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IKKS

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IKKS

Since its creation over 30 years ago, IKKS has proudly stood out as a distinguished French fashion house, highlighting its unique approach to fashion. The brand has successfully carved a strong identity around the concept of mix & match, consistently seeking the perfect balance between elegant style and a relaxed look. Today, IKKS represents more than just a fashion brand; it embodies a comprehensive concept, a state of mind, and a lifestyle.

IKKS Collections

IKKS Women

The IKKS Women collection is designed for women who are naturally and assertively feminine, constantly in search of new stylistic inspirations. This collection centres on urban-casual dress styles, favouring authentic looks with always refined details. The IKKS woman exudes confidence and elegance, effortlessly blending contemporary trends with timeless sophistication.

IKKS Men

IKKS Men offers a versatile collection that includes both tailored and sportswear looks. The men’s wardrobe features pieces that are contemporary and almost avant-garde, as well as more casual and authentic styles. This diverse range allows every man to find his unique look, whether he prefers a sharp, tailored appearance or a relaxed, sporty vibe.

IKKS Junior

The IKKS Junior collection caters to boys and girls from 0 to 18 years old, offering a creative and fashionable wardrobe rich in inspiration and continually renewed. The collection is divided into three sub-categories:

  • Baby (0-24 months)
  • Kid (3-14 years)
  • We Are Young (10-18 years)

The We Are Young collection, aimed at teens, features an urban chic style directly inspired by streetwear, ensuring young fashion enthusiasts are always on trend.

I.Code by IKKS

Since its inception in 2005, I.Code, the little sister of IKKS, has played with fashion and styles, offering collections that combine creativity and impertinence. This line blends a rock vibe with romanticism, mixing Bohemia with glam chic to create an ultra-girly wardrobe that is always on trend.

Online Shopping with IKKS

Do I Need to Create an Account?

No, it is not necessary to create an account to shop on the IKKS website. The Guest Checkout option allows you to complete purchases without registration. However, setting up an account offers several benefits, such as:

  • Faster checkout process for future orders
  • Ability to view order history
  • Order tracking
  • Saving personal and payment details
  • Access to return slips
  • Editing favourite items
  • Receiving exclusive discounts and special offers

How to Create an IKKS Account

Creating an account on the IKKS website is simple. Click on “My Account” at the top right corner of any page and select “Create a new account.” Fill out the required fields, including personal details, delivery address, and a password. Confirm your details to complete the registration.

Managing Your IKKS Account

Once logged in, you can access your account at any time by clicking “My Account” at the top right corner. With an account, you can:

  • Track the status of your order
  • View and print bills
  • Place future orders quickly
  • View purchase history
  • Obtain return slips
  • Change your password
  • Manage personal details
  • Subscribe or unsubscribe to the newsletter
  • Provide feedback

Recovering Forgotten Passwords

If you forget your password, click “My Account,” enter your email address, and select “Forgot your password?” You will receive an email with instructions on how to create a new password.

Changing Account Details

To change your password, sign in, click “My Account,” and update your password in the Personal Information area. For changing your email address, contact Customer Care. You can also update other contact details in the Personal Information section.

Logging Out

To sign out of your IKKS account, click “Sign Out” in the Account Section at the top right corner of any page.

Products

Finding Items

To find items on the IKKS website, select the category from the top navigation menu and browse the sub-categories. Clicking on any picture or short description will provide an enlarged view with more details, including a description, price, sizes, size guide, colours, and care instructions. The search tool and filters will also help you find specific items quickly.

Item Availability

If you cannot find a particular product, it might be out of stock. The website automatically hides items that are no longer available. If you saw an item in an IKKS store but cannot find it online, it might be added to the online catalogue later or it could be out of stock. For further assistance, contact the IKKS Customer Care Team.

Restocking

IKKS regularly restocks most of its references. Check the website regularly for updates on stock levels and product availability.

Size Guide

A size chart is available on all product pages to help you choose the correct size.

Additional Product Information

For more details about a particular item, the customer service team is available to assist via phone, email, or live chat if available.

How to Order

Placing an Order

Shopping on the IKKS website is straightforward:

  1. Find the items you wish to buy
  2. Add the items to your shopping bag
  3. Review your cart
  4. Continue to checkout

Adding Items to Your Shopping Bag

On the product page, select the desired size before clicking “Add To Bag.” For one-size items, select “One Size” before adding them to your cart.

Reviewing Your Cart and Proceeding to Checkout

After adding items to your cart, you have three options:

  1. Continue shopping by selecting “Continue Shopping.”
  2. Review and remove items from your shopping bag.
  3. Proceed to checkout by clicking “Order.”

