Jones Bootmaker Contact Details and Delivery company tracking parcel
Use the Jones Bootmaker Contact Details for missing parcels
Jones Bootmaker is a renowned British footwear retailer with a legacy dating back to 1857. Founded by Alfred and Emma Jones in Bayswater, London, the company quickly gained recognition for its craftsmanship and innovative approach to shoe retail. Over the years, the business expanded significantly, with multiple stores trading under the name A. Jones & Sons. Jones Bootmaker was a pioneer in the industry, introducing ready-made shoes in various widths and becoming one of the first retailers to install electric lighting in its stores.
Today, Jones Bootmaker remains committed to providing high-quality footwear made from the finest materials. The company continues to embrace traditional design details while incorporating modern trends, ensuring a diverse collection that caters to various preferences. Customers can explore the latest selections in the Women’s section, Men’s section, or browse discounted items in the Discount outlet.
Jones Bootmaker Contact Details
For any queries related to products, orders, or services, there are multiple ways to contact Jones Bootmaker.
- Email: helpdesk@jonesbootmaker.com
- Phone: 0333 234 3342
- Postal Address:
Jones Bootmaker
Catherine House
Northminster Business Park
Northfield Lane
Upper Poppleton
York
YO26 6QU - Opening Hours:
- Monday – Friday: 8am – 6pm
- Saturday – Sunday: 9am – 5pm
For further assistance, visit the Jones Bootmaker Contact Page.
Jones Bootmaker Delivery Options
Free UK Delivery to Store
Customers can choose to have their orders delivered to a Jones Bootmaker store free of charge. This service generally takes 7-10 working days. Once the order arrives, customers will receive a notification to collect it at their convenience.
Standard UK Shipping – £3.49
- Delivery Timeframe: 3-5 working days.
- Courier: Delivered via Evri.
- Availability: Monday to Sunday.
- Free Shipping: Orders over £125 qualify for free standard delivery.
Express UK Delivery
For customers needing a faster delivery option, Jones Bootmaker provides express shipping services:
- 24-Hour Express Delivery – £5.99 (Evri tracked). Orders placed before 9pm Monday-Friday are eligible for next-day delivery.
- 48-Hour Express Delivery – £4.99 (Evri tracked). Orders placed before the weekend will be delivered within two working days.
- Limitations: Express delivery is not available on weekends or bank holidays.
International Delivery
For customers outside the UK, Jones Bootmaker Delivery offers international shipping:
- European Orders: £6 flat rate, delivery within up to 10 working days.
- Select International Destinations: Shipping rates range from £8 to £13, with delivery estimated within 10 working days.
- Courier Services: Orders are dispatched via Royal Mail and their trusted international partners.
For more details, visit the Jones Bootmaker Delivery Information Page.
Jones Bootmaker Tracking
Customers can track their orders via Evri or Royal Mail, depending on the shipping method. To check the status of a delivery, use the tracking link provided in the dispatch email.
- Evri Tracking: Visit Evri Tracking
- Royal Mail Tracking: Visit Royal Mail Tracking
If however you are unsure what courier company your parcel is being handled with, as long as you have a Jones Bootmaker tracking number you’ll be able to monitor your Jones Bootmaker delivery using this link here.
Jones Bootmaker Returns and Refunds
Jones Bootmaker offers a 45-day return policy for items in their original condition. Customers can return items via:
- In-Store Returns – Free of charge.
- InPost Lockers – Use a QR code to drop off returns at an InPost Locker.
- Evri ParcelShop & Lockers – Generate a return label at Evri ParcelShop.
- Royal Mail – Use the provided returns label; a £2.50 fee applies unless ‘returns paid’ (£0.99 per item) was selected at checkout.
International Returns
- Customers outside the UK must arrange their returns via a local courier at their own expense.
- Additional customs duties may apply.
For full details, visit the Returns and Refunds Page.
Jones Bootmaker Customer Services FAQ
How to contact Jones Bootmaker?
Customers can reach out via email at helpdesk@jonesbootmaker.com or call 0333 234 3342 during customer service hours.
What is the Jones Bootmaker Delivery timeframe?
- Standard UK: 3-5 working days.
- Express 24-Hour: Next day (order by 9pm Mon-Fri).
- Express 48-Hour: 2 working days.
- International: Up to 10 working days.
How can an order be tracked?
Tracking details are sent via email. Use the Evri or Royal Mail websites to track shipments.
Can items be returned in-store?
Yes, items can be returned to any Jones Bootmaker store free of charge within 45 days.
Does Jones Bootmaker offer free returns?
Returns are free if taken to a store. For postal returns, a £2.50 deduction applies unless the returns paid option (£0.99 per item) was selected during purchase.
What happens if an order does not arrive?
If an order does not arrive within the expected timeframe, customers should contact Jones Bootmaker Customer Services via email or phone for assistance.
Does Jones Bootmaker offer gift cards?
Yes, Jones Bootmaker offers digital gift cards that can be purchased online. Visit the Gift Cards Page for more details.
Can I cancel or modify my order after placing it?
Jones Bootmaker processes orders quickly; therefore, cancellations or modifications may not always be possible. Customers should contact customer service immediately for assistance.
Does Jones Bootmaker have a loyalty programme?
Currently, Jones Bootmaker does not offer a loyalty programme, but customers can sign up for the newsletter to receive exclusive discounts and early access to sales.
What payment methods does Jones Bootmaker accept?
The store accepts major credit/debit cards, PayPal, Klarna, and Apple Pay for secure transactions.
Jones Bootmaker continues to provide top-quality footwear and customer support. For the latest collections and offers, visit the Homepage.
Use the Jones Bootmaker Contact Details for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel