Do you know how to track Boots parcels or how to contact Boots customer services UK team? Below we have provided that information as well as answers to other commonly asked questions which we hope you find useful!
Boots, a leading pharmacy and beauty retailer in the UK, offers a range of products from healthcare to beauty essentials. With a large online presence, Boots provides convenient shopping options, including delivery services and parcel tracking. This article serves as a comprehensive guide on how to track Boots parcels, contact Boots customer services UK team, and manage various order-related issues. This resource also provides insight into returns, delivery times, answering common queries such as how to track boots parcels and what is the Boots customer services email.
We have provided the Boots Customer Services email as well so that you are able to contact their team directly should this guide not have all the relevant information for your needs. You will find the Boots Customer Services UK Details below.
Table of Contents
How to Track Boots Parcel
Tracking a Boots parcel is simple and can be done directly through the Boots website. To start, visit the Boots homepage and log in to your account. Once logged in, navigate to ‘Order History’ to find the order you wish to track.
Boots sends dispatch emails when an order is shipped, which includes an order number. This order number is crucial for tracking the parcel. After locating your order number, use the ‘Track your parcel with the delivery carriers here’ link next to each parcel to follow its status. Additionally, Boots provides a virtual assistant on its website, accessible from the bottom right corner, where you can enter your order number and ask, “Where is my order?” for an update.
For those who prefer a more centralised tracking option, visit www.everyparcel.co.uk to track your Boots parcel regardless of the carrier. This tool can be particularly helpful if your order is split into multiple parcels arriving on different days.
Boots Customer Services UK Contact Details
For any queries or concerns, Boots offers multiple customer service channels so below we have provided Boots customer service contact details for various departments which will assist with any advice or issue that may arise.
- Online Pharmacy Services: For queries related to online clinics, repeat prescription services, and one-off prescription services, call 0345 121 9040.
- Boots.com Enquiries: For account inquiries, orders and deliveries, or Boots Advantage Card queries, contact 0345 609 0055 or visit the Boots contact page.
- Store Enquiries & Feedback: Use the store locator to find your nearest Boots store, its services, and opening hours. For further assistance, call 0345 070 8090.
- Boots Hearingcare: To book or amend a Boots Hearingcare appointment, call 0345 270 0999.
- Boots Advantage Card: For any inquiries related to the Boots Advantage Card, call 0345 124 4545.
- Boots Opticians: For appointments and contact lens rewards plan, contact 0345 125 3752.
For email inquiries, send messages to the following addresses:
- General queries: boots.customercare_team@boots.co.uk
- Boots Opticians queries: boots.customercare@boots.co.uk
- Contact Lens Rewards Plan: contactlenses@boots-opticians.co.uk
Managing Boots Orders and Delivery
Amending or Cancelling Orders
Once an order is placed, it cannot be amended or cancelled before delivery. This policy includes changes to the delivery address or the products within the order. If a change is necessary, it must be managed through the returns process after the parcel is received. If you need urgent attention, we would always recommend reaching out to the Boots Customer Services UK team as early as possible. If you do use one of the Boots Customer Services Emails, please bear in mind that there may be a slight wait in a response so check through the FAQ guides for a fast answer.
Delivery Options
Boots offers several delivery options to suit different needs:
- Click and Collect: Free when spending over £15. Orders can be picked up from selected Boots stores, with notifications sent when the order is ready.
- Standard Delivery: Delivered within 4 working days, available free for orders over £25.
- Next Day Delivery: Orders placed by 10pm are delivered the next day, excluding certain items like pharmacy medicines.
- Named Day Delivery: Allows for selection of a specific weekday up to 14 days in advance.
- Heavy/Bulky Items Delivery: For heavy or bulky items, delivery usually takes up to 5 working days.
For more detailed information on delivery options and prices, visit the Boots delivery options page.
Returns and Refunds at Boots
Returning an item to Boots is straightforward. There are two main methods:
- Return to Store: Bring the item(s) and the order number (found in the confirmation email) to a Boots store. A refund will be processed to the original payment method.
- Return by Post: Complete the returns form available on the Boots website, include it in the parcel, and take it to the post office. Request proof of postage and keep the receipt. Refunds are processed once the return is received.
It’s important to note that certain items, such as opened medicines, food, or cosmetics, are non-refundable unless faulty. Electrical and photographic equipment must be returned with all accessories and software included.
Handling Missing Items from Boots Orders
If an item is missing from an order, it’s advisable to:
- Check all packaging thoroughly.
- Review the email and order history to confirm that the item was ordered and dispatched.
- Ensure all parcels in the order have been delivered, as some may arrive separately.
If a missing item is confirmed, use the virtual assistant on the Boots website to track the remaining parcels or contact customer services via the Boots contact page for further assistance. Should any issue arise in transit, we would always recommend contacting the Boots Customer Services UK team as they will have a direct contact with the courier so will be able to claim and issue you reimbursement should the worst happen – courier companies only compensate their customer which pays them for delivery.
Please be aware that your items may be delivered by DPD, Evri or Royal Mail but Boots reserve the right to use other couriers depending on the size and weight of the package. The information on how to contact these courier companies is linked but as a general, we would suggest contacting the sender for a resolution – in this case, the Boots Customer Services UK team but always check Boots package tracking for any updates before you do to save yourself the hassle of having to reach out for assistance and go looking for the Boots Customer Services contact details.
Managing Boots Advantage Card Online
For those who use the Boots Advantage Card, managing account details online is easy:
- Change Address: Update address details by logging into the Boots account and accessing the ‘Manage my Advantage Card’ section. For security, the last three digits of the card number will be required.
- Replace Card: A lost or damaged Advantage Card can be replaced by logging into the account and requesting a new one through the ‘Manage my Advantage Card’ section. A digital version of the card will be emailed immediately.
If assistance is needed for these processes, contact the Boots customer care team through the provided email addresses.
Delivery Times and Options
Boots offers a variety of delivery times and options tailored to different needs:
- Click and Collect: Free for orders over £15, with collection usually available the next day.
- Standard Delivery: Available for free on orders over £25, typically delivered within 4 working days.
- Next Day Delivery: For urgent orders, available for £4.95 if placed by 10pm.
- Named Day Delivery: Schedule a delivery for a specific day, available for £4.75.
- Airport Click and Collect: Ideal for travellers, this option allows for collection up to 14 days in advance for £4.50.
For a detailed breakdown of delivery options, including those for bulky and heavy items, refer to the Boots delivery information.
Contacting Boots About In-Store Issues
Customers who experience issues in a Boots store can address these by:
- Speaking directly with the store manager.
- Using the store locator to find contact details.
- Contacting Boots customer services UK via the provided phone numbers if the issue involves store management.
- There is also Boots Customer Services emails that we have provided above.
Understanding Supplier-Delivered Items
Some items sold on the Boots website are delivered directly by the supplier. These items are indicated with a note during checkout and on the delivery options page. Delivery of these items typically takes up to 5 working days, and larger items may require scheduling with the supplier. Not only have we provided you information on the Boots customer services contact details, we have also provided you information on their partner businesses.
Customers needing to contact the supplier directly for issues can find the supplier’s contact details in their order confirmation or by checking our table below – we have even added in verified links to some of the supplier’s websites where you may find out quick information which will save you time waiting on the phone or waiting for a response via email!
| Supplier Name | Brand Name | Contact Details |
| AB Gee | Toys including, Hasbro, Mattel & Tooky Toys | Email – returns@toyorders.co.uk |
| Allison Baby | Graco | Phone – 0800 952 0063 |
| Allison Baby | Joie | Phone – 0800 952 0061 |
| Allison Baby | Nuna | Phone – 0800 952 0062 |
| Ann Summers | Ann Summers | Email – support@annsummers.zendesk.com |
| Bababing | Bababing | Phone – 01535 606871 |
| Baby More | Baby More | Phone – 02034755588 |
| Babymoov | Babymoov | Email – support@babymoov-uk.zendesk.com |
| Babystyle | Oyster | Phone – 01509 816444 |
| Brush Baby | Brush Baby | Email – customerservice@brushbaby.co.uk |
| Cartwright & Butler | Cartwright & Butler | Phone – 0303 300 1005 |
| Casa Tamara | Miniuno | Email – customerservice@casatomara.com |
| Clair de Lune | Clair de Lune | Phone – 0161 491 9800 |
| Comfy Group | Silentnight, Sealy, Snug, Snug furry, Soundasleep | Email -customerservices@comfygroup.co.uk Phone – Phone – 03303322575 |
| Cosatto Ltd | Cosatto Ltd | Phone – 0871 977 3900 |
| Creative Conceptions | Lelo, Fleshlight, Vush, Doxy, Kiiroo, Skins, adult board games | Email – sales@creativeconceptions.co.uk, Phone – 01636703454 |
| Cuddleco | Doona, Cuddleco, Mother & Baby, Childhome | Email – customerservice@cuddleco.co.uk, Phone – 0161 702 5062 |
| Dezac | Rio | Email – online@riobeauty.com, Phone – 01242 702345 |
| Dezac | BodiTek | Email – online@bodi-tek.co.uk, Phone – 01242 702345 |
| Dorel UK | Maxi Cosi | Website – https://www.maxi-cosi.co.uk/c/contact-us |
| East Coast | East Coast | Phone – 01692 403461 |
| Elf on the Shelf | Elf on the Shelf | Email – consumer@babyrepublic.co.uk, Phone – 01908 803800 |
| Flow Neuroscience | Flow | Email – support@flowneuroscience.com |
| Funky Medical | Rosa & Bo | Email – contactus@rosaandbo.com, Phone – 01702 864555 |
| GO10 | Withings | Email – bootssupport@go10.co.uk |
| Greensheep | Snuz | Email – direct@snuz.co.uk, Phone – 0800 145 6536 |
| Hauck | Hauck | Phone – 01978 664362 |
| Hippychick | Fraupow, Blinkey, Vilac, Myhummy, Moby | Email – sales@hippychick.com, Phone – 01278 434440 |
| Ickle Bubba | Ickle Bubba | Phone – 01554 707022 |
| iFit | Proform, NordicTrack | Phone – 0330 1231045 |
| Imetec | Dreamland / Bellissima | Email – customerservice@imetec.co.uk |
| Jaspar the Dreamy Elephant | Jaspar the dream elephant, Dou Dou | Email – boots@bebelephant.com |
| JDM | Tonies, Garmin, Echelon | Email – orders@jdmproducts.com |
| John Adams | John Adams | Phone – 01480 414361 |
| Livewire | Huawei | Email – customerservice@lw.co.uk, Phone – 01327 858918 |
| Magic Baby | Venicci | Email – info@venicci.co.uk, Phone – 01302 953872 |
| Medela | Medela | Email – info@medela.co.uk |
| MPowder | Mpowder | Phone – 020 4538 4239 |
| MyBabiie | MyBabiie | Email – info@mybabiie.com, Phone – 01233 510851 |
| Neo G Ltd | Neo G Ltd | Phone – 01423 507309 |
| Nimans Home | Beurer, Moochies, Noerden, Sense-U | Email – RetailAdmin@nimanshome.co.uk, Phone – 0161 925 1430 |
| NRS Mobility Aids | NRS Mobility Aids | Phone – 0345 121 8111 |
| Olivanna | Olivanna, MyOlivanna | Email – customercare@olivanna.com, Phone – 07469245088 |
| Pippeta | Pippeta | Email – hello@pippeta.co.uk |
| Powerbody Ltd | Osavi | Phone – TEL+44(0)1904488339 |
| Red Kite | Red Kite | Email – service@redkitebaby.com, Phone – 01454326568 |
| Rewards & Gifts | Onni | Email – CS@RG.UK.COM, Phone – 0330 900 2200 |
| RKW | Smeg, Lavazza, Black & Decker, Tower, VQ | Email – dd@rkwltd.com, Phone – 0333 220 6071 |
| Rocks Off | Niya, Rocks Off, Climaximum | Email – support@rocks-off.com, Phone – 01536 527292 |
| Satzuma | Satzuma | Email – CS@satzuma.com |
| Silver Cross | Silver Cross | Email – Boots@silvercrossbaby.com, Phone – 0345 872 6900 |
| Sleep Solutions | Kally Sleep | Email – hello@kallysleep.co.uk, Phone – 02074996209 |
| So Divine | So Divine | Email – Hello@so-divine.com, Phone – 01179744111 |
| Spices of Hythe (spicers of Hy) | Spices of Hythe | Email – customerservice@spicersofhythe.com, Phone – 01303 235 600 |
| Symprove | Symprove | Email – support@symprove.com, Phone – 01252 413600 |
| Tee Zed | Dreambaby | Phone – 0844 800 9445 |
| The Activity Superstore | The Activity Superstore | Phone – 0371 384 1800 |
| The Source Wholesale | Winning, Sharper Image, Red 5, Wellbeing, Ingenious | Email – support@thesourcewholesale.co.uk |
| Tutti Bambini | Tutti Bambini | Phone – 0208 368 5800 |
| UP Home of brands | Salter, Beldray, Giles & Posner | Email – ddqueries@upgs.com |
| Westborn | Kinder Valley | Website – https://www.kinder-valley.com/help-contact-us.html |
| Wilton Bradley | Bestway, Lay-Z Spa | Phone – 03455766020 |
| 4Kraft | KinderKraft | Email – b2b.service@4kraft.net |
Additional Information and Resources
For more information on Boots services, visit the following pages:
This guide aims to provide all the necessary information to manage Boots orders, monitor parcel deliveries with Boots package tracking, and resolve any issues efficiently with the Boots Customer Services UK team. Whether shopping online or in-store, Boots offers robust customer service support to ensure a smooth shopping experience.
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