The checkout process includes selecting a delivery mode, reviewing your delivery address, and entering any promotional codes. After selecting the payment method and accepting the terms and conditions, proceed to payment. A confirmation email summarising your order details will be sent to you.

Payment Methods

IKKS accepts the following payment methods: Visa, Mastercard, American Express, PayPal, iDeal (Netherlands), IKKS online vouchers, and IKKS Gift Cards.

Payment Security

IKKS uses the PCI DSS certified Adyen secure payment system, ensuring the complete security of online purchases. All confidential payment data is transmitted in encrypted form (SSL) directly to the financial institution.

Payment Issues

If your payment is refused, double-check your billing details, including the expiration date and CVC code. If everything is correct, contact your bank for more information. Alternatively, try using another payment method.

Using Vouchers and Gift Cards

During checkout, select the option for vouchers or gift cards, enter the code, and click “Confirm.” If the voucher or gift card does not cover the total order value, you can pay the balance using another method. Any unused balance will remain on the voucher or gift card for future use.

Promotional Codes

IKKS occasionally offers promotional codes. To use a promo code, enter it during checkout and validate it before completing the order. Promotional codes are subject to terms and conditions, including limited validity and non-transferability.

Order Management

Order Confirmation

After placing an order, you will receive a confirmation email with your order number, product details, and contact information. Check your Spam folder if you do not receive this email.

Tracking Orders

Sign in to your account and go to the “Order History” section to check your order status. You will receive an email with a tracking number when your order is shipped. If you have a tracking number and are looking to track your parcel, you can input your number into the tracker HERE to see what stage of delivery your parcel is at.

Cancelling or Changing Orders

If you need to cancel or change your order, contact IKKS immediately. Due to quick processing times, changes or cancellations might not always be possible, but the customer service team will do their best to accommodate your request.

Delivery

Delivery Locations

IKKS products can be ordered and delivered to numerous countries, including France, Australia, Austria, Belgium, Bulgaria, Chile, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Indonesia, Italy, Ireland, Jordan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Mauritius, Netherlands, Oman, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, South Africa, Switzerland, Thailand, and the United Kingdom.

Delivery Costs and Times

Delivery costs and times vary by destination and delivery method. Here are some examples:

 3 to 6 days4 to 8 days1 to 2 days3 to 6 days
Austria   € 9.00
Belgium € 6.00 € 7.00
Bulgaria   € 9.00
Croatia   € 9.00
Czech Republic   € 9.00
Denmark   € 9.00
Estonia   € 9.00
Finland   € 9.00
France€ 7.00€ 6.00€ 10.00 
Germany free € 6.00
Great Britain free £ 7.00
Greece   € 9.00
Hungary   € 9.00
Ireland   € 9.00
Italy   € 9.00
Latvia   € 9.00
Lithuania   € 9.00
Luxembourg € 6.00 € 7.00
Netherland € 6.00 € 7.00
Poland   € 9.00
Portugal   € 9.00
Romania   € 9.00
Slovakia   € 9.00
Slovenia   € 9.00
Spain € 6.00 € 7.00
Sweden   € 9.00
*Prices are correct as of June 2024*

Free in-store delivery is available in France, Spain, Belgium, Luxembourg, the Netherlands, and Germany.

Managing Addresses and Delivery Preferences

In the account section, you can add, edit, and delete addresses, and assign nicknames for easy reference. To change your delivery country, click the country at the bottom right corner and select your desired destination.

Delivery Restrictions

Some products might have shipping restrictions depending on the delivery country (outside the EU). If an item is restricted, you will not be able to proceed to checkout.

Taxes and Duties

Taxes are included in the total price of your order.

Returns

Return Policy

You have 14 calendar days after receiving your order to decide whether to keep or return items.

Starting a Return

Log into your IKKS account, go to the Returns section, and follow these steps:

  1. Select the order and items you wish to return.
  2. Confirm your return request and download the return slip.
  3. Print the return slip and include it with the items being returned.
  4. Ship the package to the address provided.

Return Conditions

Ensure items are returned in their original condition, unworn, unwashed, and with all tags attached. Returns that do not meet these criteria might not be accepted.

Return Costs

Return shipping costs are the responsibility of the customer within the EU. For non-EU returns, a flat fee applies, which will be deducted from your refund.

Refund Process

Refunds are processed within two weeks after receiving the returned items. The refund will be credited to the original payment method.

Exchanging Items

Exchanges are not available. If you need a different size or colour, return the unwanted item and place a new order.

Contact Information

For any inquiries or assistance, you can contact the IKKS Customer Care Team through the contact page. The team is available to help with order issues, product questions, and general support.

IKKS

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