Actiasmat UK contact details + Delivery company tracking parcel
Use the Actiasmat UK contact details for missing parcels
As a leading provider of interlocking EVA mats and flooring solutions, Actiasmat formerly Easimat has become a trusted name for consumers across the UK. Whether you’re searching for play mats, gym mats, stable mats, or rubber flooring, Actiasmat’s products are versatile and reliable. But knowing how to get in touch with the company is just as crucial, especially if you’re dealing with orders, queries, or potential returns. In this article, you’ll find all the essential details on Actiasmat UK contact details, including how to resolve delivery issues, the company’s background, and where to turn for further support.
Who is Actiasmat?
Actiasmat, formerly known as Easimat, is part of Far East Direct UK Ltd, a company with a broad portfolio of brands including Actiaspet, Actiasbee, and Actiasgear. Actiasmat specialises in mats designed for various purposes such as gym use, outdoor spaces, garages, and more. Products include everything from car mats to rubber mats, offering durability and high quality for both domestic and commercial applications.
The transition from Easimat to Actiasmat marks a strategic rebranding effort by Far East Direct, with the company continuing to provide the same excellent service and quality products that customers have come to expect. Their UK contact details remain critical for efficient communication, whether customers are seeking assistance with an order or have general inquiries.
How to Locate Actiasmat Contact: Methods and Channels
Actiasmat provides multiple ways to get in touch, ensuring that customer needs are addressed quickly and efficiently. Below you will find the Actiasmat Contact Details:
Phone
For immediate help, customers can use the Actiasmat Contact phone number which is 01363 82293. This is often the fastest way to get assistance, particularly for order-related queries or if urgent support is required.
If you prefer written communication, you can email Actiasmat at info@actiasmat.com. Emails are typically answered within 24-48 hours, depending on the volume of inquiries. For issues involving returns or damages, including photos and your order number in the initial email can speed up the resolution process.
Website Contact Form
Another way to get in touch is through the Actiasmat contact page on their official website, www.actiasmat.co.uk/contact-us. The contact form on the page is easy to use and allows you to submit detailed inquiries directly to their customer service team.
Understanding the Actiasmat Parcel Delivery Process
When purchasing from Actiasmat, one of the key points customers should be aware of is the delivery process. Actiasmat dispatches products to most UK addresses within 3-5 working days. However, additional postage costs may apply for deliveries to the Highlands, Isles, and Northern Ireland.
The company uses a range of couriers, including Evri, to handle shipments, and parcels are tracked to ensure they reach their destination. If you experience issues with your Actiasmat parcel—such as delays, damages, or lost items—you must report this within two working days of receiving the order. Prompt communication is essential, as the company will liaise with the courier on your behalf to resolve the issue.
Delivery FAQs:
- How long does delivery take? Standard delivery for Actiasmat parcels is 3-5 business days.
- What should I do if my parcel is damaged? Contact Actiasmat immediately, within two days of receipt, and attach photos of the damage.
- What couriers does Actiasmat use? Actiasmat uses Evri and other trusted courier services to ensure timely delivery.
Returns and Refunds at Actiasmat
Customers sometimes need to return products, and Actiasmat provides a straightforward returns process. If you’re not satisfied with a product or if it doesn’t meet your requirements, you can return it within 30 days. The item must be in a resalable condition and unused.
You are responsible for postage costs when returning items, and be sure to include your order number and other identifying information. Refunds will be issued after the returned items have been inspected and confirmed to be in satisfactory condition.
Address for Returns:
Far East Direct UK Ltd
Unit One, Johnsland, Bow, Crediton, Devon EX17 6HG
Phone: 01363 82293
This is the same location where the company operates, which is vital if you are planning to return any goods directly. However, it is always advised to contact customer service before dispatching a return parcel to ensure a smooth refund process.
Actiasmat’s Products and Categories
Actiasmat’s range of products is designed to meet various needs, from car protection to heavy-duty mats. Here’s a breakdown of their core offerings:
- Car Mats: Suitable for a wide range of vehicles, car mats are designed to provide robust protection against dirt and wear.
- Carpet Tiles: These are ideal for use in homes and offices, offering both practicality and style.
- Grass Protection Mats: Perfect for outdoor events, construction sites, or gardens where ground stability is required.
- Rubber Floor Mats: A top choice for those seeking durability in areas with high foot traffic, or for gyms and workspaces.
- Stable Mats: Engineered for equine environments, stable mats provide comfort and hygiene for horses.
You can view these products directly via the official website. If you have questions about specific products, reaching out via the Actiasmat contact form can provide further details on availability and specifications.
Why Actiasmat’s Customer Service is Key
Whether you’re a new customer or a repeat buyer, knowing how to reach the Actiasmat contact team is critical for a smooth transaction experience. From assisting with order placement to resolving Actiasmat parcel issues, the customer service team plays a vital role in ensuring satisfaction. Here’s why it matters:
- Efficient Resolutions: Actiasmat ensures that customers with damaged or lost parcels are swiftly assisted. Their relationship with couriers like Evri allows them to expedite claims and provide customers with updates.
- Clear Communication: Whether via phone, email, or the contact form, the customer service team is easily accessible, providing timely responses to all queries.
- Flexible Returns Policy: The 30-day return window ensures that customers can feel confident about their purchases, with the assurance that unsatisfactory items can be returned for a refund.
FAQs about Actiasmat Contact
Here are some frequently asked questions regarding contacting Actiasmat:
- Can I call Actiasmat for product recommendations? Yes, you can call 01363 82293 for assistance with selecting the right product for your needs.
- How do I track my order? You will receive a tracking number via email once your Actiasmat parcel has been dispatched. You can use this to track the progress of your delivery.
- What should I do if I receive the wrong item? In case of a wrong order, contact Actiasmat customer service immediately. Include your order number and details about the incorrect item.
Actiasmat UK Contact Details and Beyond
For customers seeking mats for personal or professional use, Actiasmat continues to offer high-quality products at affordable prices. The transition from Easimat to Actiasmat has not changed their dedication to excellent customer service and product reliability. Whether you’re reaching out regarding a product inquiry, a parcel issue, or a return, the Actiasmat UK contact details ensure that all customer needs are met with professionalism and speed.
- Phone: 01363 82293
- Email: info@actiasmat.com
- Website Contact Form: www.actiasmat.co.uk/contact-us
By utilising these contact details, customers can rest assured that any queries or issues will be addressed promptly, keeping the experience as hassle-free as possible.
Use the Actiasmat Contact details for missing parcels from https:/www.actiasmat.co.uk/ or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel