Actiaspet UK Contact Details + Delivery company tracking parcel
Use the Actiaspet UK Contact Details for missing parcels
Actiaspet, formerly known as Easipet, is a reputable provider of high-quality pet products, ranging from cages and pens to pet accessories like beds, leads, and more. As part of the larger Far East Direct group, Actiaspet continues to offer its vast range of items, ensuring that UK pet owners have access to products tailored for the care and comfort of their animals. This article delves into the Actiaspet UK contact details, delivery policies, and how to resolve any potential issues you might face with your orders.
Actiaspet: A Brief Overview
Previously operating under the name Easipet, Actiaspet is renowned for its extensive line of pet products. While the company name has evolved, the commitment to providing reliable products for pet owners has remained steadfast. Actiaspet products are available through their official website actiaspet.co.uk, as well as third-party platforms like OnBuy and Amazon.
For customers in need of specific items like Actiaspet cages or other essential pet-related items, the company offers an easy and straightforward purchasing process. However, as is the case with any online retailer, having access to reliable Actiaspet UK contact details is crucial in the event you encounter any issues with your orders, deliveries, or returns.
Actiaspet UK Contact Details
For any queries, feedback, or issues concerning Actiaspet products or orders, it is essential to have the correct contact details. The current information for Actiaspet UK contact details is as follows:
Address:
Far East Direct UK Ltd
Edworthy Concrete Works
Bow
Devon
EX17 6HG
Phone: 01363 82293
Email: info@actiaspet.co.uk
These contact details can be used for general inquiries, product issues, delivery concerns, and returns. While Actiaspet aims to resolve any issues swiftly, it is important to provide relevant details such as your order number and specific concerns to expedite the process.
Contacting Actiaspet for Delivery Issues
One of the most common reasons customers may need Actiaspet UK contact details is to resolve delivery issues. If an order has been placed either through the Actiaspet website or via third-party sellers like OnBuy or Amazon, there is always the possibility of encountering delays, damaged items, or lost parcels.
For orders placed directly on the Actiaspet website, delivery usually takes 3 to 5 working days. However, if any issues arise, customers are encouraged to contact the Actiaspet customer service team within two working days of receiving their items. This ensures a prompt claim can be made against the delivery company if necessary.
Key things to remember:
- Actiaspet products are often delivered by third-party courier services such as Evri.
- If an order is placed via OnBuy or Amazon, it may be necessary to contact their customer service teams directly to raise any issues related to delivery.
- Ensure you have your order number and photos of any damage to facilitate faster resolutions.
In the event of a missing or damaged parcel, Actiaspet recommends contacting their customer service team via phone or email and providing all necessary information, such as your order number and any evidence of damage. This will enable the company to file a claim with the delivery service and resolve the issue swiftly.
Actiaspet Cages and Other Pet Products
Actiaspet is known for providing a wide range of products that cater to the needs of various pets. Among the most popular items are Actiaspet cages, which are available in different sizes and designs to accommodate different pets, including dogs, rabbits, and birds.
In addition to cages, Actiaspet formerly Easipet also offers:
- Dog beds and leads
- Bird feeders and aviary wire
- Rabbit hutches and pens
- Cat baskets and scratch posts
- Fishing mats for outdoor enthusiasts
Customers can browse and purchase these items directly from the Actiaspet website or through their listings on OnBuy and Amazon. It’s important to check the product descriptions carefully to ensure that the items meet the needs of your pet, as well as reviewing the shipping details, especially if you live in the UK’s outlying regions.
Actiaspet Parcel: What to Do if Something Goes Wrong
When ordering from Actiaspet, whether through their own website or a third-party seller, there is always the chance that something could go wrong with your parcel. If your Actiaspet parcel arrives damaged or fails to arrive within the expected timeframe, it’s important to act quickly.
Steps to Take if You Have a Problem with Your Actiaspet Parcel:
- Check Your Order Details: Ensure you have your order confirmation email, as this will contain the order number and other relevant details.
- Inspect the Parcel on Arrival: When the parcel arrives, check for any signs of damage before opening it. Take photos of any visible damage to the packaging, as this will be necessary when filing a claim.
- Contact Actiaspet Customer Service: Use the Actiaspet UK contact details to reach their customer service team. Be sure to provide your order number, a detailed explanation of the issue, and any photos of the damaged parcel.
- Contact Third-Party Sellers (if applicable): If you made your purchase through OnBuy or Amazon, you may need to contact their customer service departments instead, as they will handle the claim with the delivery company on your behalf.
If your order was delivered by Evri and you experience a delay, it’s important to contact the seller you purchased from (whether directly through Actiaspet or a third-party platform) as they will be responsible for raising any claims with the courier service. This will ensure that you can receive a replacement or refund for your Actiaspet parcel without unnecessary stress.
Returns and Refunds: How to Contact Actiaspet
In some cases, customers may need to return an item they’ve purchased from Actiaspet, whether it’s due to the product not meeting expectations or arriving in a damaged state. Actiaspet provides a 30-day money-back guarantee for returns, making it easier for customers to request a refund or exchange.
Key points to remember for Actiaspet returns:
- Items must be returned within 30 days of purchase.
- Products should be in their original packaging and in good condition.
- The customer is responsible for return postage costs.
- Be sure to include your name, order number, and the reason for the return in the parcel.
For returns, customers can contact the Actiaspet team using the Actiaspet UK contact details. It’s essential to notify the team of your return request before sending the item back, as this will help to process the refund faster. If you’ve received the wrong item or if it’s been damaged during transit, provide photos and a description of the issue when contacting customer service.
Having the correct Actiaspet UK contact details on hand can make the process of resolving any issues with your order much smoother. Whether you’re purchasing Actiaspet cages, beds, or other pet supplies, knowing how to reach the company in case of delivery issues or returns is essential for a hassle-free experience.
With a commitment to providing high-quality products for pets, Actiaspet formerly Easipet ensures that customers can enjoy a reliable service across the UK. Whether shopping directly through their website or via third-party platforms, rest assured that the Actiaspet team is there to assist with any concerns you may have, ensuring you and your pet receive the products you need.
By following the steps outlined in this article, pet owners can enjoy the peace of mind that comes from knowing they have access to the right support and information when shopping with Actiaspet.
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