The Ruff and Tumble Dog Company Contact + Delivery company tracking parcel
Contact The Ruff and Tumble Dog Company for missing parcels
When it comes to keeping pets clean and dry, especially after a muddy adventure, The Ruff and Tumble Dog Company offers practical, high-quality products designed specifically for dogs. Known for its distinctive dog Drying Coats and an ever-expanding product line, the brand has garnered attention among dog owners worldwide. This guide provides all the essential information on how to contact The Ruff and Tumble Dog Company, details on delivery, and their customer support services.
The Ruff and Tumble Dog Company Contact Information
For those interested in learning more about The Ruff and Tumble Dog Company, or for customers requiring assistance, contacting the team directly is easy. Here are the main contact methods:
- Phone: To discuss orders, products, or to resolve any issues, The Ruff and Tumble Dog Company customer service team can be reached on 03332 079960. Customer support is available Monday to Friday, 9 am to 5 pm.
- Email: For those preferring email, The Ruff and Tumble Dog Company can be reached at info@ruffandtumbledogcoats.com. For specific questions about products, orders, or delivery, using email can often be a convenient choice.
- Social Media: For quick inquiries or to view product updates, The Ruff and Tumble Dog Company is active on social media, including Facebook and Instagram. Simply message the team for a response within regular working hours.
The Ruff and Tumble Dog Company Delivery Information
Understanding delivery options and timelines is essential when ordering from The Ruff and Tumble Dog Company. The company provides various delivery options based on customer location, urgency, and budget.
UK Delivery Options
For customers in the UK, The Ruff and Tumble Dog Company provides two main options:
- Standard Delivery: Standard delivery is available for those willing to wait between 2 to 4 working days, which is ideal for non-urgent orders.
- Next Day Delivery: For those needing items sooner, a Next Day Delivery service is available, handled by DPD. This service ensures that orders placed before a cut-off time will arrive the following working day. This option is perfect for urgent orders or gifts.
International Delivery
The Ruff and Tumble Dog Company also caters to international customers, shipping to various countries. However, delivery timelines for international orders can vary significantly. DPD generally handles international shipping, and customers are advised to allow up to 14 days for delivery to avoid disappointment.
Note: Customs and import duties may apply for international orders, so checking local regulations is recommended to avoid unexpected fees.
Ruff and Tumble Opening Times and Customer Support
The Ruff and Tumble Dog Company’s customer support team operates during standard business hours to assist with all inquiries. Here’s a quick overview:
- Phone Support Hours: Monday – Friday, 9 am – 5 pm
- Ruff And Tumble Email Support: Queries sent via email are typically answered within 1-2 business days.
- Social Media Hours: While response times can vary, messages sent during business hours generally receive quicker replies.
If you have questions about product features, sizes, delivery, or specific orders, contacting customer support during these hours is advised.
Why Choose The Ruff and Tumble Dog Company?
The Ruff and Tumble Dog Company specialises in dog Drying Coats made from high-quality, breathable cotton towelling, offering comfort and effectiveness. Below are some key features that distinguish their products:
- Dual-layer drying technology: Utilising two layers of towelling fabric, the coats wick away moisture, ensuring that dogs dry off quickly without remaining damp.
- Thoughtful design elements: Each Drying Coat features a wide belly flap, an adjustable neck collar, and a fitted design, making them easy to put on and secure.
- Variety of sizes: The Ruff and Tumble Dog Company offers a range of sizes, including coats for short-legged and long-bodied breeds, ensuring a suitable fit for nearly any dog.
How to Contact The Ruff and Tumble Dog Company About Sizing
One of the most common inquiries at The Ruff and Tumble Dog Company involves selecting the right size. The company provides resources such as a sizing guide and calculator on their website to help customers determine the best fit based on weight and topline measurement.
For more specific sizing questions, customers can contact The Ruff and Tumble Dog Company directly:
- Sizing Advice Phone Support: 03332 079960 (Monday – Friday, 9 am – 5 pm)
- Sizing Guide and Calculator: Available on their website for easy, self-service sizing assistance.
Helpful Sizing Tips
- If a dog falls between sizes, The Ruff and Tumble Dog Company generally recommends selecting the larger size for greater coverage.
- Short-legged breeds, like Dachshunds and Bassets, can find specially designed sizes that prevent tripping.
- For growing puppies, Drying Mitts are recommended initially until the puppy reaches the approximate weight range of its adult size.
The Ruff and Tumble Dog Company Contact for Returns and Exchanges
In the case that a product does not meet customer expectations or requires an exchange, The Ruff and Tumble Dog Company has a flexible returns policy. Here’s what you need to know:
- Returns Policy: Items must be returned unused and unwashed within 60 days of purchase.
- Exchange Policy: Exchanges for incorrect sizes or other issues are permitted, provided items are returned in their original condition.
- Gift Options: The company offers gift vouchers as an alternative for those uncertain about size, allowing recipients to choose the most suitable product themselves.
Customers wishing to initiate a return or exchange should contact customer support either by phone or email to receive instructions and ensure a smooth process.
Key Points on Ruff and Tumble Returns
- All returns should be clean and unused to qualify for a refund or exchange.
- Gift vouchers provide a convenient alternative for purchasing items as gifts.
Additional Products Offered by The Ruff and Tumble Dog Company
In addition to their renowned Drying Coats, The Ruff and Tumble Dog Company has expanded its product range, now offering:
- Drying Mitts: An excellent choice for puppies or specific drying needs.
- Leads and Collars: Durable and stylish, made to complement their dog coats.
- Dog Beds: Available in various sizes, crafted with cotton canvas for comfort and longevity.
- Sofa Throws and Bed Covers: Ideal for pet owners looking to protect furniture from mud, moisture, and fur.
FAQs – Common Questions for The Ruff and Tumble Dog Company Contact
To provide quick answers, here are responses to a few common questions about contacting and working with The Ruff and Tumble Dog Company.
- What size should I order for my dog? The Ruff and Tumble Dog Company offers a detailed sizing chart and calculator on their website, and customers can also contact the team by phone for additional guidance.
- How do I return an item? Customers can initiate returns by contacting customer support. Items should be unused and unwashed to qualify for a refund or exchange.
- Are there options for short-legged dogs? Yes, the company offers a special range of sizes for breeds like Dachshunds and Bassets to ensure a comfortable fit.
- Can I try the Drying Coat on my dog? Yes, as long as the dog is clean and dry to keep the product in returnable condition if it doesn’t fit.
The Ruff and Tumble Dog Company Delivery and Social Responsibility
Committed to delivering quality products and maintaining environmentally conscious practices, The Ruff and Tumble Dog Company makes significant efforts to source materials responsibly. Their products are made with cotton towelling sourced from Turkey, ensuring comfort and breathability. Additionally, the company has taken steps to improve sustainable practices, such as reducing plastic in packaging.
For UK orders over £75, standard delivery is free, making it easy to access these high-quality products with minimal delivery costs. Customers can also stay updated on the latest product releases, sales, and promotions via The Ruff and Tumble Dog Company’s social media channels or website.
For those seeking durable, effective, and stylish dog products, The Ruff and Tumble Dog Company offers a range of options crafted with both practicality and comfort in mind. From tailored Drying Coats to drying mitts and bed covers, they cater to the needs of dog owners who prioritise quality and ease of use.
In summary, contacting The Ruff and Tumble Dog Company is simple and convenient. With multiple options, including phone, email, and social media, they are readily available to help with sizing, delivery inquiries, or specific product questions. For more information or to explore their full product line, visit the official Ruff and Tumble Dog Company website.
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