ASOS, the epitome of online fashion retail, extends various avenues for customers to seamlessly connect with their customer service. Delve into our guide, which not only provides essential contact details but also addresses common questions and concerns encountered while navigating the ASOS on shopping experience.
Contact Information:
- Customer Service Number: +44 207 756 1000 (Operating hours: 8 am to 9 pm, Monday to Sunday, subject to variations on Bank Holidays and festive periods).
- Email: care@asos.com.
- Live Chat: Accessible on the ASOS website for immediate assistance.
- Head Office Address: Greater London House, Hampstead Rd, London NW1 7FB, United Kingdom.
Common Questions/Problems:
- Order Amendments and Cancellations:
- Customers can amend or cancel standard delivery orders within 60 minutes post-processing.
- For next-day delivery orders, amendments or cancellations must be made within 15 minutes post-processing.
- Order Delivery Issues:
- Contact ASOS customer service for guidance if an order hasn’t arrived, is incorrect, damaged, or unwanted.
- Returns:
- Items must be returned within 28 days of the original order.
- Delivery Inquiries (ASOS US):
- Resolve questions about ASOS US deliveries through Live Chat or Email.
For a heightened interactive experience, ASOS prefers online handling of customer service inquiries. The Live Chat feature on the ASOS website stands out as a swift avenue for assistance. For less urgent matters, customers can utilize the online contact form to communicate inquiries or file complaints.
Embark on a journey of seamless customer support with ASOS, utilizing real-time tracking and a plethora of communication options tailored to enhance your shopping experience.