Easigear Delivery company tracking parcel
Contact Easigear for missing parcels
Easigear – a Part of Far East Direct
Products from Far East Direct have been known to come through Evri but as mentioned, if you experience any problems with your order such as delays, damages or if the package becomes lost in transit, the fastest way to a resolution is to contact the customer services team of whoever you purchased the item from as they can raise a claim against the courier company and do all the leg work on your behalf which will avoid any unnecessary stress for you!
Easigear are part of Far East Direct who have other brands such as Easipet, Easimat and Easibee. Easigear’s products are varied and include pest control items, garden greenhouses, car care, tools, fan and heaters and much more! You can purchase the items directly through Easigear’s website – https://www.easigear.co.uk/ but the company also have a huge presence on Onbuy.com and Amazon but please bear in mind that if the item is purchased through Amazon, Ebay or Onbuy, you may need to contact their customer services directly should any issues arise in transit. If you order through the Easigear website, you can expect your order to arrive within 3 to 5 working days.
Far East Direct is known for delivering products through various courier services, including Evri. To ensure a smooth experience, follow these guidelines if issues like delays, damages, or lost packages occur.
Resolving Delivery Issues
- Contact Vendor’s Customer Service: If a problem arises, reach out to the customer service team of the platform from which the purchase was made. They can initiate claims against the courier company and handle the necessary steps, reducing stress for the customer.
Easigear and Associated Brands
Far East Direct encompasses several brands, including Easigear, Easipet, Easimat, and Easibee. Easigear offers a diverse range of products, such as:
- Pest control items
- Garden greenhouses
- Car care products
- Tools
- Fans and heaters
Purchase Options
- Easigear Website: Visit Easigear’s website to purchase directly.
- Online Marketplaces: Products are also available on platforms like Onbuy.com and Amazon. Note that customer service issues for these purchases may need to be addressed directly with the marketplace.
Delivery Information
- Standard Delivery Time: Orders are typically delivered within 3-5 working days.
- Notification of Issues: Inform Easigear within two working days if goods are lost or damaged in transit, providing the order number for reference.
- Proof of Delivery: Proof from the delivery company suffices to establish receipt of goods. Check all goods upon arrival and contact Easigear immediately if any issues arise, attaching photos.
Shipping Limitations
- UK Dispatch Only: Most items are dispatched within the UK, with additional postage charges for the Isles, Highlands, and Northern Ireland.
Returns Policy
- Return Period: Items can be returned within 30 days of purchase if they are unsatisfactory or unsuitable.
- Customer Responsibility: Postage costs for returns are the customer’s responsibility. Include order details and reason for return.
- Condition for Refunds: Items must be in resalable condition; used or damaged items will not be eligible for a refund.
- Return Address: Send returns to Far East Direct UK Ltd, Unit One, Johnsland, Bow, Crediton, Devon EX17 6HG.
Terms and Conditions
Making a Purchase
- Easy Process: Browse the store, add items to the cart, and proceed to checkout.
- Payment Methods: Visa and MasterCard are accepted. Card information can be sent via phone if online payment is not preferred.
- Order Confirmation: Confirmation indicates receipt of the order, not a contract. A contract is established when an invoice is sent.
Shipping and Handling
- Courier Services: Major couriers are used for quick delivery. Tracking numbers are provided if a mobile number is supplied at the time of payment.
Back Orders
- No Back Orders: Products out of stock cannot be back-ordered.
Tax Charges
- VAT: A 20% VAT is added for orders made from the UK.
Credit Card Security
- Encryption: Credit card numbers are encrypted with 128-bit encryption and are only decrypted upon reaching the company’s computer.
Guarantee
- Compliance: Products meet CE regulations and are tested for compliance with European Safety Standards, including:
- EN71 (2005) + A6 Part 1: Physical and Mechanical
- EN71 (2005) Part 1: Labelling
- BS EN71 (2006) + A1 Part 2: Flammability
- Lead-free and Latex-free
Contact Information
- Reach Out: Email using the link on the store page or call 01363 82293 for assistance.
Privacy Policy
- Data Handling: Far East Direct does not disclose buyer information to third parties except for order fulfillment. Financial data is not stored.
- Cookies: Used to track shopping cart contents and store delivery addresses. Disabling cookies in the browser will prevent order placement and some site functionalities.
Returns Policy Under EU Distance Selling Directive
- Cancellation Rights: Orders can be canceled and goods returned within 7 working days for a full refund, including delivery costs. Contact by email or phone and quote the order number.
- Return Responsibility: Customers are responsible for the cost and risk of loss or damage during return shipping. Ensure sufficient postal insurance.
- Condition: Returned goods must be in saleable condition with original packaging.
- Policy Changes: Terms and conditions may change; do not assume the same terms for future orders.
- Legal Rights: None of these terms affect legal rights.
This guide aims to ensure a clear understanding of Far East Direct’s products, services, and policies, facilitating a smooth and informed customer experience.
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