Chain Reaction Cycles Contact Details + Delivery company tracking parcel
Contact Chain Reaction Cycles Customer Services for missing parcels
Connecting with Chain Reaction Cycles, one of the UK’s leading cycling retailers, has never been easier, thanks to an array of customer support channels and detailed online information. Established in Northern Ireland, Chain Reaction Cycles, now a part of the Frasers Group, has provided premium cycling products and equipment to enthusiasts globally. With its diverse inventory and commitment to quality, the brand has become a top choice for cyclists seeking everything from high-performance bikes to essential accessories.
Whether you need to reach Chain Reaction Cycles for order inquiries, delivery issues, or product details, this guide covers all the available contact options. Learn more about how to contact Chain Reaction Cycles customer service, the best times to call, and other relevant details.
Why Contact Chain Reaction Cycles?
From its extensive range of cycling products to a reputation for quality, Chain Reaction Cycles has cultivated a loyal customer base. Reasons you might need to contact Chain Reaction Cycles include:
- Order Status: Track or inquire about the status of an existing order.
- Product Information: Get detailed insights or advice on specific products.
- Delivery Assistance: Resolve delivery issues, especially with couriers Yodel and Evri.
- Returns and Refunds: Learn about the returns process and request refunds.
Chain Reaction Cycles Contact Options
Chain Reaction Cycles offers various methods to reach its support team, ensuring customers can find answers to their questions promptly.
1. Chain Reaction Cycles Customer Service Number
For direct communication, Chain Reaction Cycles contact number is a quick option. Speaking to a customer service representative can resolve specific issues efficiently.
- Contact Number: Chain Reaction Cycles customer service is available by calling the main support line at +44 (0)28 9334 1515.
- Chain Reaction Cycles Hours: Operating hours are generally Monday to Friday, from 8:30 am to 5:00 pm. Note that hours may vary on public holidays.
When contacting Chain Reaction Cycles customer service, it’s best to call during early morning hours to avoid peak waiting times.
2. Online Contact Form
For those who prefer digital channels, the Chain Reaction Cycles contact form is accessible on the company’s website. The form is particularly useful for non-urgent inquiries or if a written record of communication is needed.
- Access the Form: Visit the Chain Reaction Cycles website, scroll to the bottom, and select the ‘Contact Us’ option.
- Response Time: Expect responses within 24 to 48 hours, depending on the volume of inquiries.
3. Chain Reaction Cycles Email Support
Chain Reaction Cycles also provides an email address for customers who need to reach out in writing. Sending an email is ideal for detailed product inquiries, warranty issues, or questions regarding complex orders.
- Email Address: customer-service@chainreactioncycles.com
- Expected Reply Time: Replies are typically provided within one to two business days.
4. Live Chat Feature
For quick responses, Chain Reaction Cycles offers a live chat feature on its website. This channel is helpful for immediate issues or simple queries.
- Availability: Generally available during Chain Reaction Cycles hours from 8:30 am to 5:00 pm (Monday to Friday).
- How to Access: Navigate to the website, and look for the live chat icon at the bottom right of the screen.
Chain Reaction Cycles and Wiggle: A Strategic Collaboration
A notable detail in Chain Reaction Cycles’ journey is its collaboration with Wiggle, another prominent name in cycling retail. Chain Reaction Cycles Wiggle emerged as a strategic partnership in 2016, aiming to strengthen the cycling retail market. Both companies leveraged their unique strengths to expand product availability, improve customer service, and optimise logistics.
This collaboration, however, has not altered Chain Reaction Cycles’ commitment to quality or customer satisfaction. The company continues to operate as an independent retailer, maintaining its trusted name in the cycling community.
Delivery Partners: Yodel and Evri
Chain Reaction Cycles partners with Yodel and Evri, two of the UK’s trusted couriers, for efficient product deliveries. The choice of courier may vary depending on the size and location of the order.
- Yodel: Provides standard and next-day delivery options.
- Evri: Known for its reliable, secure handling of larger shipments.
Delivery Tracking
Chain Reaction Cycles provides tracking information through the Yodel and Evri portals. Customers can use the tracking code sent via email after dispatch to monitor the delivery status of their orders.
Chain Reaction Cycles Hours and Best Times to Contact
Chain Reaction Cycles hours are designed to accommodate customers across various time zones, with peak hours typically occurring midday. For the fastest assistance, aim to contact customer service as soon as lines open in the morning.
Customer Service Hours Overview:
| Day | Opening Hours |
|---|---|
| Monday – Friday | 8:30 am – 5:00 pm |
| Saturday – Sunday | Closed |
If the line is busy, the online contact form or email options are alternatives to calling.
Common Questions and Issues
Here’s a quick overview of common inquiries that Chain Reaction Cycles addresses:
- Order Cancellations: Cancellations are allowed as long as the order hasn’t been dispatched.
- Returns Policy: Products can be returned within 28 days of purchase.
- Product Warranty: Chain Reaction Cycles offers warranty services on select items.
Troubleshooting Tips for Customers
- Double-Check Order Status: Log in to the Chain Reaction Cycles website and check the order status before calling customer service.
- Use Live Chat for Quick Questions: For brief inquiries, the live chat feature is the fastest way to get answers.
- Save Delivery Tracking Information: Keep your delivery tracking information handy to check the order’s status on Yodel or Evri’s portals.
How to Return an Item to Chain Reaction Cycles
Returning items to Chain Reaction Cycles is straightforward, provided the product remains unused and in its original packaging.
Return Address: Chain Reaction Cycles
Unit B, Brook Park East,
Shirebrook, NG20 8RY, UK
Returns Process:
- Complete the Returns Form: Include it with the item to ensure smooth processing.
- Track Your Return: Keep the proof of postage for reference.
- Refund Process: Refunds are processed within 14 days after the item is received.
Useful Links for Chain Reaction Cycles
For quick access, here are some essential links for further assistance:
Returns and Refunds: Returns Policy
Main Website: Chain Reaction Cycles
Customer Service Page: Contact Us
Contact the Chain Reaction Cycles Customer Services Team for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel