Evri Contact Us details and Delivery company tracking parcel. The UK’s largest parcel delivery company.
Use the Evri Contact Us Info for missing parcels
Evri, previously known as Hermes, stands out as a leading player in the parcel delivery market, offering innovative, customer-centric services. The company’s recent rebranding signifies a commitment to enhanced service delivery and market relevance. For individuals and businesses requiring parcel delivery solutions, this comprehensive guide to Evri Contact Us will provide detailed methods of getting in touch, including finding the Evri contact number for customer service, how to contact Evri customer service, and ensuring seamless communication.
Evri Contact Methods Overview
Customers often have questions about their parcels, including delivery status, issues with lost or damaged items, or general enquiries. Evri offers multiple ways to reach customer support. This guide explores the key contact channels, including:
- Evri Contact Number Customer Service: For a real-time conversation with a customer service representative.
- Contact Evri Customer Service: To resolve issues, track parcels, or get assistance.
- Evri Contact Information: Methods to reach out, including digital and voice communication.
Evri Contact Us Info! – Key Contact Details for Evri
1. Evri Contact Number for Real Person
For customers seeking direct assistance, the contact number for Evri customer service is a primary channel. Reach out to Evri via phone at 0330 808 5456. The service is operational 24/7 with live customer service advisors available during the following hours:
- Monday to Friday: 8 AM – 4 PM
- Saturday: 8 AM – 2 PM
Evri’s voice assistant can offer basic support and route complex issues to a customer service advisor, who may investigate the issue further and call back once resolved.
2. Evri Online Support Channels
In addition to the phone line, Evri offers robust online customer support tools:
- Chat Service: Accessible via Evri’s Contact Page. The chat service is available 24/7 and allows customers to create enquiries, interact with a digital assistant, and escalate issues to a customer service advisor if necessary.
Contacting Evri for Specific Enquiries
Returning a Parcel
For information on returning a parcel, customers can visit Evri’s Parcel Returns Guide. This guide provides details on eligible returns, procedures, and any retailer-specific processes to be aware of.
Changing Delivery Address
To alter delivery details, customers typically need to contact the sender or retailer. Alternatively, parcels can be diverted to a neighbour or one of Evri’s 14,000+ ParcelShops or lockers. More information is available here.
Lost or Damaged Parcels
In the event of a lost or damaged parcel, customers should file a claim through the dedicated Customer Services Team. Claims should be initiated by the sender to ensure effective processing. The team will investigate the matter thoroughly, and compensation may be provided depending on the level of cover selected.
Contacting Evri CEO Team
For escalated issues, contacting Evri’s CEO team may be an option. While responses may take up to 48 hours, queries can be sent to Martijn.DeLange@Evri.com for consideration by the leadership team.
FAQs and Additional Customer Information
What to Do if a Parcel is Delayed
If a parcel remains undelivered for over seven days, the recipient should inform the sender, who will liaise with Evri for further investigation.
Making a Complaint
For complaints about service issues, customers can contact Evri’s customer service team, who are available from Monday to Saturday between 8 AM and 6 PM.
Sending Parcels with Evri
Evri offers courier collection and ParcelShop drop-off services for parcel deliveries within the UK (excluding the Channel Islands, PO Boxes, and British Forces Post Office locations). Detailed pricing can be found here.
Communication Security and Evri’s Outreach
Evri will typically contact customers through email or SMS for updates on parcel deliveries or claims. Official messages will originate from @evri.com, @hermes-europe.co.uk, or @myhermes.co.uk. Be cautious of phishing attempts; Evri’s SMS communications will never include payment requests or non-tracking-related links.
Quick Tips for Contacting Evri
- Have relevant parcel information handy when contacting customer service.
- Utilise Evri’s Online Chat Service for immediate support.
- Use the 0330 808 5456 number for direct phone assistance.
- Email escalated concerns to the CEO team at Martijn.DeLange@Evri.com if standard channels are ineffective (If you need an Evri Contact number real person communication, this is a great option!).
Evri’s Online Resources and Useful Links
- Evri Homepage
- Evri ParcelShop Information
- Contact Evri for Assistance
- Cheap Postage Solutions
- Evri Parcel Returns
Evri Contact Information provides comprehensive, customer-friendly options to address any parcel-related concerns. Whether by phone, online chat, or escalated email enquiries, Evri demonstrates a strong commitment to supporting its customers with transparent and dependable service options.
Contact Evri Customer Service for delayed or missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel