Puma Contact Us – Full Details + Delivery company tracking parcel
Contact Puma for missing parcels
Puma, a globally recognised leader in sportswear and lifestyle, is dedicated to offering seamless customer service for queries, order tracking, and product inquiries. This comprehensive guide provides all essential Puma contact details to help you get the support needed, whether you’re checking on an order, initiating a return, or seeking general assistance. This article covers Puma’s contact details, customer service options, and delivery support.
The Puma Contact Us Information
To reach Puma’s UK customer service team directly, you can use several convenient options: phone, email, or their online contact form. Here’s a breakdown of the main methods:
Puma Contact Details
- Phone: +44 (0) 203 32 65 481
- Email: service-uk@puma.com
- Address:
Puma United Kingdom Ltd,
PUMA Online Shop,
c/o DSV Solutions Ltd,
70 Scalley Way,
NN9 6RJ Rounds, United Kingdom
Business Hours:
- Monday to Friday: 8 AM – 8 PM
- Saturday: 9 AM – 6 PM
(Closed on UK Bank Holidays)
For additional assistance or tracking-related inquiries, visit Puma’s official contact page.
How to Contact Puma Customer Service Effectively
When reaching out to contact Puma customer service, prepare essential information like your order number and relevant details. This can streamline your inquiry, ensuring quicker resolution. Here’s what to keep in mind:
- Order Tracking: Include your order number in the subject line if emailing or have it ready for phone support.
- Delayed Parcels: If you’re experiencing a delay, it’s recommended to check with Evri or DPD before contacting Puma directly.
For more comprehensive support, visit Puma’s main home page or sales page for specific deals and product details.
Delivery Options with Evri and DPD
Puma’s collaboration with Evri and DPD ensures timely and reliable delivery, with options to suit every need. Here’s a summary of Puma’s delivery options for the UK:
Evri Delivery Options
- Standard Delivery (3-5 days): £3.99
- Express Delivery (1-2 days): £6.99
DPD Delivery Options
- Next Day Delivery (Mon-Fri): £7.99
- Orders placed after 2 PM on Fridays will be delivered the following Monday or working day.
- DPD does not deliver on weekends or UK Bank Holidays.
Puma provides free Evri standard shipping on orders over £50. If you’d like to learn more about Evri’s courier services, Click this link here. Alternatively, for more on DPD’s reliable services, visit this link here which has their contact details and information.
Puma Contact Details for Returns and Exchanges
Returning items to Puma is straightforward, with a flexible return policy allowing you to return purchases within 30 days. Puma also offers extended return options during the festive season:
- Standard Returns: Use the return label included in your parcel or generate one through Evri’s Return Portal:
- Visit the portal, search for “PUMA,” and complete the form.
- Generate a QR code or print the return label.
- Take your parcel to the nearest Evri Parcelshop or arrange for Evri to collect the parcel.
- Return Tracking: Keep the receipt or proof of postage until your return has been confirmed by Puma’s team. The processing time can take up to 14 days from the return date.
- Festive Returns: Orders made between 2nd November and 20th December can be returned up to 90 days after delivery.
Please note that Puma does not currently offer exchanges due to technical limitations. For a replacement, simply place a new order on Puma’s website.
Need help with your return? Email service-uk@puma.com or use the Puma Contact Number which is +44 (0) 203 32 65 481 during business hours
FAQ: Common Questions About How To Contact Puma Customer Service Support
1. How do I contact Puma customer service for urgent inquiries?
Puma’s customer service phone line at +44 (0) 203 32 65 481 is best for urgent inquiries. Business hours are Monday to Friday, 8 AM to 8 PM, and Saturdays, 9 AM to 6 PM.
2. How can I track my Puma order?
Order tracking information will be provided upon dispatch. For delivery updates, especially delayed shipments, visit Evri’s or DPD’s tracking pages depending on your chosen courier.
3. Can I exchange items purchased online?
Puma does not offer exchanges for online purchases. If you wish to exchange an item, please return it and place a new order on Puma’s official website.
4. What are the delivery charges for Puma in the UK?
- Evri Standard Delivery (3-5 days): £3.99, free on orders over £50.
- Evri Express Delivery (1-2 days): £6.99
- DPD Next Day Delivery: £7.99
5. Can I get free delivery with Puma?
Yes, standard delivery through Evri is free for orders over £50.
Additional Tips On How To Contact Puma Customer Service
To get the most out of Puma’s customer service team and ensure timely responses, consider these tips:
- Have your order details ready: When contacting Puma, having your order number and relevant details helps customer service assist you quickly.
- Use the contact form for non-urgent inquiries: For general queries, the contact form on Puma’s contact page is effective and reduces wait times.
- Check delivery status through Evri or DPD first: For parcel-related inquiries, check with your designated courier before contacting Puma.
If there is an issue with your parcel in transit where it becomes lost, delayed or damaged – that is when you should contact Puma as they will be able to directly claim against the courier company if the issue cannot be rectified. They should then be able to issue you a replacement or refund.
Accessing Puma contact details is straightforward, and the company provides multiple methods to assist with inquiries, from customer service assistance via phone and email to real-time order tracking. With delivery facilitated by Evri and DPD, Puma ensures products arrive promptly and reliably across the UK. Whether you’re reaching out to Puma about an order, seeking help with a return, or wanting to know more about delivery services, this guide offers everything needed to make your experience smooth and effective.
For additional information, visit Puma’s home page and explore their sales page for the latest offers and exclusive deals.
Contact Puma Customer Service for missing parcels or if you have a tracking number, use the Everyparcel.co.uk tracker found on our homepage which will monitor your parcels progress, and if you need information on understanding tracking points, We have a free guide which can be found here – Where Is My Parcel? No. 1 Best Guide to Tracking Updates – Every Parcel