Toolstation Delivery company tracking parcel
Contact Toolstation by phone for missing parcels
Toolstation, a prominent British retailer, has firmly established itself as a trusted destination for both professional tradespeople and DIY enthusiasts. Founded in 2003, Toolstation has quickly emerged as a leading provider of tools, construction supplies, and home improvement essentials. With over 500 stores across the United Kingdom and an extensive online presence, the company offers convenience, accessibility, and a vast product range.
This comprehensive guide provides detailed information on Toolstation contact details, including how to reach customer service, the available support channels, and delivery information.
How Do I Contact Toolstation?
Toolstation Contact Details
Toolstation offers several ways for customers to get in touch. Whether you have a query about an order, need product advice, or require assistance with deliveries, contacting Toolstation is straightforward.
- Toolstation Support Number: 0330 333 3303
- Toolstation Contact Number for General Enquiries: 0330 333 3303
- Email: Use the contact form available on the Toolstation Contact Page.
Customers can also visit the nearest Toolstation store for in-person assistance. Use the store locator feature on the homepage to find the closest branch.
Additional Contact Methods
For those who prefer online communication, Toolstation provides a convenient live chat feature on its website. This real-time support option allows customers to get immediate help with queries ranging from order tracking to product recommendations.
Social media is another way to reach Toolstation. The company maintains active profiles on platforms like Twitter and Facebook, where customers can ask questions and receive updates about promotions and new products.
Contact Toolstation by Phone
For immediate assistance, customers are encouraged to contact Toolstation by phone. The support team is available to answer queries related to orders, products, and services.
- Toolstation Support Number: 0330 333 3303
- Operating Hours: Monday to Friday: 7am – 8pm, Saturday: 7am – 7pm, Sunday: 9am – 5pm
When calling Toolstation, it is advisable to have your order number and any relevant details ready to expedite the process.
Toolstation Delivery Options
Toolstation offers a range of delivery options designed to cater to different customer needs. Whether you need next-day delivery or weekend delivery, Toolstation has flexible solutions.
Next Business Day Delivery
- Delivery Fee: £5 for orders under £25; free for orders over £25
- Order By: 9pm Monday-Thursday, 5pm Sunday
- Delivery Time: Before 6pm Monday-Friday
Pre-12 Next Business Day Delivery
- Delivery Fee: £10 for all pre-12 orders
- Order By: 9pm Monday-Thursday, 5pm Sunday
- Delivery Time: Before 12pm Monday-Friday
Weekend Delivery
- Delivery Fee:
- £10 for orders under £25
- £5 for orders between £25 and £75
- Free for orders over £75
- Order By:
- 6pm Friday for Saturday deliveries
- 4pm Saturday for Sunday deliveries
- Delivery Time: Before 6pm Saturday-Sunday
Customers can check the latest deals and discounts on the Toolstation Deals Page.
Standard Delivery vs Specialised Delivery Services
Toolstation’s standard delivery service covers most tools, hardware, and smaller supplies. However, for larger or bulkier items, specialised delivery services may be required. These services include tail-lift delivery for pallets and crane-assisted delivery for heavier construction materials.
Specialised deliveries often require longer lead times, and customers will be informed about specific delivery arrangements during the checkout process.
Click & Collect Service
For those who prefer to pick up their orders, Toolstation offers a speedy Click & Collect service. Orders placed during store opening hours are typically ready for collection within five minutes.
How to Use Click & Collect:
- Place your order online via the Toolstation Homepage.
- Select the Click & Collect option at checkout.
- Visit the selected store to collect your order.
This service is ideal for customers who need their tools and supplies urgently.
Benefits of Click & Collect
- Convenience: Pick up your order at a time that suits you.
- Speed: Orders are usually ready within minutes.
- Cost-effective: No delivery fees are charged for Click & Collect orders.
Frequently Asked Questions (FAQs)
Where Can My Order Be Delivered?
Toolstation delivers to any UK address, including your billing address or an alternative. However, deliveries to the Republic of Ireland, BFPO, and the Channel Islands are currently unavailable.
How Much is Delivery?
- Next Business Day Delivery: Free for orders over £25; £5 for orders under £25
- Pre-12 Delivery: £10 for all orders
- Weekend Delivery:
- Free for orders over £75
- £5 for orders between £25 and £75
- £10 for orders under £25
For remote areas, next-day delivery may not be available, and delivery times can take an additional 1-2 days. If there is any delays, please use the Toolstation contact details to let them know so their team can assist fully.
Can I Track My Order?
Yes, once your order is dispatched, you will receive an email containing the courier details and tracking number. Use the following links to track your order:
For further delivery enquiries, use the Toolstation contact details on the Toolstation Contact Page.
What Happens if I’m Not In When You Deliver?
If no one is available to sign for the delivery, the carrier may:
- Leave a card or notify you via email
- Attempt redelivery the following day
- Deliver the parcel to a nearby Post Office or depot
Customers can contact the carrier directly to arrange redelivery or collection but if you see that the tracking is showing as your parcel is being returned to sender, use the Toolstation Support Number to speak to their team.
Can I Change My Delivery Address?
If the order has already been placed, the delivery address cannot be changed. However, customers can contact the carrier to update address details or safe space instructions. Additional charges may apply.
Toolstation’s Commitment to Quality and Sustainability
Toolstation is dedicated to providing high-quality products and maintaining stringent quality control measures. By partnering with reputable brands and suppliers, the company ensures that customers receive reliable and durable tools and materials.
In addition to quality, Toolstation prioritises sustainability by implementing eco-friendly business practices. The company actively engages in reducing its environmental impact and contributing positively to the communities it serves.
Environmental Initiatives
Toolstation has adopted several initiatives aimed at minimising waste and promoting recycling. These include reducing plastic packaging, increasing the use of recyclable materials, and offering customers the option to recycle batteries and electrical products in-store.
The company also collaborates with suppliers to develop products that meet sustainability standards without compromising on performance or durability.
Toolstation Offers and Discounts
Toolstation frequently introduces special promotions, discounts, and clearance sales to provide customers with cost-effective solutions. Check out the latest offers on the Clearance Page and the Deals Page.
Toolstation’s Delivery Partners
To ensure reliable and efficient delivery, Toolstation collaborates with leading carriers, including:
Items delivered directly from suppliers may use the supplier’s chosen carrier. Customers will be informed of the delivery details via email or phone.
Toolstation remains a trusted name in the construction and DIY retail sector, offering a diverse range of high-quality products, competitive pricing, and excellent customer service. Whether you need immediate assistance, want to track your order, or are looking for the latest deals, Toolstation provides comprehensive support through multiple contact channels.
For more information on Toolstation contact details and services, visit the Toolstation Contact Page or explore their homepage for a wide range of tools and supplies.
By combining exceptional service with an extensive product range, Toolstation continues to set the standard in the industry, ensuring that tradespeople and DIY enthusiasts alike have access to everything they need for their projects.
Use the Toolstation contact details for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel