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Contact Josef Seibel

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Contact Josef Seibel

Josef Seibel is one of Europe’s longest-established shoe manufacturers, known for its commitment to comfort, style, and innovation. With a rich history and a forward-looking approach, Josef Seibel continues to produce high-quality footwear that meets the needs of modern consumers while honouring traditional craftsmanship. They have an easily accessible team so if you need to contact Josef Seibel’s customer services, you can do so with no problems.

Commitment to Comfort and Quality

Key Features of Josef Seibel Footwear

Josef Seibel shoes are renowned for several distinctive features that set them apart in the footwear market:

  • Removable Insoles: These provide versatility and allow for the use of custom orthotics.
  • Genuine Hand Stitching: This not only ensures durability but also adds a unique aesthetic to each pair.
  • Lightweight Soles: Designed for all-day wear, these soles reduce foot fatigue.
  • High-Quality Materials: Each shoe is crafted from premium materials, ensuring longevity and comfort.

Design Philosophy

Josef Seibel combines traditional craftsmanship with modern design to create a wide range of footwear. The design process focuses on:

  • Perfect Fit: Ensuring that each shoe fits comfortably and securely.
  • Versatility: Creating styles that are suitable for various occasions.
  • Aesthetic Appeal: Maintaining high aesthetic standards to produce visually appealing footwear.

Shipping Information

Josef Seibel places great importance on delivering products swiftly and safely. The company uses reliable couriers and employs stringent measures to prevent fraud, ensuring a smooth and secure shopping experience. The information below is correct as of June 2024 but if you require any updated information, please contact Josef Seibel’s team or check out their website.

Delivery Options

Standard UK Delivery

  • Free Delivery: Available on all orders over £40.
  • Dispatch Time: Orders are usually dispatched within 3-5 working days.
  • Delivery Time: Typically within 3-5 working days after dispatch.
  • Note: Orders are not dispatched on weekends or Bank Holidays.

48 Hour UK Delivery

  • Express Delivery: Same day dispatch for orders placed before 1pm on a working day.
  • Cost: Starting from £6.95.
  • Notification: Customers are notified via email and SMS about their delivery.
  • Note: Weekends and Bank Holidays are not included in the dispatch promise.

Payment and Charges

  • Credit/Debit Card Payments: Charged immediately as pending.
  • PayPal Payments: Authorised at the point of placing the order, processed upon confirmation.

Tracking and Delivery Issues

  • Order Tracking: Available for all orders. Customers receive notifications from the courier.
  • Missed Deliveries: Parcels are delivered to the nearest DPD pick-up point for collection within 7 days.
  • How to track your order? Just use your tracking barcode and put into our tracker by Clicking Here

International Shipping

For customers in the Republic of Ireland:

  • Import Duties and Taxes: Orders are subject to local import duties and taxes, along with an administration fee charged by the courier.
  • Responsibility: Customers are responsible for paying these costs.

Customer Service and Policies

The company provides fantastic customer service to address any concerns or questions regarding orders and products and you can easily contact Josef Seibel’s team HERE.

Common Inquiries

  • Repair Service: Not available. Faulty items can be addressed by contacting the original point of purchase.
  • Replacement Sundries: Not offered, including items like shoe laces.
  • Customer Services: You can contact Josef Seibel’s customer services team via their website or by phone.
  • Nearest Stockist: Can be found using the store locator on the Josef Seibel website.
  • Phone Orders: Available by calling the order line at 01530 447700, weekdays from 8am to 4pm.
  • Mailing Preferences: Customers can opt-out from the mailing list through their online account or via the unsubscribe link in emails.
  • Restocking: Stock is received daily, so check the website regularly for availability.

Returns and Exchanges

  • Return Policy: Items can be returned within 35 days of purchase, in their original, unworn condition, including the undamaged box.
  • How to Return: Complete the form included with the order, enclose it in the parcel, and return to the provided address. Proof of delivery is recommended.
  • Exchanges: Not offered. Customers need to return the item for a refund and place a new order.
  • Sale Items: The 35-day return period also applies to sale items.

What do I do if I receive the wrong order?

Contact Josef Seibel’s team – they should be able to arrange for the wrong item to be collected, send out the correct item and deal with any compensation or reimbursement if this cannot be resolved.

What do I do if my parcel is lost in transit?

Contact Josef Seibel’s team – they should have a direct contact for the courier company. They will be able to claim against the courier company should the parcel not be located and they are in a position where they can resend out a new item or provide a full refund.

What do I do if my parcel is damaged in transit?

Contact Josef Seibel’s team – they will be able to contact the courier company to identify any damages that were incurred during transit. Once again, Josef Seibel were paid to provide the delivery and item so are responsible for making sure the item arrives in good condition. Their team will be able to communicate with the courier company should they be found to be at fault for the damages.

How to Contact Josef Seibel’s Team

For further assistance, customers can contact Josef Seibel via email at enquiries@josefseibel.co.uk, with a response guaranteed within 24 hours.

Josef Seibel’s dedication to quality, comfort, and customer satisfaction has established it as a leading name in European footwear. By combining traditional craftsmanship with modern innovation, Josef Seibel continues to offer a diverse range of stylish and comfortable shoes that meet the needs of today’s consumers. Whether it’s through their meticulously designed products or their comprehensive customer service, Josef Seibel remains committed to providing an exceptional footwear experience. Remember, if anything goes wrong in transit, please contact Joseph Seibel’s team and they will be able to assist you with dealing with the courier company and getting reimbursement if needed.

Contact Josef Seibel

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