Naylors Contact Us Full Details + Delivery company tracking parcel
Use the Naylors Contact Us Details for missing parcels
Naylors – A growing British Brand
Derrick Naylor established Naylors in 1965 and began trading in Norden (not far from Rochdale) on the site of a former Co-operative shop. Naylors built a great reputation for stocking high quality products and supplies designed specifically for outdoor use – predominantly for equestrian use. After a change of ownership in 2007, Naylors expanded to three large stores in Rochdale, Nantwich to cater to those around the Cheshire area, and a store in Cannock in Staffordshire but to remain competitive, they created an online presence under the domain – Naylors.com. This has allowed their team to offer their products to not just the local community, but to people from all over the world.
Naylors has continued to expand and since the end of 2020 during an extremely difficult year for everyone due to Covid, they have become part of the GO Outdoors family. GO Outdoors are an extremely popular and highly recognised company within the UK so for a company like that to recognise Naylors as a worthy partner, says a lot about the quality of products and service Naylors has to offer – there is also room to expand as the aim is to have concessions within GO Outdoors stores throughout the UK which means that an even larger audience will have access to Naylors’ equestrian and riding essentials.
Naylors is fast becoming the go-to brand for all things equestrian, country and pet and even have a SALES AND CLEARANCE page ready for people to check out any bargains.
On this page we have provided information on how to reach the Naylors customer services team and also provided quick links to the Naylors Contact Us page. If the answer to your question is not on this page, the Naylors Equestrian phone number is below for you to use so at least you can speak to the Naylors Customer Service team for assistance.
The Naylors Equestrian Opening Times & Store Details
Rochdale Superstore
The Rochdale Superstore opened in 2012 and is massive with 15,000 square feet and offers all the best Equestrian and Country wear available. Please see below their address and the Naylors Equestrian opening times;
Bridge Point,
100 Mellor St,
Rochdale
OL11 5AT
Nantwich Store
The Nantwich Store which is based in Wardle, opened in May 2018 and is the smallest of the three stores but still have 10,000 square feet of high quality products and this location means that customers based in and around Cheshire have better accessibility to the items and services Naylors has on offer. Please see below their address and the Naylors Equestrian opening times;
Unit 3,
Botterley Court,
Nantwich Rd,
Tarporley, Nantwich
CW6 9GT
Cannock Store
The store in Cannock opened up in November 2018 so that the people in and around Staffordshire do not have to travel to far for a great retail experience, with over 10,500 square feet containing a vast amount of products, the team at the Cannock Store welcome all visitors. Below is the address and the Naylors Equestrian opening times
Brook Retail Park,
Unit 4 Wyrley,
Vine Ln, Cannock
WS11 0XF
Naylors Equestrian is a go-to destination for high-quality equestrian and outdoor products. With its reputation for top-notch customer service and a variety of products ranging from riding gear to outdoor essentials, Naylors has established itself as a trusted name in the industry. This guide offers an in-depth look at the various ways to contact Naylors, covering everything from customer service options to opening times and delivery services.
Naylors Equestrian Opening Times
Understanding Naylors Equestrian opening times is essential for those who prefer in-person shopping or need to make store inquiries. Here’s a breakdown of Naylors store hours:
- Monday to Friday: 9 am to 5 pm
- Saturday: 9 am to 5 pm
- Sunday: 10 am to 4 pm
These opening times provide flexible options for in-store shopping and returns. It’s always recommended to check for holiday-specific hours on the Naylors website or by calling the store directly.
Naylors Customer Service
The Naylors customer service prides itself on offering exceptional. For enquiries, concerns, or assistance with an order, customers can contact Naylors through the following channels:
- Phone: The Naylors Equestrian phone number is 01706 507 555. Customer service representatives are available from 9 am to 5 pm, Monday to Friday.
- Email: For detailed queries, customers can reach Naylors customer service by emailing customercare@naylors.com. Emails are typically responded to within 24–48 hours.
Naylors Customer Service team is available to assist with issues such as:
- Order tracking
- Product information
- Refunds and returns
- Delivery status and tracking updates
If looking for prompt assistance, calling Naylors customer service or visiting the “Naylors Contact Us” section on their website can provide immediate support.
Naylors Equestrian Phone Number for Assistance
For direct communication, the Naylors Equestrian phone number, 01706 507 555, is available for all types of customer inquiries. Whether discussing an order, enquiring about store availability, or addressing a product issue, calling this number ensures a swift response. The Naylors customer service team is knowledgeable about product specifics and can help address issues quickly and efficiently.
Common Customer Service Requests via Phone:
- Order Cancellations: Orders can be cancelled within a brief window, typically within a couple of hours after placement.
- Stock Availability: Customers can check the availability of items in local stores or online.
- Product Enquiries: The team can provide detailed information on specific products, sizing, and materials.
Delivery Services Offered by Naylors Customer Service
Naylors offers various delivery options to suit customer needs:
- Standard Delivery: Available at £2.95 (free for orders over £75), with delivery within 3–6 days.
- Next Day Delivery: Available for £5.95 or £3.95 for orders over £75, delivered by Evri or DHL. Orders must be placed by 4 pm, Sunday to Friday.
- Premium Next Day Delivery: For £7.95 or £5.95 on orders over £75, this service is fulfilled by DPD. Customers receive updates via SMS and email, with a 1-hour delivery window and tracking.
Key Points About Naylors Delivery:
- Standard delivery is cost-effective and suitable for non-urgent orders.
- Next Day and Premium Next Day options offer speedier services, ideal for urgent needs.
- Certain regions, including Northern Ireland, the Channel Islands, and the Scottish Highlands, may experience slight delays with next-day services.
Naylors Returns Policy
Naylors makes returns straightforward for customers. If a product needs to be returned, customers have up to 28 days from delivery to do so. Here’s an outline of Naylors’ returns process:
- In-Store Returns: Purchases made in-store can be returned at any Naylors location. Refunds are processed immediately for credit or debit card purchases.
- Returns Portal: Naylors has a Returns Portal with multiple options:
- InPost Lockers: Available 24/7, with no printing required.
- Asda Returns: Customers can return items at over 600 Asda locations.
- Evri Returns: Customers can drop off parcels at designated locations or arrange a collection.
- Postal Returns: Customers may use their preferred postal carrier but should opt for tracking for secure returns.
Additional Naylors Contact Us Information
For further inquiries or assistance, customers can contact Naylors customer service through these channels:
- Naylors Equestrian Phone Number: Naylors Customer Service can be reached on 01706 507 555.
- Email Support: Queries can also be sent to the Naylors Customer services by emailing customercare@naylors.com.
Frequently Asked Questions (FAQs)
Here are some common questions that Naylors Customer Service frequently handles:
- Can orders be changed or cancelled after placement?
Orders may be cancelled within a brief period post-placement. Changing an order is typically not possible. - How can customers check stock availability?
Stock can be checked by contacting Naylors customer care or visiting local stores. - How long does it take for refunds to appear in accounts?
Refunds can take up to 5 working days, depending on the bank. - Where is my parcel and why is it taking so long to arrive?
Sometimes issues arise in transit such as when a parcel is damaged, lost or delayed. Firstly use your tracking number to monitor the location of your parcel. If the parcel has still not arrived, use the Naylors Contact Us details to reach the Naylors Customer Services team who will be able to assist further.
Why Choose Naylors for Equestrian and Outdoor Needs?
Naylors provides an extensive selection of equestrian products, outdoor gear, and accessories, making it a popular choice for riders and outdoor enthusiasts alike. With convenient delivery options and the ease of being able to reach out the the Naylors customer service team through various channels, Naylors ensures a seamless shopping experience.
Key Benefits of Shopping with Naylors:
- Wide range of high-quality equestrian and outdoor products
- Excellent Naylors customer service via email and the Naylors Equestrian phone number
- Flexible delivery and returns options tailored to customers’ needs
- In-store and online shopping experiences
Naylors is proud of their team for giving the best possible service they can and all of their retail advisors are experienced equestrians with most owning at least one horse themselves which is why they can offer genuinely good advice so if you need information, you know you are in good hands whether you contact the Naylors Customer Service team online or by popping into their stores.
Naylors stock a large range of products for equestrian and country enthusiasts, offering the biggest brands in the industry including Ariat, Horseware and Dublin for equestrians and Barbour, Joules and Dubarry for countrywear, plus so many more.
For your horse, you can browse their ranges from WeatherBeeta, Horseware, LeMieux and other popular brands. From horse rugs to bridles and grooming kits to stable accessories, there is an abundance of selection on offer for you need to kit out your horse.
The range of equestrian products that is on offer on their website and in store is always expanding so we highly recommend visiting the site for their latest inventory but don’t forget, they have other pet products on offer as well so don’t forget to check out their dogs, cats and bird ranges.
Naylors also run special offers on current season products throughout the year but we highly recommend that all you equestrian enthusiasts keep up to date through Naylors newsletter, Facebook page, Instagram page and blog.
Delivery Information
Standard Delivery
£3.95 or FREE when you spend over £50
Delivered Within 3-5 Days
Delivered Monday-Saturday 8am-8pm.
A tracking link will be provided once your order is despatched.
Next Day Delivery
£5.95
Order by 4pm Sunday to Friday
Delivered by Evri or DHL between 8am and 8pm Monday-Saturday.
Please check the Naylors website for any delivery restrictions as this service may not operate in all areas of the UK.
Premium Next Day Delivery
£7.95
Order by 4pm Sunday to Friday
Delivered by DPD between 8am and 8pm Monday-Saturday.
Get updates via SMS & email on the status of your order and receive a 1 hour delivery window, plus the option to track or divert your parcel or leave more instructions.
Remember, if there is any issues with your delivery, you should reach out the the Naylors Customer Service team because their team will be able to reach out the the courier company for assistance and because Naylors paid the courier company, there are agreements in place where they can claim against them for compensation and then be able to issue a replacement or refund to the customer that has not received the product that they ordered.
Use the Naylors Contact Us details for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel