Contact Diesel Customer Service + Delivery company tracking parcel

If you are a fan of Diesel’s iconic apparel, footwear, and accessories, ensuring that your customer service experience is smooth and efficient is essential. Whether you’re looking to track an order, inquire about shipping times, or find out more about return policies, contacting Diesel customer service can help you get the assistance you need. Diesel is dedicated to providing top-notch customer support for shoppers, both in the UK and globally, through various methods, including phone calls, email support, and online live chat.
In this article, we will explore all the ways you can Contact Diesel Customer Service in the UK and how Diesel makes it easy for you to resolve any issues or concerns related to your purchases.
Why Contact Diesel Customer Service?
There are a myriad of reasons why customers may need to reach out to Diesel’s customer service team. Below are some of the most common queries handled by Diesel:
- Tracking or cancelling an order
- Enquiring about returns and exchanges
- Reporting damaged or missing items
- Assistance with placing orders over the phone
- General product-related questions or assistance
- Clarifying Diesel’s shipping policies, including international shipping
- Questions related to promo codes or discounts
Whether you’re shopping in-store or online, Diesel has developed a robust system to make sure customer concerns are dealt with promptly and professionally. Let’s dive into the various contact methods available for getting in touch with Diesel customer service.

1. Contact Diesel Customer Service: Phone Support for Quick Resolution
One of the quickest and most direct ways to resolve your issues with Diesel is by calling their customer service hotline. Diesel’s contact number in the UK is 0800 260 6687, which is toll-free. The line is open Monday to Saturday from 8 am to 7 pm GMT, excluding holidays.
Calling Diesel’s customer service line is perfect for resolving urgent issues such as:
- Cancelling an order (especially if you made an error during checkout)
- Modifying delivery addresses (though bear in mind that changes to orders are not always possible)
- Getting real-time assistance with your orders or returns
When you speak to an agent, they can immediately provide help or escalate your query if needed. So, if your question requires an immediate answer, this might be your best bet.
2. Diesel Customer Service Email: Reliable and Convenient
For those who prefer a written response or who don’t require an immediate answer, Diesel offers support via email. Diesel customers can reach out to the customer support team through the official Diesel email address available on the Contact Page. You can submit your inquiry via the contact form, and Diesel typically responds within one working day.
Diesel customer service email is especially useful for:
- Non-urgent requests that require detailed responses
- Sending images of damaged items for reporting purposes
- Asking for clarification on return or refund policies
- Requesting tracking updates on orders
Using email provides you with a written record of your conversation, which can be beneficial for more complex issues.
3. Diesel Live Chat: Instant Customer Assistance Online
For customers looking for instant help but who prefer not to make a phone call, Diesel’s live chat service is a fantastic option. Available during the same hours as the phone line (Monday to Saturday from 8 am to 7 pm GMT), this feature allows you to connect with a Diesel customer service agent in real time.
Simply visit the Contact Page and choose the live chat option. Diesel’s live chat is ideal for:
- Quick queries about products, orders, or policies
- Assisting with technical issues during the checkout process
- Help navigating Diesel’s website
- Providing instant tracking information
With live chat, you can resolve most issues quickly without leaving the Diesel website.
4. Diesel’s Contact Number: A Key Resource for UK Customers
Whether you need immediate assistance or want to check on the status of your order, Diesel provides a reliable contact number for UK customers. The Diesel contact number, 0800 260 6687, is free to call from UK landlines and mobiles.
Using Diesel’s contact number is especially helpful if you:
- Have issues with payment or promo codes
- Are dealing with missing items in your order
- Need urgent assistance with a last-minute change to your order
If you prefer speaking to a live representative, this option is often faster than waiting for an email reply.
5. Diesel Store Services: In-Store Pickup and More
For customers who prefer an in-person experience, Diesel provides a number of store-related services. You can check store availability directly from Diesel’s website and see if a specific item is available at your preferred location. Additionally, you can opt for the Pick up in Store service at checkout, allowing you to collect your online order at a local Diesel shop.
To learn more about Diesel’s store services, you can visit the Store Services Page, which outlines various offerings like product availability checks, in-store repairs, and much more.
6. FAQ and Self-Help Options on Diesel’s Website
Before reaching out to customer service, Diesel encourages customers to browse their extensive FAQ section. Many common queries, including order tracking, return policies, and product availability, are answered there. The FAQ page can save you time by providing answers to frequently asked questions without the need to wait for a response from customer service.
Common topics covered in Diesel’s FAQ include:
- Tracking an order: Customers can easily track their order on Diesel’s Track Your Order Page using their order number and email address.
- Order cancellation: While it’s not always possible to modify an order after it’s been placed, you can contact customer service for assistance if you catch the error quickly.
- Returns and exchanges: Diesel offers a 30-day return policy on most items, and their FAQ outlines the steps for initiating a return.

7. What to Do If Your Order Arrives Late or Damaged
Diesel prides itself on high-quality products and reliable shipping, but sometimes things can go wrong. If your order is delayed or arrives damaged, it’s essential to contact Diesel customer service as soon as possible. Here’s what to do:
- Late delivery: If your package is late and you opted for express or same-day delivery, Diesel offers a refund on the shipping fees once the order has been confirmed as delayed.
- Damaged goods: For damaged or missing items, it’s crucial to keep all packaging and documents intact and contact Diesel customer service immediately. The support team will investigate the issue with the courier and offer a resolution.
8. Shipping Policies and Information for Diesel UK
Diesel provides several shipping options to suit customer preferences. For UK customers, the available shipping methods include:
- Standard Shipping: £5, with a delivery time of 4-5 working days.
- Express Shipping: £20, with a delivery time of 2-3 working days.
- Same Day Delivery: Available for select items, if ordered before 3 pm CET.
Customers who are members of House of Diesel enjoy free standard shipping on all orders. For more information on shipping times and costs, you can check Diesel’s Shipping Page.
Certainly! Here’s the revised section with the added courier and delivery information:
9. Courier and Delivery Options: DHL and UPS
When shopping with Diesel, rest assured that your orders are handled by two of the most reliable couriers, DHL and UPS. Diesel ensures that your package reaches you safely and on time through trusted delivery services. Once your order is dispatched, you will receive an email containing your tracking number, allowing you to follow your parcel every step of the way.
Diesel partners with DHL and UPS to handle shipping and delivery. You can easily track your package using the tracking information provided either via email or through your Diesel online account if you have registered.
This added tracking feature ensures transparency and allows you to monitor your delivery status, ensuring that you’re never left wondering where your order is.
Diesel Customer Service You Can Count On
No matter what your issue or inquiry, you can use the Diesel contact number or Diesel email address to reach out to the Diesel customer service UK team. We would always suggest that you Contact Diesel Customer Service for fast, reliable assistance. Whether you prefer calling, emailing, or chatting online, Diesel has numerous options available to help you with tracking orders, resolving issues with returns, or even answering product-specific questions. With an extensive FAQ section and an easy-to-navigate website, Diesel provides everything you need for a smooth shopping experience. Don’t hesitate to reach out if you have any concerns—Diesel’s customer service team is ready to assist.
Useful Links:
Contact Diesel Customer Service for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel