The Full Go Outdoors Contact Details and Delivery company tracking parcel
Contact Go Outdoors for missing parcels
Go Outdoors is a UK-based retailer specialising in outdoor gear and equipment, offering a wide range of products for camping, hiking, climbing, cycling, fishing, and other outdoor activities. With both physical stores and an online presence, Go Outdoors caters to enthusiasts and casual adventurers alike, providing clothing, footwear, tents, backpacks, and more from leading brands. The store is known for its competitive prices, expert advice, and a membership card scheme that offers discounts and exclusive deals. Whether planning a weekend getaway or a major expedition, Go Outdoors aims to equip customers with everything they need for the great outdoors
For outdoor enthusiasts, Go Outdoors is a one-stop shop for an impressive range of sporting goods. Whether seeking assistance with an order, navigating store-related queries, or exploring delivery options, here is a detailed guide on how to contact Go Outdoors efficiently. This guide focuses on Go Outdoors contact details, including the Go Outdoors contact number, Go Outdoors contact email, and tips to reach support for various concerns.
Contact Go Outdoors UK – Key Methods
1. Go Outdoors Contact Number
Reaching customer service via phone can be one of the quickest ways to resolve issues or queries. The Go Outdoors contact number is 0330 008 1555. Phone lines operate during the following hours:
- Monday to Friday: 08:00 – 20:00
- Saturday: 09:00 – 18:00
This line covers general customer service queries, including assistance with orders, returns, and product availability.
Note: While contacting via phone, have relevant details like order numbers ready for faster assistance.
2. Go Outdoors Contact Email
For those who prefer written communication, the Go Outdoors contact email is a useful channel:
- For general enquiries and updates, email enquiries@gooutdoors.co.uk.
- Press and PR enquiries should be sent to gooutdoorspress@jdplc.com. Ensure that emails to this address are strictly for media-related topics.
3. Online Contact Forms
Customers can also use the Go Outdoors contact form available on their homepage for various inquiries. This form allows for detailed queries, ensuring that the right team responds.
Delivery Queries – Resolving Order-Related Issues
Go Outdoors offers several delivery options tailored to customers’ needs. For tracking, status updates, or order issues, customers can visit the delivery page.
Common Delivery Services:
- Standard Delivery: Orders typically arrive within 3-5 days and cost £3.95 (free for orders over £80).
- Next Day Delivery: Available for orders placed before 5pm, costing £5.95 or £3.95 for orders exceeding £80.
- Reserve & Collect: Free service allowing customers to collect items from their chosen store.
- Heavy and Large Item Deliveries: Specialised delivery options for bulky items.
Delivery Tracking
After an order is dispatched, an email with tracking information is provided. Customers can log in to their account to track their parcel, or check tracking details in the email.
Quick Tips:
- Ensure to provide a mobile number and email address during checkout for timely updates.
- Download the DPD app for instant PIN details needed for some deliveries.
Store Queries – Locating and Contacting Stores
For queries specific to store visits, stock availability, or operating hours, customers can utilise the store locator. Contacting Go Outdoors UK stores directly is recommended for up-to-date stock levels, as customer care does not verify live inventory.
Commonly Asked Questions
1. How to Return a Product?
Returning an item is straightforward with Go Outdoors. Visit their returns page for guidelines. Key points to remember include:
- Returns are accepted for unused items in saleable condition.
- For Christmas purchases made from early November, the return window is extended until late January.
2. Unsubscribe from Marketing Communications
To unsubscribe from marketing emails, click the unsubscribe link within the received email or contact enquiries@gooutdoors.co.uk with full details to stop postal communications.
Customer Care for Sales, Orders, and Cancellations
For specific order issues:
- Check email updates for dispatch notifications and tracking links.
- For missing orders, refer to the FAQ section on the Go Outdoors FAQ page.
- For issues with order cancellations or refunds, refunds are processed within five working days from cancellation confirmation.
Sales and Clearance Information
To explore deals and special offers, visit the Sales and Clearance section.
Tracking Go Outdoors Parcels
For parcel tracking, Go Outdoors uses reliable couriers and often employs DPD’s secure PIN delivery system. Customers can expect SMS/email PIN codes to authorise deliveries.
Go Outdoors Contact Details – Summary
- Phone Support: 0330 008 1555
- Email Support: enquiries@gooutdoors.co.uk
- Press Enquiries: gooutdoorspress@jdplc.com
- Store Locator: Find stores
For outdoor enthusiasts seeking reliable gear and excellent customer service, Go Outdoors remains a trusted provider. With options to call, email, or visit stores, the contact methods are designed to meet varying needs.
Useful Links
This comprehensive guide on Go Outdoors contact details aims to simplify reaching the team and addressing common concerns. Happy exploring!
Use the Go Outdoors Contact Us details for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Contact Support Tips.