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Contact Michael Kors

Who are Michael Kors

Michael Kors stands as a globally renowned, award-winning designer, celebrated for his luxury accessories and ready-to-wear collections. Established in 1981, the Michael Kors brand has evolved into a fashion powerhouse, producing a wide range of products under three primary labels:

  1. Michael Kors Collection
  2. MICHAEL Michael Kors
  3. Michael Kors Mens

The company have a very user friendly webpage which is easy to navigate and they have made sure that if customers needs to contact Michael Kors customer services for fast assistance, the team are easily accessible.

Product Range

Michael Kors offers an extensive array of products catering to both men and women, including:

  • Accessories: A diverse selection of bags, wallets, and belts.
  • Footwear: Stylish shoes for all occasions.
  • Watches: Elegant timepieces for every wrist.
  • Jewellery: From statement pieces to everyday wear.
  • Women’s and Men’s Ready-to-Wear: Fashionable apparel for all seasons.
  • Wearable Technology: Smartwatches and tech accessories.
  • Eyewear: Sunglasses and prescription frames.
  • Fragrances: A full line of perfumes and colognes.

Global Presence

Michael Kors operates stores, either directly or through licensing partners, in some of the most prestigious cities around the globe. These include:

  • New York
  • Los Angeles
  • Chicago
  • London
  • Milan
  • Paris
  • Munich
  • Dubai
  • Seoul
  • Tokyo
  • Hong Kong
  • Shanghai
  • Rio de Janeiro

Company Culture

The company prides itself on a commitment to diversity and inclusion, ensuring a supportive and welcoming work environment for all employees. Michael Kors celebrates global events and cultures, reflecting the diversity, experiences, and perspectives of people worldwide.

Designer Philosophy

At the heart of this thriving brand is Michael Kors himself, a designer with a keen sense of glamour and a sharp eye for timeless elegance. Throughout his illustrious career, Kors has garnered numerous accolades within the fashion industry, been honoured for his philanthropic efforts, and earned the admiration of millions. His vision is one of style that is both sophisticated and indulgent, iconic and modern. This dedication has helped him build an enduring luxury lifestyle empire with a far-reaching global influence.

Payment Methods

Accepted Payment Methods

Michael Kors provides various payment options to accommodate different customer preferences but if you do need assistance with payments, please contact Michael Kors team directly. The accepted payment methods for online purchases include:

Authorisation and Charges

  • When placing an order, an authorisation hold for the total amount is placed on the payment method.
  • Charges are only applied when the order ships.
  • For “Collect in Store” orders, a payment authorisation is held until collection.


To ensure the security of online transactions, the checkout process employs Verified by Visa, MasterCard SecureCode, and American Express SafeKey where applicable. We would always recommend PayPal as well who have a fantastic customer services team who can help resolve any issues.

Klarna Payment Options (UK)

Klarna offers flexible payment solutions for UK customers:

  1. Pay Later: Payment is due 30 days from the shipment of the goods.
  2. Pay Over Time: Pay for the purchase in three interest-free instalments over 60 days.

These options are available based on a positive credit assessment.

Klarna Returns

  • Purchases made using Klarna must be returned by post.
  • Klarna purchases cannot be returned in-store.

Shipping & Returns

Shipping Options (UK)

Michael Kors offers up to two shipping methods for online orders within the UK:

Contact Michael Kors

Please note that delivery times are approximate and exclude Saturdays, Sundays, and Bank Holidays.

Tracking Your Order

Customers can track their orders online at any time via the “Track My Order” page. Simply provide the email address and order number, or if you have a parcel barcode which is usually included in the shipping confirmation email, you can track your parcel HERE. Alternatively, you can contact Michael Kors Customer Services team for assistance.

Return Options

Michael Kors offers two primary methods for returning online purchases:

By Mail

  1. Visit the Returns Centre to start the return process – You may need to contact Michael Kors team if there is any issues.
  2. Select the item(s) to be returned and complete the required information.
  3. Securely pack the merchandise, preferably using the original shipping box and materials.
  4. Follow the provided instructions and drop off the return package at any local post office or indicated drop-off location.
  5. The return will be processed within a maximum of 14 days, with a refund issued to the original payment method.

In Store

  1. Initiate the return via the Returns Centre.
  2. Return or exchange items at any Michael Kors store in the UK (excluding outlet, concessions, or travel retail stores).
  3. Present the returns form, Shipping Confirmation, Customer Invoice, or Notice for Customer Collection email as proof of purchase.

Note that in-store exchanges are subject to the availability of inventory in the respective store.

Receiving a Refund

  • Return by Mail: Credit for returned items will be refunded to the original payment method. An email confirming the completion of the return processing will be sent.
  • In-Store Returns: Credit will be refunded to the original payment method. An email confirmation will be provided upon completion of the return process.

For online returns involving a Gift Card, the refunded amount will be credited via a new E-Gift Card.

Klarna & PayPal Returns

Purchases made with Klarna or PayPal must be returned by mail and cannot be returned in-store.

Returning a Gift

Gifts can be returned by mail or in-store, provided they are accompanied by a gift receipt or the original returns form. For gifts returned by mail, refunds can only be processed to the original account. For convenience, it is recommended to return gifts to a Michael Kors Lifestyle store, where associates can assist with exchanges or provide credit via a Michael Kors gift card.

International Shipping

Michael Kors ships to numerous international destinations. For orders to countries outside the UK, visit the relevant Michael Kors site for that country – especially if you need to contact Michael Kors customer services team for any assistance.

Countries Michael Kors Ships To:

  • Australia
  • Austria
  • Azerbaijan
  • Bahrain
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • France
  • Finland
  • Germany
  • Ghana
  • Greece
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Israel
  • Italy
  • Kazakhstan
  • Latvia
  • Lebanon
  • Lithuania
  • Luxembourg
  • Macao
  • Malaysia
  • Malta
  • The Netherlands
  • New Zealand
  • Nigeria
  • Norway
  • Pakistan
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Republic of Ireland
  • Romania
  • Russia
  • Singapore
  • Slovak Republic
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • Ukraine
  • United States
  • Vietnam


  • Currently, Michael Kors does not offer shipping to the British Channel Islands, Isle of Man, and Gibraltar.
  • Orders cannot be shipped to multiple addresses. Separate orders must be placed for each shipping address.
  • BFPO addresses, PO Boxes, freight forwarders, and consolidation warehouses are not eligible for shipping.
  • If unsure on any restrictions, please contact Michael Kors team for assistance and information.

Customs and VAT

  • Prices on the site include VAT at the applicable UK rate.
  • No customs charges are payable for orders within the UK.

Customer Service

How To Contact Michael Kors

Customers can contact Michael Kors customer service through the following methods:

  • Chat: Available from 8am – 5pm GMT, Monday to Friday. Chat Now
  • Call: Available from 8am – 5pm GMT, Monday to Friday. Call 0800 358 0598.
  • Write: Fill out the online form to receive a response within 72 hours. Write to Us

Order Cancellations

Orders may be cancelled if an item is out of stock or if there is a suspicion of fraud. Customers will be notified as soon as possible in such cases. Efforts are made to display products accurately on the site; however, due to technical specifications and display settings of electronic devices, slight discrepancies may occur. If an order is cancelled, the contract will be terminated, and any charges will be refunded.

Item Availability and Out of Stock

  • Items that are no longer available will not appear on the site or will be marked as “Out of Stock” on the product detail page.
  • If an item appears to be available but is actually out of stock at the time of order placement, customers will be notified promptly. The unavailable item will be cancelled, and no charges will be applied for that item.

For more information on payments, shipping, and returns, please visit the pages linked below which will also help you contact Michael Kors for any assistance:

Contact Michael Kors

Contact Michael Kors for missing parcels

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