Buffalo Boots Customer Service + Delivery company tracking parcel
Buffalo Boots is a well-established brand, renowned for its iconic designs and commitment to quality footwear. Founded in 1979 by Michael Conradi, the company gained popularity with its platform sole, which became synonymous with 1990s fashion. Today, Buffalo Boots remains a go-to brand for many fashion enthusiasts. However, like any major retailer, customers may occasionally need to get in touch with the company for a variety of reasons, such as product inquiries, shipping issues, or returns.
This article offers a comprehensive guide on Buffalo Boots customer service, focusing on the various ways customers can contact the company and resolve their concerns. Whether seeking Buffalo Boots contact details, the Buffalo Boots phone number, or instructions on how to reach out via the Buffalo Boots email, this article covers everything in detail. Additionally, some frequently asked questions (FAQs) are answered to help with common concerns.
Why Contact Buffalo Boots Customer Service?
There are numerous reasons why a customer might need to reach out to Buffalo Boots customer service:
- Inquiry about product specifications, sizes, and availability.
- Questions related to shipping and delivery timelines.
- Assistance with returns and exchanges.
- Issues with order modification or cancellations.
- Queries related to promotions and discount codes.
Buffalo Boots provides multiple ways for customers to seek assistance, and this article explores those avenues in depth.
How to Contact Buffalo Boots
If you’re looking to get in touch with Buffalo Boots, there are several ways to do so. Below is a step-by-step breakdown of the methods available, including Buffalo Boots email, Buffalo Boots phone number, and Buffalo Boots contact details for the customer service team.
1. Buffalo Boots Contact Page
The quickest way to get in touch with Buffalo Boots customer service is through their contact page. On the website, customers can fill out a contact form to submit their inquiry. This method is particularly useful for general questions or when looking for updates on an existing order.
- Useful link: Buffalo Boots Contact Page
2. Buffalo Boots Email
For more detailed inquiries or formal complaints, reaching out via email is an effective method. Emails are useful when needing to attach order numbers, receipts, or photographs of a damaged item.
- Buffalo Boots email: service-de@buffalo-boots.com
- Expect a reply within 24 to 48 hours, depending on the volume of inquiries.
When contacting Buffalo Boots customer service via email, ensure that you include as much information as possible to receive prompt assistance. Providing your order number, detailed issue description, and any supporting documentation will facilitate quicker processing.
3. Buffalo Boots Phone Number
For urgent concerns, customers can contact Buffalo Boots directly via phone. This is particularly useful when needing immediate clarification on matters such as shipping updates or cancellations.
- Buffalo Boots phone number: 0800 – 43 12 43 12
- Operating hours: Monday to Friday, 12:00 pm – 4:00 pm
4. Social Media Channels
Another way to contact Buffalo Boots is through their social media channels. Many companies, including Buffalo Boots, actively respond to customer inquiries on platforms like Facebook, Instagram, and Twitter. These platforms are ideal for quick questions or resolving issues with limited documentation.
Common Customer Service Inquiries
Here are some of the most frequently asked questions and the recommended steps to get them resolved:
1. Order Modification or Cancellation
Unfortunately, once an order has been placed, it cannot be modified or cancelled due to system limitations. However, customers can return the item upon receipt and request a refund.
- If you find the need to modify or cancel an order, the best course of action is to contact Buffalo Boots customer service via email or phone as soon as possible.
2. Returns and Exchanges
Buffalo Boots allows customers to return products within 14 days of receiving the item. Returns must be sent back in the original packaging and in an unused condition.
- Returns address:
Buffalo Boots GmbH
c/o Fiege Mega Center
Dornierstr. 444
49479 Ibbenbüren
Germany
Customers are responsible for covering the cost of return shipping unless a return label is provided.
3. Payment Methods and Klarna Queries
Buffalo Boots offers various payment methods, including PayPal, Visa, Mastercard, and Klarna. Klarna is especially popular due to its flexible payment plans.
If a customer is using Klarna and needs assistance with a return or payment, it is advisable to notify Klarna as soon as the return is registered. Klarna offers a portal where customers can manage their payments and track returns.
- Tip: Keep the shipping receipt when returning items, especially for orders made using Klarna.
4. Shipping Times and Costs
Shipping costs for Buffalo Boots vary depending on the destination. Within Germany, shipping costs €4.99 for orders below €75, with free shipping on orders exceeding this amount. For international shipping, including to the UK, costs are typically €7.99.
- Delivery times:
- Germany: 1–3 working days
- International: 2–5 working days
During promotional periods, shipping times may be extended. Customers should allow for additional time during peak sales events.
Helpful Tips for Contacting Buffalo Boots Customer Service
To ensure you receive the fastest and most efficient service, follow these tips:
- Prepare Information: Before contacting Buffalo Boots customer service, have all relevant information ready. This includes your order number, product details, and any documentation or photographs if reporting a damaged item.
- Use Multiple Channels: If your inquiry is urgent, consider contacting the company via multiple methods. For example, submit an email but also follow up with a phone call for quicker resolution.
- Be Clear and Concise: When describing your issue, be as clear and concise as possible. A well-structured inquiry is more likely to be resolved quickly.
What to Do in Case of Fraudulent Buffalo Boots Sites
Unfortunately, some customers have reported fraudulent websites posing as official Buffalo Boots retailers. These sites take orders but never deliver the goods. To ensure that you are purchasing from an authentic retailer, follow these steps:
- Purchase directly from the official Buffalo Boots website or authorised retailers.
- Look for secure URLs (https://) when making an online purchase.
- Check for customer reviews and testimonials.
If you suspect you have purchased from a fraudulent site, contact Buffalo Boots immediately using the Buffalo Boots contact details and seek assistance.
Please note that all the links we provide on EveryParcel.co.uk are verified and will lead any visitor to our site onto official websites.
For those looking to resolve issues, ask questions, or inquire about products, Buffalo Boots customer service offers multiple avenues of support. Whether contacting via the Buffalo Boots email, Buffalo Boots phone number, or using the online Buffalo Boots contact details, customers can expect efficient and professional service.
By following the steps outlined in this article, customers can easily navigate common issues such as returns, shipping inquiries, and order modifications. Additionally, keeping an eye out for fraudulent sites will help ensure that only genuine Buffalo Boots products are purchased.
For more information, visit the Buffalo Boots contact page or call the Buffalo Boots phone number during their business hours.
Contact Buffalo Boots Customer Service for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel