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Contact Lakeland

The British retailer – Lakeland is a well established business where customers can purchase a huge range of kitchenware, home solutions, and garden products. With a focus on quality, convenience, and customer satisfaction, Lakeland has become a trusted name for household essentials. Lakeland have a large quantity of retail businesses but have made sure that they have a large online presence as well to allow customers quick and easy access to their products. Below you will find in-depth information which looks at Lakeland’s offerings, policies, and frequently asked questions to help customers and aid them in their shopping experience.

Lakeland Company Overview

  • Founded: 1956
  • Headquarters: Windermere, Cumbria, UK
  • Products: Kitchenware, homeware, electricals, cleaning products, and garden supplies
  • Customer Service Contact: 015394 88100

Ordering from Lakeland

Placing an Order

  • Website: The primary method for placing orders is through the Lakeland website. The website offers a user-friendly interface and a wide range of products.
  • Phone Orders: Customers can also place orders by calling the customer service team at 015394 88100.

How to Cancel an Order

  • Contact Customer Services: Call the Customer Services team on 015394 88100 to cancel an order. Ensure to have your order details handy for a smooth process.

Changing or Adding to an Order

  • Policy: Once an order has been submitted, no changes or additions can be made.
  • Alternative: Place a new order for additional items. Note that separate delivery charges may apply if the new order is under £60.

Delivery Information

Delivery Times

  • Standard Delivery: Typically takes 3-5 working days.
  • Overnight Delivery: Available in selected areas. Delivery can occur up to 9 pm.
  • Tracking: Orders can be tracked via the tracking link provided in the dispatch email or by logging into your account on the Lakeland website. Customers without an account can contact Customer Services for tracking information.

Delivery Services

  • Evri: Lakeland uses Evri for many deliveries. Customers can specify a safe place for delivery via the tracking link in the dispatch email.
  • Large Items: Some products may be delivered using a large delivery service due to their size.
  • Click & Collect: Available from most Lakeland stores in the UK. Customers will be notified via email when their order is ready for collection.
  • ParcelShop: Orders can be delivered to a local ParcelShop for added convenience. Customers will be notified by SMS or email when their order is ready for collection.

Overseas Delivery

  • Availability: Lakeland delivers to most international destinations. Delivery times and charges vary by location.
  • Restrictions: Some items, such as those containing glass or large products, may not be eligible for international delivery.
  • Customs and Duties: Customers are responsible for any import duties and taxes. The European Commission provides an online tool to calculate these costs.

Returns and Exchanges

Lakeland Guarantee

  • 3-Year Guarantee: Lakeland offers a 3-year guarantee on all products. Customers can return items within this period if they are not 100% satisfied.

How to Return an Item

  • In-Store Returns: Bring the receipt or order confirmation email to any Lakeland store.
  • Evri Returns: Arrange a free return through Evri by clicking the link provided in the returns section of the Lakeland website.
  • Other Couriers: Contact Customer Services to arrange a collection if the order was delivered by another courier.
  • Charges: Returns are free when using Evri or returning in-store. Customers opting for alternative couriers will need to cover postage fees.

Faulty Items

  • Policy: Faulty items can be returned for a replacement or refund within 3 years. Proof of purchase is required.

Account Management

Updating Personal Details

  • Online: Log in to your account on the Lakeland website and update your details in the ‘My Profile’ section.

Password Issues

  • Resetting Password: If the password reset email is not received within 10 minutes, check the spam folder. If still not received, it may indicate no password is registered. Set up a new account or place an order as a guest.

Using Vouchers and Coupons

Redeeming myLakeland Vouchers

  • Process: Enter the voucher code in the ‘Your Basket’ page’s designated box, click ‘Add,’ and the voucher amount will be deducted from the order total.

Complaints and Compliments

Customer Feedback

  • Complaints and Compliments: Customers can send feedback via email using the link provided on the Lakeland website.

Additional Services

Click & Collect

  • Service: Available for eligible orders at Lakeland stores. Customers will be notified when their order is ready for collection. Orders are held in-store for 4 days.

Evri ParcelShop

  • Convenience: Orders can be delivered to a local ParcelShop. Customers will be notified via SMS or email when their order is ready for collection. Parcels are held for ten days.


How to Cancel Order

  • Call Customer Services: Contact the team on 015394 88100 for assistance with canceling an order.

Changing or Adding to an Order

  • Policy: Orders cannot be changed or added to once submitted. Place a new order if additional items are needed.

Partial Order Received

  • Multiple Shipments: Due to high demand and the size of some items, orders may be shipped separately. Allow up to 7 working days for delivery.

Tracking an Order

  • Methods: Use the tracking link in the dispatch email or log in to your account on the Lakeland website. Contact Customer Services if no account exists.

Delivery Timeframe

  • Standard Delivery: Expect delivery within 3-5 working days. Contact Customer Services if the order has not arrived within this timeframe.

Stock Availability

  • High Demand: Some popular items may be out of stock due to high demand. Check the product pages for availability updates.

Returning an Item

  • In-Store or Evri: Return items in-store or arrange a free return via Evri. Contact Customer Services for returns with other couriers.

Faulty Items

  • Return Policy: Return faulty items within 3 years for a replacement or refund. Proof of purchase is required.

Updating Account Information

  • Online Update: Log in to your account on the Lakeland website to update personal details.

Password Reset Issues

  • No Email Received: If no password reset email is received within 10 minutes, create a new account or place an order as a guest.

Redeeming Vouchers

  • Voucher Code: Enter the code in the ‘Your Basket’ page’s designated box and click ‘Add.’

Complaints and Compliments

  • Feedback: Send an email through the link provided on the Lakeland website for any complaints or compliments.

Lakeland is dedicated to providing high-quality products and exceptional customer service. Whether you’re shopping for kitchen gadgets, home essentials, or gardening tools, Lakeland ensures a smooth and satisfying shopping experience. For further assistance, contact their friendly Customer Services team on 015394 88100 or by contacting their online help by clicking HERE


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