JoJo Maman Bebe Contact Details + Delivery tracking parcel information.
Use the JoJo Maman Bebe Contact Details for missing parcels
JoJo Maman Bebe is a well-known British maternity and baby clothing retailer that offers high-quality products for mothers, babies, and toddlers. With a strong reputation for stylish, comfortable, and practical designs, JoJo Maman Bebe has become a go-to brand for parents looking for quality babywear, maternity wear, and nursery essentials. Whether there is a need for assistance with JoJo Maman Bebe delivery, order tracking, returns, or general customer service queries, this comprehensive guide provides all the necessary information on how to contact JoJo Maman Bebe.
For direct access to JoJo Maman Bebe’s official pages:
- Homepage: Visit JoJo Maman Bébé
- JoJo Maman Bebe Contact Page: JoJo Maman Bébé Customer Service
- Sales Page: Shop JoJo Maman Bébé
JoJo Maman Bébé Contact – Get in Touch Easily
There are multiple ways to reach JoJo Maman Bebe contact support, depending on the nature of the inquiry.
JoJo Maman Bébé Email
Customers who prefer email support can send queries through the official contact form available on the JoJo Maman Bébé Contact Page. This method is ideal for inquiries about orders, returns, refunds, or general customer support. You’ll be able to use the JoJo Maman Bébé Email directly to reach their team for assistance.
JoJo Maman Bébé Telephone Number
For urgent issues, calling the customer service team can provide quicker responses. The JoJo Maman Bébé telephone number is:
📞 0333 777 4529
How to contact JoJo Maman Bébé Live Chat Support
The JoJo Maman Bébé website offers live chat support for instant responses to common queries. This feature is useful for checking order statuses, stock availability, and other FAQs.
JoJo Maman Bébé Social Media Support
JoJo Maman Bébé also engages with customers via social media. Queries sent via direct message on platforms like Facebook and Instagram often receive quick responses.
JoJo Maman Bébé Delivery – Fast and Reliable Options
JoJo Maman Bébé offers a range of convenient delivery methods to suit different customer needs.
1. Next Day Store Collection
- Free next-day collection for orders placed before 11 PM.
- Available from 12 PM Monday to Saturday and 2 PM on Sundays.
- Customers will receive an email when the order is ready for pickup.
2. Next Day Home Delivery
- Orders placed before 11 PM qualify for next-day home delivery.
- A standard £4.95 delivery charge applies.
- Orders are delivered by Evri (formerly Hermes).
3. Evri Parcel Shops & Lockers
- Next-day delivery available for £4.95.
- Choose from a range of Parcelshops at checkout.
📌 Note: Next-day delivery is subject to stock availability, courier service, and delivery area. During peak seasons and bank holidays, delays may occur.
How to Contact JoJo Maman Bébé for Order Tracking & Amendments
Tracking a JoJo Maman Bébé Order
Customers can track their orders through:
- Logging into ‘My Account’ on the JoJo Maman Bébé website.
- Selecting ‘My Orders’ to view:
- Order history.
- Live parcel statuses.
- Delivery destination.
- Tracking emails with real-time updates and parcel tracking codes.
Amending Delivery Instructions
If there is a need to change delivery preferences, customers can:
- Use the Evri App to request safe place delivery or leave instructions for the courier.
- Redirect parcels to a preferred Evri Parcel Shop or Locker.
JoJo Maman Bébé Returns & Refunds – Simple & Convenient
Returning an Order
Customers can return items within 28 days of receipt (7 days for sale items). Items must be unused and in original packaging.
Return Methods
- Return to Store – Free Service
- Returns are accepted in most JoJo Maman Bébé and Next stores.
- A valid delivery note is required.
- Returns via Courier – £2.50 Collection Fee
- Evri collects returns from home for a £2.50 charge.
- Collection requests can be scheduled online.
- Evri Parcel Shop Returns
- Small homeware and fashion items can be returned via Evri drop-off points.
- Returns require the ‘peel-off’ label from the dispatch note.
Refund Processing Time
Refunds are processed once the item reaches the returns centre, typically within 7 working days.
JoJo Maman Bébé FAQs – Common Customer Queries
1. Can I Change My JoJo Maman Bébé Delivery Address?
Yes, customers can update their delivery addresses through the ‘My Account’ section before placing an order. If the order has already been placed but not yet dispatched, you may still be able to modify the address by contacting JoJo Maman Bébé customer services as soon as possible.
However, if the order is already in transit, changing the address might not be possible. In such cases, you can check the delivery service provider’s options, such as Evri’s redirection services, to see if adjustments can be made.
For urgent changes, it’s best to call or email JoJo Maman Bébé customer support immediately with your order number and updated address details.
2. What Happens if I Miss My JoJo Maman Bébé Delivery?
If you are not available at the time of delivery, Evri (formerly Hermes) will attempt to deliver your parcel up to three times. If no one is available to receive the package, the courier may:
- Leave the parcel in a safe place (if one has been specified in your delivery preferences).
- Deliver the parcel to a neighbour (a note will usually be left to inform you of this).
- Attempt re-delivery on the next available day.
If all three delivery attempts fail, the package will be returned to JoJo Maman Bébé. You will then need to contact their customer service team to arrange a refund or re-delivery.
To avoid missed deliveries, consider using Evri’s tracking system to check the estimated delivery time or reschedule delivery if needed.
3. Can I Cancel a JoJo Maman Bébé Order?
Yes, you can cancel your order, but only before it has been dispatched. To do this, use the JoJo Maman Bébé contact support as soon as possible via phone, email, or live chat.
If the order has already been dispatched, you will need to wait for it to arrive and then initiate a return process. JoJo Maman Bébé offers a returns policy that allows customers to send back unwanted items within 30 days of receipt, provided they are unused and in their original packaging.
For orders placed online, you can also check your order status under the ‘My Account’ section to see if cancellation is still possible. If the cancellation option is unavailable, you may have to wait for delivery and proceed with a return instead.
4. Do JoJo Maman Bébé Deliver Outside the UK?
No, JoJo Maman Bébé currently does not offer international shipping via the UK website. Orders placed through the UK site can only be delivered within the United Kingdom, including mainland UK, Northern Ireland, and some offshore locations.
If you are based outside the UK and wish to purchase JoJo Maman Bébé products, consider the following options:
- Check international stockists – Some third-party retailers, such as Amazon, eBay, or department stores, may offer worldwide shipping.
- Look for local JoJo Maman Bébé stores – Depending on your country, there may be a regional website or physical store selling JoJo Maman Bébé products.
- Use a parcel forwarding service – Some UK-based delivery forwarding services can ship orders internationally, though additional costs may apply.
For the latest information on shipping policies, visit the JoJo Maman Bébé website or contact customer support.
5. What Should I Do if I Receive a Faulty Item?
If you receive a damaged, defective, or incorrect item, follow these steps:
- Contact JoJo Maman Bébé Customer Service – Reach out via phone, email, or live chat as soon as possible.
- Provide order details – Have your order number, item description, and purchase date ready.
- Share images of the faulty product – Attach clear photos showing the defect to speed up the resolution process.
- Request a replacement or refund – Depending on the issue, JoJo Maman Bébé may offer a replacement, exchange, or full refund, including return shipping if applicable.
Faulty items should be reported within 30 days of receipt for a hassle-free return. If the issue arises after this period, it may still be covered under the manufacturer’s warranty.
6. Can I Exchange an Item Instead of a Refund?
Exchanges are only available in-store. If you wish to exchange an item, visit a JoJo Maman Bébé retail store with your proof of purchase.
For online orders:
- Returns must be processed via mail or courier.
- You will need to return the unwanted item first and then place a new order for the replacement.
- Refunds for returned items will be issued once the product is received and inspected.
To check store locations and exchange policies, visit the JoJo Maman Bébé website.
7. Will My Order Arrive in One Parcel?
In most cases, orders are shipped in one parcel. However, there are exceptions:
- Large orders with multiple items may be split into separate shipments due to stock availability or warehouse dispatch locations.
- If an item is out of stock or on backorder, it may be delivered separately at a later date.
- Special items such as furniture, large toys, or bulky products may be shipped via a separate courier service.
To check the status of your delivery, use the tracking link provided in your order confirmation email. If your order is split into multiple shipments, JoJo Maman Bébé will notify you accordingly.
8. How Do I Use a JoJo Maman Bébé Discount Code?
To apply a discount code when shopping online:
- Add items to your basket – Ensure the products you are purchasing are eligible for discounts.
- Proceed to checkout – Look for the ‘Promo Code’ or ‘Discount Code’ box.
- Enter your code – Type in the code and click ‘Apply’ to see the discount reflected in your total.
- Complete your order – If the code is valid, the discount will be deducted before payment.
Important Notes:
- Discount codes may have exclusions, such as sale items, gift cards, or certain brands.
- Some promotions have minimum spend requirements or may be valid only for a limited time.
- Only one discount code can typically be used per order.
If your code isn’t working, check the terms and conditions or use the JoJo Maman Bébé contact support for assistance.
JoJo Maman Bebe Contact & Services
JoJo Maman Bébé provides a customer-friendly shopping experience with multiple ways to contact customer support, track orders, and manage deliveries. Whether shopping for maternity essentials, baby clothing, or nursery items, JoJo Maman Bébé ensures reliable delivery services through Evri and convenient return policies.
For any further assistance, visit the JoJo Maman Bébé Contact Page or use the Jojo Maman Bebe telephone number📞 0333 777 4529 for direct support.
🔗 Shop Now: JoJo Maman Bébé Sales Page
Use the JoJo Maman Bébé telephone number for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel