Bonprix Delivery company tracking parcel
Bonprix Contact Details for missing parcels
Bonprix, a prominent name in the fashion industry, is a German retailer owned by the Otto Group. The company launched its UK operations in 2005, bringing affordable fashion to a diverse audience. With a commitment to providing stylish clothing for women of all shapes and sizes, Bonprix has expanded its offerings to include men’s and children’s apparel, accessories, home and garden products, and even electrical items. Known for its value-for-money products, Bonprix continues to attract a loyal base in the UK due to the ease of purchasing through the user friendly website and also the accessibility of the Bonprix Customer Service Team.
Bonprix Customer Services
The Bonprix customer service team is dedicated to ensuring a smooth and satisfying shopping experience. Customers can reach out for various issues, including order inquiries, delivery concerns, and returns. The company offers multiple contact methods to cater to customer preferences.
Contact Methods For The Bonprix Customer Service Team:
- Phone Number for Bonprix: Customers can call 0333 200 6014 for assistance. The phone lines are open Monday to Saturday from 8:00 am to 6:00 pm.
- Live Chat: Available Monday to Saturday from 8:00 am to 8:00 pm, and Sunday from 9:00 am to 6:00 pm. Live chat offers a quick and convenient way to get answers to questions.
- Email and Web Chat: Bonprix also provides email support and web chat options for customers preferring written communication.
Bonprix Customer Service Hours:
- Monday to Saturday: 8:00 am – 8:00 pm
- Sunday: 9:00 am – 6:00 pm
Bonprix’s customer service team is well-equipped to handle a range of queries, ensuring that any issues are resolved promptly and efficiently.
Phone Number For Bonprix Customer Service
The primary phone number for Bonprix customer service is 0333 200 6014. This number connects customers directly to the support team, where they can place orders, inquire about products, track deliveries, and seek assistance with returns. The customer service team is available to assist during the following hours:
- Monday to Saturday: 8:00 am – 6:00 pm
Using the provided phone number ensures that customers receive direct and personalized support for their shopping needs.
Bonprix Contact
Bonprix offers various contact methods to ensure customers can easily reach out for support or inquiries. Whether it’s about placing an order, checking delivery status, or handling returns, Bonprix’s contact options are designed to provide efficient assistance.
Contact Options For Bonprix Customer Service:
- Phone: Call 0333 200 6014 for direct support.
- Live Chat: Available on the Bonprix website, providing real-time assistance.
- Email: Customers can send an email through the contact form on the Bonprix website.
Contact Hours For Bonprix Customer Service:
- Monday to Saturday: 8:00 am – 8:00 pm
- Sunday: 9:00 am – 6:00 pm
These options ensure that customers can choose the most convenient way to get in touch with Bonprix, depending on their preferences and the nature of their query.
Bonprix Order Tracking
Following your order is a vital part of the online shopping experience, and Bonprix ensures that customers can easily track their orders. Bonprix uses Evri for parcel delivery. For information on Evri click here and real-time tracking is available through the EveryParcel website.
How to Track an Order:
- Visit EveryParcel: Go to EveryParcel for Bonprix Order Tracking.
- Enter Tracking Number: Use the tracking number provided in your order confirmation email to get the latest status of your delivery.
- Monitor Delivery Status: Check the real-time updates and estimated delivery time.
Delivery Options:
- Standard Delivery: £4.49. Most items are delivered within 2-5 working days, excluding Bank Holidays. Deliveries are made Monday to Saturday from 8:00 am to 8:00 pm, and on Sunday from 10:00 am to 5:00 pm.
- Next Day Delivery: £5.99. Available seven days a week for eligible items, excluding Bank Holidays.
- Stated Day Delivery: £5.99. Allows customers to select a specific delivery date up to 7 days in advance.
- Larger or Electrical Item Delivery: Charges range from £10 to £60, depending on the item.
Bonprix’s comprehensive order tracking system ensures that customers are always informed about the status of their deliveries, providing peace of mind and enhancing the shopping experience.
Delivery Options
Bonprix offers a range of delivery options to suit different customer needs. Understanding these options helps customers choose the most convenient and cost-effective method for their purchases.
Standard Delivery
Cost: £4.49
Details:
- Most items are delivered within 2-5 working days, excluding Bank Holidays.
- Deliveries are made Monday to Saturday from 8:00 am to 8:00 pm, and on Sunday from 10:00 am to 5:00 pm.
- Specific delivery dates and times are not available for Standard Delivery.
- No additional charge for deliveries to the Highlands and Islands, though this is subject to change at Bonprix’s discretion.
Next Day Delivery
Cost: £5.99
Details:
- Available seven days a week for eligible items, excluding Bank Holidays.
- Not available for delivery to Northern Ireland or other non-mainland or remote areas of the UK.
Stated Day Delivery
Cost: £5.99
Details:
- Customers can select a specific delivery date up to 7 days in advance, excluding Bank Holidays.
- Not available for delivery to Northern Ireland or other non-mainland or remote areas of the UK.
Larger or Electrical Item Delivery
Cost: £10, £25, £40, or £60 (depending on the item)
Details:
- The exact charge is specified in the product description under “Delivery Details.”
- Multiple items within the same order will incur a single delivery charge based on the items ordered.
Annual Delivery Pass
Bonprix offers an Annual Delivery Pass for £9.95, providing 12 months of free and unlimited Standard Delivery, with Next Day and Stated Day also available on eligible items. This pass includes deliveries to Evri Parcel Shops and courier deliveries. The pass is available for UK customers only and does not cover certain larger items.
Key Benefits:
- Unlimited Standard Delivery for a year.
- Includes Next Day and Stated Day Delivery on eligible items.
- Usable across Bonprix and its sister sites.
Terms and Conditions:
- The Annual Delivery Pass fee is non-refundable if any orders are placed within the first 14 days of purchase.
- The service activates immediately upon sign-up.
- Subject to Bonprix’s standard terms and conditions of sale.
Returns Process
Returning items to Bonprix is straightforward and customer-friendly. The company provides clear instructions and multiple options for returning parcels.
Steps to Return an Item:
- Complete the Returns Form: Fill out the returns form included in your parcel, indicating the reason for the return.
- Attach the Returns Label: Cover the original delivery address with the provided peel-off label.
- Drop Off or Collection: Choose to drop off your parcel at an Evri ParcelShop or Locker, or arrange for a courier collection from your home or workplace.
No Label? No Problem!
- Print a New Label: Visit the Bonprix website to print a new Evri returns label if you don’t have one.
- In-Store Printing: Most Evri ParcelShops offer in-store printing for those without a printer. Check the Bonprix website to find the nearest ParcelShop with printing facilities.
Additional Services
Annual Delivery Pass
Bonprix offers an Annual Delivery Pass for customers seeking regular delivery services. For a one-time fee, customers receive unlimited Standard Delivery for a year, along with access to Next Day and Stated Day Delivery for eligible items.
Features of the Annual Delivery Pass:
- Cost: £9.95 per year.
- Benefits: Unlimited Standard Delivery, Next Day Delivery, and Stated Day Delivery for eligible items.
- Availability: For UK customers, including Northern Ireland. Not available for certain larger items requiring special delivery methods.
Returns Made Easy
Bonprix simplifies the returns process with easy-to-follow steps and multiple options for dropping off or collecting parcels. Customers can visit an Evri ParcelShop or arrange for a courier to pick up returns from their location.
Return Steps:
- Fill Out the Returns Form: Indicate the reason for the return.
- Attach the Returns Label: Use the provided peel-off label.
- Drop Off or Collection: Choose between dropping off at a ParcelShop or arranging for a courier collection.
Bonprix ensures that customers have a hassle-free returns experience, providing clear instructions and convenient options for returning items.
Bonprix has established itself as a reliable and customer-centric fashion retailer in the UK. With a wide range of products, including clothing, accessories, home and garden items, and electrical products, the company caters to diverse customer needs. Bonprix customer service, comprehensive delivery options, and easy returns process make shopping with Bonprix a pleasant and convenient experience. Whether it’s through their user-friendly website, the responsive Bonprix customer service team, or efficient delivery services, The brand continues to uphold its commitment to quality and affordability, solidifying its position in the UK fashion market.
Bonprix’s delivery information can be located on their website – HERE and their information informs us that their items are delivered by Evri.
Click here for more information on your Bonprix parcel – track parcel