Rubbersole Contact Details + Delivery company tracking parcel
Use the Rubbersole Contact Details for missing parcels
When it comes to online footwear shopping, Rubbersole stands out as a prominent retailer in the UK. Specialising in popular brands such as Crocs sandals, Converse trainers, Dr Martens boots, and Birkenstock clogs, Rubbersole has carved a niche in providing trendy footwear options for various preferences. Whether there’s a need to inquire about an order, delivery service, or return process, accessing Rubbersole contact details is essential for fast and efficient customer support. This guide covers comprehensive information on Rubbersole customer service email, Rubbersole customer service, and Rubbersole delivery options.
Rubbersole Contact Details – Key Information
Contacting Rubbersole is straightforward, with multiple methods to address any concerns related to orders, returns, or delivery tracking. Here are the primary Rubbersole contact details:
- Customer Service Phone Number: 02080 683178 (Monday to Friday, 8 am to 4 pm, GMT/local call rates apply)
- Rubbersole Customer Service Email: customerservices@rubbersole.co.uk
- Alternative Email Contact: adriana@rubbersole.co.uk
- Website Homepage: www.rubbersole.co.uk
- Customer Service Page: Rubbersole Contact Page
For all customer-related issues, Rubbersole ensures timely responses to both emails and phone queries during operating hours.
How to Reach Rubbersole Customer Service
Rubbersole provides reliable customer service through its dedicated phone line and email support. Customers can choose their preferred method based on urgency:
- Rubbersole Customer Service Email:
For general inquiries or non-urgent matters, contacting Rubbersole customer service email is the most efficient method. Customers can email customerservices@rubbersole.co.uk or adriana@rubbersole.co.uk with their order details, concerns, or return queries. - Customer Service Phone Line:
Those requiring immediate support can call Rubbersole’s customer service number at 02080 683178. The phone lines are available Monday to Friday, from 8 am to 4 pm. - Contact Page and Online Form:
Customers can also visit the Rubbersole Contact Page for further information or fill out the provided online contact form to submit queries directly.
Rubbersole Delivery – Options and Timelines
Rubbersole offers flexible delivery options tailored to meet customer needs across the UK. Delivery times and costs depend on the warehouse location (UK or France) and the service selected. Here is an overview of Rubbersole delivery services:
Products Shipped from the French Warehouse
- Evri Standard Delivery:
- Mainland UK: 3-6 working days
- Northern Ireland: 4-6 working days
- Cost: £4.98
Products Shipped from the UK Warehouse
- Evri Standard Delivery:
- Mainland UK: 2-4 working days
- Northern Ireland: 3-5 working days
- Cost: Orders over £30: Free | Orders under £30: £2.50
- Evri Express Delivery:
- Delivery Time: 1-2 working days (for orders placed before 12 pm)
- Cost: Orders over £30: £3.98 | Orders under £30: £4.98
Key Points to Note:
- Deliveries are available between 7:00 am and 9:00 pm.
- A signature may be required upon delivery.
- Orders cannot be shipped to BFPO addresses, PO Box addresses, Channel Islands, or the Isle of Man.
Tracking Your Rubbersole Delivery
Once an order is dispatched, customers receive a tracking number via email. This tracking number can be entered into the EveryParcel Tracker to view real-time delivery updates.
Steps to Track Delivery:
- Visit the Evri Parcel Tracker website.
- Enter the tracking number received via email.
- Monitor the progress and expected delivery date.
If a delivery is delayed, Rubbersole advises waiting up to 5 days beyond the estimated delivery date before contacting customer service. Customers can then reach out to Rubbersole with their order number for further assistance.
Rubbersole Returns Policy
Rubbersole offers a convenient and customer-friendly returns policy. Customers can return items for a refund or exchange within 30 days of receiving the original order.
How to Return an Item:
- Log into Customer Account:
Sign into the Rubbersole account and navigate to the “My Returns” section to submit a return request. - Receive a Return Label:
An email will be sent with a link to print out a shipping label. - Drop off at Collect+:
Take the parcel to the nearest Collect+ drop-off location.
Important Notes for Returns:
- Items must be unworn and in original condition, including packaging such as shoe boxes.
- Proof of postage is recommended.
- Refunds are processed within 1-2 working days of receiving the returned parcel.
- Refunds typically take 3-5 working days to appear in the original payment method.
FAQs: Rubbersole Customer Service
1. Can Rubbersole Deliver to an Alternative Address?
Yes. During the checkout process, customers can enter an alternative delivery address, such as a workplace. Ensure the company name and recipient’s contact name are included.
2. How Do I Contact Rubbersole About a Missing Order?
If an order has not arrived within the estimated timeframe, customers are advised to:
- Use the tracking number to check the delivery status.
- Wait up to 5 additional days in case of delays.
- Contact Rubbersole customer service with the order number if the parcel is still missing.
3. What Happens If My Item Is Out of Stock?
In cases where the requested size or product is unavailable, Rubbersole will issue a refund instead of a replacement. Customers can then place a new order for an alternative product.
4. Are Returns Free?
Yes, returns are free of charge when processed through the designated returns process and using Collect+ drop-off locations.
Why Choose Rubbersole?
Rubbersole prides itself on offering exceptional customer service and a seamless shopping experience for footwear enthusiasts across the UK. Key benefits include:
- Free Returns: Hassle-free returns within 30 days.
- Flexible Delivery Options: Evri Standard and Express services.
- Easy Tracking: Up-to-date delivery tracking via the Evri Parcel Tracker.
- Responsive Customer Service: Assistance via phone, email, and online forms.
For any issues or inquiries regarding Rubbersole delivery, returns, or general concerns, accessing Rubbersole contact details ensures quick and efficient support.
Contact Rubbersole for Full Support
Whether seeking answers about a delayed delivery, processing a return, or making an inquiry about the latest footwear collections, Rubbersole’s dedicated customer service team is always ready to assist. Use the Rubbersole contact details provided below:
- Customer Service Phone: 02080 683178 (Mon-Fri: 8 am-4 pm)
- Rubbersole Customer Service Email: customerservices@rubbersole.co.uk
- Contact Page: Rubbersole Contact Page
- Return Request Link: Return a Parcel
With trusted services and a customer-first approach, Rubbersole remains a reliable destination for footwear shopping in the UK. For full support and updates, visit the Rubbersole homepage.
Use the Rubbersole customer service Contact details for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel