excellence. This shift came about due to concerns about subpar customer service and the occasional mishandling of parcels. Hermes sought to
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