Hellenic Post (ELTA) is a prominent postal organisation in Greece, offering an extensive range of services to citizens, businesses, and international customers. Established in 1828, the company has evolved over nearly two centuries, becoming a key player in Greece’s postal industry. This guide covers essential information about this company, including its history, services, tracking options, and customer service details.
History and Evolution of Hellenic Post (ELTA)
The foundation of Hellenic Post dates back to the early 19th century, in 1828, coinciding with the formation of the modern Greek state. It was created under the leadership of Ioannis Kapodistrias, the first Governor of Greece, by presidential decree. Over time, the company has grown in scope and size, consistently adapting to technological advancements and societal changes.
Since 1996, Hellenic Post has operated as a public limited company under the name ELTA SA. It has cemented itself as the leader of the Greek postal market and holds the official designation of a universal service provider. Under Greek law (“Postal Services, Electronic Communications and Other Provisions”), the company is required to provide universal postal services until at least 31 December 2028. This guarantees that individuals and businesses across Greece, regardless of their location, have access to high-quality postal services at affordable rates.
Hellenic Post’s Extensive Network
Retail Network and Access Points
This delivery service operates the largest retail postal network in Greece, with over 1,500 access points spread across the country. Whether you are searching for a “Hellenic Post near me” or seeking the nearest branch, the extensive coverage ensures that postal services are always within reach. From urban centres to rural villages, this postal service guarantees reliable delivery of letters and parcels.
Find the nearest Hellenic Post office using their online tool here.
Universal Postal Services
As the universal postal service provider in Greece, Hellenic Post is committed to delivering services to all regions, including remote and isolated areas. Their universal service obligation ensures that the cost and quality of services remain consistent, whether customers are sending or receiving packages from metropolitan Athens or an island in the Aegean Sea. The company’s mission is to serve the needs of Greek citizens, businesses, and international clients by offering affordable and reliable postal services.
Services Provided by Hellenic Post
Domestic and International Parcel Delivery
Hellenic Post offers a wide range of services to cater to both domestic and international postal needs. Whether you need to send a letter across town or a package to another country, Hellenic Post has a solution tailored to your requirements. The company has consistently met the quality standards set by the Greek Postal Regulator (EETT) and the International Post Corporation for both domestic and international deliveries.
Their international services allow customers to send parcels and letters to virtually any destination in the world. The postal service also works closely with global partners to ensure the safe and timely delivery of packages, regardless of the destination.
Online Parcel Tracking
One of the major innovations introduced by this postal brand is the online parcel tracking system. This service allows customers to easily track the progress of their shipments, ensuring peace of mind and transparency throughout the delivery process. By using the tracking system, individuals can monitor the status of their letters and packages in real-time, from the moment they are posted to the point of delivery.
Track your Greece Post shipments via the online tracking tool. This system is highly versatile, enabling the tracking of packages not only within Greece but also from international shipping hubs such as China, Hong Kong, Singapore, and Malaysia. Although if you are unsure where your parcel is coming from, you can always check out our tracker here which will monitor your parcel no matter what courier company it is with.
Additional Postal Services
In addition to standard postal deliveries, Hellenic Post offers a range of supplementary services designed to meet the diverse needs of its customers. Some of these include:
- Registered Mail: Secure delivery with proof of mailing and receipt.
- Express Mail Service (EMS): Faster delivery for time-sensitive packages.
- Philatelic Services: For collectors and enthusiasts, the company offers unique stamps and related products.
By constantly introducing new products and services, Hellenic Post has been able to stay relevant in an ever-evolving industry.
Hellenic Post Contact Details for Customer Service and Support
Hellenic Contact Details
For those seeking assistance, Hellenic Post provides multiple avenues for customer service support. Whether you have a question about delivery times, need help with a shipment, or want to locate the nearest office, the company’s customer service team is ready to help. Below you will find out the Hellenic Post contact details;
- Phone Support: Customers can reach the Hellenic Post customer service team via telephone. There are separate numbers for those calling from a landline and those using a mobile phone. The contact numbers and Hellenic Post hours for customer services are:
- Landline: (+30) 800-1182000 (Monday to Friday, 08:00 – 18:00)
- Mobile: (+30) 212-0000-800 (Monday to Friday, 08:00 – 18:00)
- Email Support: For less urgent queries, customers can send an email to the following address: service@elta-net.gr.
- Postal Address: Customers can also contact Hellenic Post by post at: Hellenic Post Customer Services,
Adrianoupoleos 45,
16070 Kessariani, Greece.
Hellenic Post’s customer service team is known for its professionalism and commitment to resolving customer queries and complaints efficiently. Whether you need information about Hellenic Post hours, details on a shipment, or general inquiries about their services, you can expect prompt and courteous assistance.
Customer-Centric Approach
Hellenic Post has built a strong, long-lasting relationship with its customers, thanks to its commitment to innovation and service. The company is continually adapting to the ever-changing postal landscape by incorporating new technologies, such as its online tracking system, and introducing new products to meet the demands of modern consumers.
The emphasis on customer satisfaction is evident in the numerous awards and recognitions the company has received over the years for service quality. This customer-first mindset has allowed Hellenic Post to maintain its leading position in the Greek postal market.
Hellenic Post Near Me: How to Locate Your Nearest Office
Finding a nearby Post office in Greece is simple, thanks to their user-friendly location search tool. Whether you’re at home, at work, or on the go, you can easily access postal services in your area. The tool provides details about the nearest Hellenic Post office, including contact information and operating hours, ensuring you always have access to the services you need.
To find the nearest Hellenic Post office, visit the Hellenic Post location tool. This interactive map makes it easy to find a “Hellenic Post near me,” no matter where you are in Greece.
Hellenic Post Operating Hours
Hellenic Post branches across Greece operate on varying schedules, depending on their location and the volume of customers they serve. While most branches maintain standard business hours, others may have extended or limited hours to accommodate the needs of their customers. It is advisable to check the specific Hellenic Post hours for your local branch before planning a visit.
Innovation and Technological Advancements
This postal brand has consistently embraced new technologies to improve its services and customer experience. The incorporation of computerised systems for tracking, handling, and delivering mail has made the process more efficient and reliable. Their focus on innovation enables the postal service to meet the evolving demands of its customers in the digital age.
From the online parcel tracking system to the introduction of new postal products, Hellenic Post is committed to staying at the forefront of the postal industry. This dedication to modernisation has allowed the company to remain competitive in an increasingly globalised and technology-driven world.
Greece Post Tracking: A Global Reach
Hellenic Post is not limited to just domestic services; it also plays a crucial role in international shipping. With Greece being a significant crossroads for Europe, Asia, and Africa, Hellenic Post’s international services cater to a wide range of destinations. Whether you’re receiving a package from abroad or sending one internationally, the postal service ensures that your mail is handled efficiently and professionally.
With the growth of e-commerce and the ability to provide the required service level, this brand has become an essential partner for businesses and individuals alike. Many people use Greece Post tracking to monitor their international packages, particularly shipments from key global hubs such as China, Hong Kong, Singapore, and Malaysia. The ability to track these packages in real-time gives customers confidence and peace of mind, knowing that their shipments are secure.
Hellenic Post (ELTA) has a long-standing history of delivering exceptional postal services to the people of Greece. From its founding in 1828 to its current role as the country’s leading postal provider, the organisation has continuously evolved to meet the needs of its customers. Offering a wide range of domestic and international services, as well as advanced technological features such as online parcel tracking, the brand has established itself as a trusted name in the postal industry.
Whether you’re looking for the nearest Hellenic Post office, seeking Hellenic Post contact details, or inquiring about Hellenic Post hours, this guide provides all the essential information you need. The company’s commitment to customer service, innovation, and universal accessibility ensures that it will continue to be a cornerstone of Greece’s postal infrastructure for years to come.
For further assistance, you can track packages, find a local branch, or contact their customer service team using the details provided in this guide.
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