Track Studio Order and Studio Delivery Courier company info.
Studio contact number for orders that have gone missing.
Studio Retail is a popular UK-based online shopping platform offering a wide range of products including homeware, fashion, gifts, and electronics. Known for its flexible payment options, budget-friendly ranges, and extensive catalogue, Studio has become a go-to destination for customers across the UK. If you’ve recently placed an order or are looking to understand more about how to track Studio order queries, delivery options, or how to contact the support team, this comprehensive guide provides all the essential information.
From how to track my Studio order to understanding which courier handles your parcel, this article covers everything – including direct contact links and answers to frequently asked questions to help resolve common delivery issues.
Studio Order and Contact Details – Everything You Need to Know
Placing an order with Studio is a straightforward process, but it’s essential to know how to monitor your purchases, make contact if needed, and understand delivery processes. This guide covers all the Studio order and contact details you’ll need.
How to Track Studio Order – Step-by-Step Process
Once an order has been placed, keeping tabs on its delivery status is crucial. Customers often ask, “Can I track my order?” – and the answer is yes. Studio provides several options to track Studio order progress:
- Order Confirmation: After purchasing, you will receive an email confirming the order, its details, and your chosen delivery method.
- Tracking Email: When the order is dispatched, you’ll receive another email containing a tracking link.
- My Account: Visit the “Order History” section in your account to track my Studio order using the “Track Your Order” button.
- Evri App: Studio’s main delivery courier, Evri, also allows you to manage delivery preferences, track your parcel, and set safe places for delivery. Download the Evri app
If your Evri tracking status shows “we’re expecting it”, it means Studio or one of its suppliers has alerted Evri about the incoming parcel. However, if this status does not progress for a few days, refer to your expected delivery times or reach out to Customer Services.
Studio Contact Number for Orders and Customer Support
If you encounter issues such as a delayed parcel, missing delivery, or tracking errors, it’s advisable to contact Studio’s customer support.
How to Get in Touch:
- Customer Contact Page: Studio Contact Page
- Studio Contact Number for Orders: While a specific number isn’t prominently listed on the main site, the contact page provides multiple avenues such as email forms and live chat for assistance.
Always quote your order number, delivery address, and other relevant details to speed up the support process.
Studio Delivery Courier and Options
Studio works with a variety of delivery providers, but the main Studio delivery courier is Evri. In certain cases, particularly with oversized items or premium services, alternative couriers like DPD or a two-man specialist team may be used.
Delivery options and prices may vary depending on your product and location, and are shown during the checkout process. Here is a breakdown of current delivery options:
| Delivery Option | Order By | Delivery Time | Cost (£GBP) |
|---|---|---|---|
| Standard Delivery | 23:59 | 3 to 14 Days | £4.99 |
| Express Delivery | 21:00 | 48 Hours | £7.99 |
| Next Day Delivery | 21:00 | Next Day | £9.99 |
| Next Day by DPD | 21:00 | Next Day | £11.99 |
| Oversized (Light & Large – Evri) | 23:59 | 3 to 7 Days | £9.99 |
| Special Delivery | 23:59 | 5 to 7 Days | £19.99 |
| Oversized Standard | 23:59 | 3 to 14 Working Days | £19.99 |
| 2 Man Delivery | 23:59 | 3 to 14 Working Days | £49.99 |
Note: Public and bank holidays are not included. Delivery charges are not refundable once the order is confirmed, and combining shipping for multiple orders isn’t available.
Delivery Preferences with Evri
To optimise your delivery experience, Studio recommends using the Evri app to:
- Set your preferred safe place.
- Add delivery instructions or visual guides for the driver.
- Track your parcels in real-time.
Why Isn’t My Order Showing in My Account?
If your order was placed before 22nd January 2024, it will not appear in the upgraded “My Account” section due to a platform change. Updates for these orders will be sent via email, including tracking details and delivery progress.
For orders after this date, all information will appear in “Order History.”
Can I Deliver to a Different Address?
Studio allows deliveries to UK residential and business addresses, provided they are accessible. The address must be entered correctly during checkout as it cannot be changed afterwards.
If you are a new Studio Pay customer, your first few deliveries must go to your billing address for security reasons.
Issues with Delivery – FAQs
Why is My Parcel Late?
Your parcel may be delayed due to:
- Busy shopping periods
- Maintenance on Studio systems
- Poor weather conditions
Regular email updates will keep you informed, but if the parcel exceeds expected delivery times, contact Studio.
My Evri Tracking Says “We’re Expecting It”
This means the order is known to the courier, but not yet picked up. It’s normal for this status to appear temporarily. If unchanged after several days, compare it with your estimated delivery date or reach out for assistance.
Returning an Item – What You Should Know
Studio offers a 28-day return window for most products. Here are the basic return conditions:
- Customers cover return postage, starting from £4.99.
- Refunds may take up to 14 days from the return date.
- Refunds are issued to the original payment method or via eVoucher for items bought with gift cards.
To initiate a return or track one, use the returns portal provided in your account or email.
Note: Items from Brand Partners may require different return procedures. Instructions are available via email or through the help pages.
Missing, Lost or Damaged Parcels
What if My Parcel is Delivered but Missing?
If tracking shows the parcel as delivered, it may have been:
- Left in a safe place
- Delivered to a neighbour
Check your tracking information, images, and surroundings before contacting support. If unresolved, contact Studio Customer Services.
What if My Order is Returned to Sender?
If the delivery team cannot complete the delivery after three attempts or encounters an issue (like inaccessible property or damage in transit), the item is returned and refunded. You’ll need to place a new order if the item is still required.
Overseas Delivery
Studio currently only delivers within the UK, including Northern Ireland. Unfortunately, delivery to British Forces Post Office (BFPO) addresses is no longer available.
Order Confirmation and Emails
Once an order is placed:
- You’ll receive a confirmation email with your items and costs.
- You’ll be emailed again when the order is dispatched, including a tracking link.
If emails are not arriving, check your spam folder and mark Studio as a safe sender. Email address corrections cannot be made after the order is placed.
Studio Orders – FAQ Section
Can I Track My Studio Order?
Yes. Use the tracking link in your email or check your order history online. Track here
What is the Studio Contact Number for Orders?
Customers should use the Studio Contact Page to access the most current contact methods, including phone and chat.
Which Courier Does Studio Use?
Studio mainly uses Evri but may partner with DPD or specialist couriers for large or premium items.
What If I Entered the Wrong Email?
Unfortunately, changes to the email address post-checkout are not possible. Create a new account using the correct address if needed.
What Happens If I’m Not Home?
Evri will attempt delivery and may leave parcels in a designated safe place. Use the app to customise delivery instructions.
Managing a Studio order is straightforward when you understand how to track, manage, and resolve potential issues. Whether you’re asking, “Can I track my order?” or seeking the best way to contact support, this guide provides everything you need.
Looking for something to gift? Browse the latest Studio gift selections here.
To place a new order or check updates on an existing one, visit the Studio Homepage today.
Use the Studio contact number for orders that have gone missing or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel