Oakland Gardens Contact + Delivery company tracking parcel
Use the Oakland Gardens Contact details for missing parcels
Oakland Gardens is a trusted UK-based family business with a focus on high-quality horticultural products. Since 2007, Oakland Gardens has been providing items like plant pots, tree supports, polytunnels, and more to customers across the UK. For those looking to reach out to Oakland Gardens, this guide provides complete details on various contact methods, delivery policies, and customer service avenues. Whether you need assistance with an order, require product information, or seek to address a delivery concern, these contact resources will help you connect with Oakland Gardens effectively.
Oakland Gardens Contact Options
For customers wishing to reach Oakland Gardens, multiple contact methods are available, including email, phone, and an online contact form. Here is a detailed breakdown of each option to ensure that you get the help you need efficiently.
1. Oakland Gardens Email
- Email Address: info@oaklandgardens.co.uk
- Email remains one of the most reliable ways to communicate with Oakland Gardens. Customers can send inquiries regarding products, delivery, and general service. The customer service team aims to respond within two hours during business hours.
Email Contact Tips:
- Include relevant details such as your order number, item description, and any supporting information to streamline the resolution process.
- Office Hours: Monday to Friday, 8:30 AM to 4:30 PM
2. Oakland Gardens Phone Number
- Phone Number: 0800 448 0867
- For more immediate assistance, contacting Oakland Gardens by phone is an excellent option. The dedicated phone line provides direct support, allowing customers to clarify any questions about products or delivery processes.
What Can Be Addressed by Phone:
- Order inquiries
- Product availability
- Return requests
- Urgent delivery concerns
Oakland Gardens Delivery Policy
Oakland Gardens is known for a prompt delivery service, with most items dispatched within 48 hours of ordering. Here’s what you need to know about the delivery options available:
1. Delivery Timeframes
- Oakland Gardens strives to dispatch all orders within two business days. While this timeline applies to most UK addresses, there are a few exceptions:
- Channel Islands: Currently, Oakland Gardens does not ship to the Channel Islands due to courier limitations. Orders placed for these regions will be cancelled and refunded automatically.
- International Deliveries: Unfortunately, Oakland Gardens does not offer international shipping at this time.
2. Insurance and Claims
- Every order includes postal insurance at no extra charge, offering peace of mind in the event of damaged or missing items. If an item arrives damaged:
- Email info@oaklandgardens.co.uk within 14 days of receipt.
- Retain all packaging materials, as photographic evidence may be required for claim processing.
Oakland Gardens Address for Direct Correspondence
Oakland Gardens operates from Norfolk, England, and customers are welcome to reach out via their official mailing address:
- Oakland Gardens
- Kings Lynn
- Norfolk, United Kingdom
While Oakland Gardens does not maintain a physical retail space for walk-ins, this address can be used for returns and other mailing purposes. Ensure you follow their guidelines for returns, including prior contact with their team, to confirm eligibility.
Frequently Asked Questions (FAQs) for Oakland Gardens Contact
For those needing quick answers, here is a roundup of frequently asked questions regarding Oakland Gardens contact and service details.
- What is the best way to reach Oakland Gardens?
- The recommended method is through the email address info@oaklandgardens.co.uk, as responses are usually within two hours during business hours.
- How can I address a damaged product received from Oakland Gardens?
- Take photos of the damaged product and send an email to their support team within 14 days. Include your order details for faster processing.
- What are the delivery restrictions at Oakland Gardens?
- At present, Oakland Gardens does not ship to the Channel Islands or outside the UK.
- How long does it take to receive an order from Oakland Gardens?
- Orders are typically dispatched within 48 hours and are delivered based on your location within the UK.
Why Choose Oakland Gardens?
Oakland Gardens has gained a solid reputation for quality and service, as evidenced by a high rating on Trustpilot. With over 795,000 products sold and a 100% positive rating on eBay, the company’s commitment to customer satisfaction is clear. Customers who order from Oakland Gardens can expect:
- Quality assurance on all products
- Responsive customer service
- A family-run ethos with personalised care
Oakland Gardens Online Contact Resources
If the direct contact methods listed above aren’t enough, Oakland Gardens also offers a contact form on their website. Simply visit the Contact Us page, fill out the form with your inquiry, and expect a prompt response.
Advantages of Using the Online Contact Form:
- Convenient and accessible at any time
- Option to attach files or photos, aiding in faster claim processing
- Immediate acknowledgment that your inquiry has been received
Tips for Contacting Oakland Gardens Effectively
To ensure you get a swift and accurate response from Oakland Gardens, consider the following:
- Be Clear and Concise: When describing an issue or asking a question, be specific. Include all relevant details, such as product codes, delivery dates, and any other information that might assist the team in resolving your query.
- Attach Evidence: If contacting Oakland Gardens regarding damaged items, remember to attach photographic evidence along with your email. This helps the team verify the issue and speeds up the claims process.
- Check Website for Updates: Sometimes, contact details or policies may change. Checking the homepage for the latest contact and delivery information can help you stay informed and avoid unnecessary delays.
Summary of Oakland Gardens Contact Information
For a quick reference, here are the essential contact details and policies associated with Oakland Gardens:
- Email: info@oaklandgardens.co.uk
- Phone Number: 0800 448 0867
- Address: Kings Lynn, Norfolk, United Kingdom
- Delivery Policy: Dispatch within 48 hours, UK-only shipping
- Insurance: All orders are insured at no additional cost
For customers in the UK, Oakland Gardens provides reliable contact options through email, phone, and an online contact form. Their delivery service and customer support are geared toward creating a hassle-free experience, whether you’re ordering plant supports or seeking guidance on a product. With a strong reputation for quality and service, Oakland Gardens remains a popular choice for horticultural needs across the country.
Should you require further assistance, reach out via any of the listed contact methods, and enjoy the peace of mind that comes with Oakland Gardens’ excellent customer service.
For any Oakland Gardens delivery issues such as damaged or missing parcels, use the Oakland Gardens contact details, or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel