AO Contact Details and Delivery company tracking parcel
Use the AO Contact Details for missing parcels
For those looking to get in touch with AO, the UK’s most trusted electrical retailer, this comprehensive guide covers everything needed to reach their customer support, whether for queries, returns, finance issues, or anything in between. AO takes pride in its customer service excellence, evident through its more than 600,000 positive Trustpilot reviews. Read on for the full details on how to contact AO.
AO Contact Details
Details To The AO Contact Phone Number UK Team
AO’s dedicated customer service team can be reached via phone for any assistance or queries. Whether it’s regarding a new order, tracking a delivery, or resolving an issue, the details for the AO Contact Number UK Team are:
- Phone: 0161 470 1200
Expect helpful, professional service designed to resolve issues as quickly as possible. AO also provides support for returns, order cancellations, and more through this line.
AO Contact Email Address
For those who prefer email communication, reaching AO is easy. Customers can submit detailed inquiries, share documentation, or address specific issues. To contact AO customer service via email, use:
- Email: images@ao.com (primarily for damage reports; include order number in the subject line)
AO’s team aims to respond promptly to all email inquiries, providing a seamless support experience.
AO Contact Email for Regulated Complaints
If there is an issue specifically related to AO Finance agreements, contact:
For unresolved complaints, customers can escalate the issue to the Financial Ombudsman Service.
Contacting AO for Order-Related Queries
Order Tracking
AO offers real-time order tracking through its website. Customers can track their delivery status or any updates related to their order. Visit the AO Tracking Page for live updates.
Common Delivery Questions
- Delivery Timeslots: On the day of delivery, AO will send an SMS with a delivery timeslot. This can also be tracked through ‘My Account’.
- Changing the Delivery Date: Customers can modify delivery dates via ‘My Account’ or by contacting AO directly.
Making a Return or Reporting Damaged Items
Returning an AO Product
AO understands that sometimes a product may not be quite right. Customers can return items within 30 days of delivery if unused. Here’s how to return a product:
- Call 0161 470 1200 to initiate a return request.
- Alternatively, go to ‘My Account’ on the AO website and select the ‘Return Order’ option.
Note: Collection charges apply depending on the item size.
Damaged Products
If a product arrives damaged:
- Email photos of the damage to images@ao.com with the order number in the subject line.
- Contact AO customer service on 0161 470 1200 for further assistance.
AO’s Price Match Policy
AO offers a Best Price Guarantee. If a customer finds a product cheaper within 7 days of their purchase, AO will match the lower price. Submit claims through ‘My Account’ with a link to the cheaper product.
AO Finance and Payment Queries
AO provides flexible finance options through AO Finance. Here’s what customers need to know:
- For agreements before September 2019: Contact V12 on 02920 468 900.
- For agreements from September 2019 onwards: Contact NewDay on 0333 220 2598.
FAQs About AO Services
Q: Can AO install appliances?
A: Yes, AO offers installation services for most large kitchen appliances and TVs. Learn more on AO’s Installation Page.
Q: Will AO recycle old products?
A: Absolutely! AO can recycle old appliances responsibly. Customers simply need to select the ‘Disposal’ option at checkout.
Q: What if a product is out of stock?
A: Customers are encouraged to check AO’s website for alternatives or contact the support team for updates on stock availability.
Contacting AO for Complaints
In case of any dissatisfaction with AO services, customers can contact AO customer services through:
- Phone: 0161 470 1200
- Email: regulatedcomplaintsadmin@ao.com (for finance-related complaints)
If not satisfied with the outcome, customers can escalate their complaint to the Financial Ombudsman Service.
Useful AO Links:
Additional Information About AO
AO has grown tremendously since 2000, starting from a £1 bet. Today, AO is a market leader in online electrical retailing, known for exceptional service, competitive pricing, and customer-first policies. With a history of innovation, a commitment to sustainability through recycling, and unparalleled customer service, AO continues to be a favourite among UK shoppers.
Quick Contact Recap:
- AO Contact Number UK: 0161 470 1200
- AO Contact Email Address: images@ao.com
- Finance Queries: 0333 220 2598 (NewDay)
For further assistance, explore AO’s contact page or call their friendly customer service team today!
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