Contact HOFF Delivery company tracking parcel
At HOFF, a remarkable journey has unfolded over the past seven years, experiencing rapid growth in the world of sneakers. The core belief is to ignite the creative spark within every individual. With a passion for discovering untapped talent, fostering self-expression, and celebrating the essence of artistry, HOFF has become more than just a fashion brand – it serves as a canvas for creative souls to express themselves. Like all businesses, reputation is key to growth so they encourage their customers to contact HOFF’s team to help with any resolutions.
Orders
How to place an order?
To place an order with HOFF:
- Follow the on-screen instructions to complete the purchase process.
- Correct any errors in the entered data, modify the shopping cart contents, or cancel the entire order during the process before clicking “Pay.”
- After placing the order, a confirmation page will appear, and an email confirming receipt of the order will be sent.
The confirmation email includes a summary of the terms and conditions, product details, payment method, shipping costs, and support services. For any questions or concerns, use the contact HOFF form or email hello@thehoffbrand.com.
What if no confirmation email is received?
If no confirmation email is received, please contact HOFF at hello@thehoffbrand.com.
What if a defective item is received?
Contact HOFF customer service at hello@thehoffbrand.com with the order number and photographs of the defective item. There is a 30-day period from receipt to report any defects.
What if the wrong item is received?
There is a 30-day period from receipt to check and report any incorrect items. Contact HOFF at hello@thehoffbrand.com to resolve the issue.
Can an order be cancelled or modified?
Orders are processed quickly, so changes or cancellations are often not possible. Contact HOFF immediately at help@thehoffbrand.com, and every effort will be made to assist.
Shipping and Delivery
When will an order be received and what are the shipping costs?
Delivery times and costs vary by region:
| Area | Delivery Time | Shipping Cost | Return Cost | Delivery Company | Return Company |
|---|---|---|---|---|---|
| Spain – Peninsular | 3 – 5 business days | Free shipping | 3€ | SEUR | SEUR |
| Balearic Islands – Portugal | 5 – 7 business days | Free shipping | 3€ | SEUR | SEUR |
| Europe 1 – France, Belgium, Italy, Luxembourg, Netherlands, Monaco | 3 – 5 business days | Free shipping | 5€ | UPS | UPS |
| Germany | 3 – 5 business days | Free shipping | 15€ | UPS/DHL | UPS/DHL |
| Europe 2 – Poland, Austria, Denmark, Ireland, Czech Republic, Sweden | 4 – 7 business days | Free shipping | 10€ | DPD GROUP | UPS |
| Europe 3 – Hungary, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Greece | 4 – 7 business days | Free shipping | 15€ | UPS | UPS |
| Europe 4 – Cyprus, Malta, Croatia | 3 – 5 business days | Free shipping | 20€ | DHL | DHL |
| Europe 5 – Liechtenstein, Switzerland, Norway, Andorra | 5 – 7 business days | Free shipping | 30€ | DHL | DHL |
| Europe 6 – Gibraltar, Albania, Greenland | 3 – 5 business days | Free shipping | 30€ | DHL | DHL |
| UK | 4 – 10 business days | Free shipping | 10€ | UPS | UPS |
| Canada | 3 – 5 business days | 19.95€ | 30€ | DHL | DHL |
Customs duties and charges at the destination are the customer’s responsibility.
How to track an order?
Regular email updates will be sent, along with a tracking number once the order leaves the warehouse. For HOFF Parcel Tracking, track the parcel using the EveryParcel tracker – this will help you identify the current whereabouts of your parcel which may help you identify if you need to contact HOFF customer services.
Returns
How to return an order?
- Indicate the email address, order number, and date here.
- Provide a pick-up address and a return label will be sent.
- Prepare the return by placing the shoes in their original box and transport box.
- Once the return is received, the refund will be processed within 15-20 days.
What are the conditions for a return?
Items should be returned within 30 calendar days from the date of receipt, complete with the original packaging, labels, and accessories. Please contact HOFF for any issues requiring resolution.
Are size or model exchanges available?
Exchanges for size or model are not accepted. Please return the item and place a new order.
Who is responsible for the return shipping cost?
The customer is responsible for return shipping costs, which vary by region.
Contact HOFF – Customer Service Details
How to contact HOFF?
Contact HOFF through the contact form or email hello@thehoffbrand.com. We suggest that you only Contact HOFF after you check the tracking of your parcel – there may be a genuine delay and at busy periods of the year, the delivery may be backlogged.
What is the best time for me to contact HOFF?
You can Contact HOFF Customer Service during the times below:
- Monday to Thursday: 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 5:30 p.m.
- Friday: 9:00 a.m. to 2:00 p.m.
During July and August:
- Monday to Friday: 8:00 a.m. to 3:00 p.m.
Payments, Promotions, and Gift Cards
What are the payment options?
Payment options include Visa, Visa Electron, Mastercard, AMEX, PayPal, and KLARNA.
Is VAT included in the price?
Yes, all prices include VAT.
What happens if payment is made in a currency other than the Euro?
Payments will be processed in Euros, and currency exchange fees depend on the bank.
Why has the payment been declined?
Possible reasons include expired card, incorrect information, or exceeded credit limit. Contact the bank for more details.
How to use a discount code?
Enter the code in the “Promotional code” box during the purchase validation process.
Is it safe to order online?
Yes, the online store uses SSL technology to ensure high data protection. For more information on scam messages, please find INFO HERE.
For more details, Contact HOFF using the HOFF Customer Services page or track the parcel using the EveryParcel tracker which is completely free and will give you the up to date information about where your parcel is.
Contact HOFF for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel