LEGO Customer Services UK Contact Details + Delivery company details for tracking parcel
LEGO remains a leading global brand in creative play, renowned for its iconic bricks and inspiring building sets. However, when issues arise, whether related to deliveries, returns, or missing pieces, it’s essential to know how to reach LEGO customer services UK. This comprehensive guide provides all the LEGO customer services UK contact details, including phone numbers, emails, tracking options, and live chat links, ensuring fast and reliable support.
LEGO Customer Services UK Overview
Founded in 1932 by Ole Kirk Kristiansen, LEGO has grown to become one of the most beloved toy brands worldwide. Built on creativity and innovation, LEGO continues to inspire children and adults alike. To maintain high customer satisfaction, LEGO customer services UK provides extensive support options, including telephone assistance, email communication, live chat, and delivery tracking tools.
For any enquiries or concerns, customers can easily reach out to LEGO through the following channels:
- LEGO Customer Service Phone: 0800 066 8536
- LEGO Customer Services Email: Contact via email
- Live Chat: Start a live chat
How to Contact LEGO Customer Services UK
Call LEGO Customer Service
For immediate support, customers can call the LEGO customer service phone number. The dedicated support team can assist with a range of issues, from order queries to returns and missing pieces.
- Phone Number: 0800 066 8536
- Operating Hours:
- Monday to Friday: 8:00 AM – 8:00 PM
- Saturday and Sunday: 9:00 AM – 4:00 PM
Note: The free number may be blocked by some providers, and mobile phone calls might incur charges. Check with your provider for more details.
Contact LEGO Customer Services via Email
For non-urgent enquiries, customers can email LEGO directly. This method is ideal for reporting damaged items, missing parts, or seeking warranty information.
- LEGO Customer Services Email: Contact via email
Once an email is submitted, LEGO’s support team typically responds within a few working days. Ensure to provide detailed information, such as order numbers, product codes, and a clear description of the issue.
LEGO Live Chat Support
For real-time assistance, LEGO offers a live chat option, enabling customers to connect directly with a support representative online. This is a quick and convenient way to resolve minor issues or ask questions about LEGO products, orders, and services.
- Live Chat Link: Start a live chat
Track Your LEGO Parcels
Tracking your order is easy with LEGO’s parcel tracking tools. Whether waiting for a delivery or checking the status of a replacement item, LEGO provides clear and up-to-date tracking information.
How to Track a LEGO Parcel
Once an order is dispatched, customers receive a tracking number via email. This number can be used to follow the parcel’s journey through the delivery process.
- For standard deliveries, visit DPD Tracking and enter your tracking number.
- For express deliveries, use DHL Tracking.
Alternatively, access your order status through the LEGO website by visiting the My Orders section:
- Log in to your LEGO account.
- Click on “View Order” for tracking details.
- Use the provided tracking number on the courier’s website.
If you don’t have an account, the tracking link sent via email can also be used.
For real-time parcel tracking, tools like EveryParcel Tracker can be particularly helpful. This service offers up-to-date information on your parcel’s location, ensuring you know exactly when to expect delivery.
LEGO Delivery Services
LEGO offers flexible delivery options to cater to customer needs. Whether choosing standard delivery, express shipping, or collection point delivery, LEGO ensures reliable and timely dispatch.
Standard Delivery
- Cost: £3.95 (Free for orders over £50).
- Delivery Time: 2–4 business days.
- Tracking: Available through DPD’s Follow My Parcel service.
Express Delivery
- Cost: £18.00
- Delivery Time: 1–2 business days.
- Order Deadline: Place orders by 2:30 PM GMT for next-day delivery.
Collection Point Delivery
- Delivery Time: 2–4 business days.
- Requirements: Valid identification required for collection.
Note: Delivery times may vary for areas such as Aberdeen, Inverness, and the Outer Hebrides.
For further details, visit the LEGO contact page.
LEGO Returns and Refunds
LEGO offers a hassle-free return process, ensuring customers are fully satisfied with their purchases.
Return Process
- Visit the LEGO Returns Page.
- Click on “Return Items” and follow the instructions.
- Use the provided prepaid label to return the item via DPD Pickup Shop.
Key Return Policies
- Standard Returns: 90-day returns between 1st November and 24th December.
- Pick a Brick: Returns must be made within 35 days, and all pieces must be returned together.
- Refunds: Issued within 7 business days of receiving the returned items.
For missing or damaged parts, contact LEGO customer services UK directly via phone or email for quick resolution.
Dealing with Missing or Damaged Orders
Missing Items
Sometimes orders are split into multiple shipments. If parts of your order are missing:
- Check the Order Status for multiple tracking numbers.
- Look for separate parcels containing additional items.
If no additional shipments are visible, contact LEGO immediately to resolve the issue.
Wrong or Damaged Items
If a LEGO order arrives with incorrect or damaged items:
- Log into your LEGO account.
- Visit the Order Status page and initiate a return.
- Contact LEGO Customer Services UK for further support.
For direct assistance:
- Call LEGO Customer Service: 0800 066 8536
- Email: Contact via email
Warranty and Product Support
LEGO offers excellent warranty support for missing or defective parts. Replacement parts can be ordered via the LEGO Bricks & Pieces service.
- Bricks & Pieces orders ship separately and are handpicked at LEGO’s headquarters in Denmark.
- Delivery Time: 11–15 business days (Standard items may take up to 28 days).
For product information, replacement parts, or warranty support, visit the LEGO Contact Page.
Why Choose LEGO Customer Services UK?
LEGO’s commitment to excellent customer service ensures that issues are resolved quickly and efficiently. Whether you need help with orders, deliveries, or returns, the LEGO support team is readily available.
Benefits of LEGO Customer Services UK
- Multiple contact options: phone, email, and live chat.
- Efficient LEGO parcel tracking tools.
- Flexible delivery and return policies.
- Quick solutions for missing, damaged, or wrong items.
For any issues related to LEGO products or orders, the LEGO customer services UK team offers outstanding support through various channels. Whether you need to call LEGO customer service, use the LEGO customer services email, or track an order with LEGO parcel tracking, this guide covers all the essential contact details.
For further assistance, visit LEGO’s homepage or access the dedicated contact page.
Quick Links
With these comprehensive resources, resolving any LEGO-related issue becomes quick and straightforward.
Use LEGO Customer Services UK Contact Details for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel