Marks Electrical Customer Services + Delivery company tracking parcel
For over 35 years, Marks Electrical has been a leading retailer of high-quality appliances and televisions, serving over a million satisfied customers since its inception in 1987. As an independent elite retailer, The company prides itself on competitive prices and exceptional service and making it easy for customers to contact Marks Electrical Customer Services for assistance. The company has been honoured with numerous accolades, including Best Website at the IER Awards, and continues to strive for further success. If you are in need of a new appliance, these are the go to guys as they will deliver to you and also be able to assist in removing old appliances and disposing of them in a safe and sustainable manner.
Below, you will find out information on Marks Electrical Contact details so you can speak to the Marks Electrical Customer Services should an issue arise. We have provided both the Marks Electrical contact number and also the Marks Electrical email address so whether you need help with a delivery or something less trivial such as finding out the Marks Electrical opening hours, we are here to help!
You can check out their SALES AND DISCOUNTS PAGE for their best offers and bargains.
Operational Excellence
Marks Electrical’s business model is deceptively simple, requiring seamless integration and efficiency to ensure consistent success. Key components include:
- Customer-Centric Approach: The customer always comes first.
- Technology-Driven Operations: Investment in cutting-edge technology enhances efficiency.
- Proven Distribution Network: Ensures timely and reliable delivery.
- Scalable Delivery Model: Vertically integrated to meet varying demand.
- Market Insight: Understanding and adapting to changing market trends.
Delivery Services
Marks Electrical offers a range of delivery options to meet customer needs:
- Free Delivery: On orders of £399 or more.
- Standard Delivery Charges: £14.99 for orders less than £399; £4.99 for small items via courier.
- Free TV Delivery: All TV orders are delivered free of charge.
- Next Day Delivery: Available for in-stock items.
Delivery Types
- Standard Delivery: Available for all products, with a choice of dates.
- Installation Services: Offered for most of England and Wales.
- Click & Collect: Customers can pick up items directly from the warehouse.
- Weekend Delivery: Available on Saturday and Sunday.
- Next Day Delivery: Order before 6pm for next day delivery on in-stock items.
The team at Marks Electrical currently use DPD and APC to conduct their deliveries for smaller items – both trusted companies in the logistics world so are great choices for any company to use.
Delivery Guidelines
Preparation and Access
- Availability: Deliveries occur between 7am and 8pm. Someone must be present to accept and inspect the goods.
- Access: Ensure clear access for the delivery team. Delivery is to ground floor properties or flats with lifts (up to 4 steps). Additional steps may incur a redelivery charge.
Security and Timeliness
- Non-Billing Address Deliveries: May involve additional security checks.
- Delivery Timeslots: Notified via SMS the night before delivery. Availability is required all day.
- Failed Delivery Charges: Applicable if no one is available to accept the delivery or if access issues prevent delivery.
Environmental Commitment
In-House Recycling Plant
Marks Electrical is committed to environmental sustainability. The in-house recycling plant has significantly increased recycling efforts, now processing approximately 750 tons of waste per year. Key features include:
- Full Control and Traceability: Ensures waste is managed responsibly.
- Zero Landfill Policy: Waste is diverted from landfills.
- Annual Reporting: Detailed reports on recycling activities.
Recycling Equipment
The recycling plant is equipped with state-of-the-art machinery, including:
- HSM500 Vertical Baler: Used for soft plastics, it is economical and easy to operate.
- CK600 Horizontal Baler: Handles cardboard with 60 tonnes of compression and a long feed-opening.
- CP250 EPS Compactor: Compacts polystyrene with innovative features like a cooling jacket and pre-shredder.
Old Appliance Disposal
Customers can dispose of old appliances in an environmentally friendly manner, complying with the WEEE Directive.
Additional Services
Old Product Collection
For £19.99, Marks Electrical will remove old appliances, provided they are disconnected and ready for collection.
How to contact Marks Electrical Customer Services
If you need assistance in getting in touch with Marks Electrical Customer Services, then you have come to the right place! We have provided the Marks Electrical email address which we would recommend for non essential queries or assistance as you won’t be left waiting on the phone line for answers and their team will be able to look into helping you and get back to you with a response.
We have also provided the Marks Electrical contact number in which you will be able to speak directly to one of their team, customers can contact Marks Electrical using the details below:
- Sales: Call 0116 2 515 515 or email sales@markselectrical.co.uk
- Head Office Address: 4 Boston Road, Leicester, LE4 1AU.
Marks Electrical Opening Hours
If you do want to visit their retail store, Marks Electrical Opening hours are below;
| Day | Operating Hours |
|---|---|
| Monday | 9:00am—5:00pm |
| Tuesday | 9:00am—5:00pm |
| Wednesday | 9:00am—5:00pm |
| Thursday | 9:00am—5:00pm |
| Friday | 9:00am—5:00pm |
| Saturday | 9:00am—5:00pm |
| Sunday | Closed |
Alternatively you can visit their online website or make a purchase via their Ebay store which can be done outside the Marks Electrical opening hours.
Marks Electrical remains committed to delivering high-quality products and exceptional service, continuously striving to meet and exceed customer expectations.
Contact Marks Electrical Customer Services for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel