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Ralph Lauren is a retail powerhouse and is one of the best known companies in the fashion sector boasting a legacy that spans over five decades. Known for the high quality items they produce, the brand offers a diverse range of products including apparel, accessories, home furnishings, and various licensed products. With its distinctive American aesthetic, Ralph Lauren has significantly influenced global fashion and lifestyle branding. The brand has a huge focus on customer satisfaction and encourages their customers to contact Ralph Lauren’s team should any issues arise.

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History and Evolution

Early Beginnings

Ralph Lauren founded the company in 1967, starting with a line of men’s ties. His vision extended far beyond accessories, as he sought to create a complete lifestyle brand that epitomized elegance and class. The success of his initial offerings led to the expansion into menswear, and by the early 1970s, the company had launched its iconic Polo Ralph Lauren line, marking the beginning of a fashion revolution.

Brand Expansion

Over the years, Ralph Lauren diversified its product range to include women’s and children’s apparel, fragrances, home furnishings, and more. Each new product line reflected the brand’s commitment to quality and style, contributing to its global recognition. Today, Ralph Lauren’s portfolio includes multiple brands, such as Polo Ralph Lauren, Ralph Lauren Purple Label, Lauren Ralph Lauren, and many others, each targeting different market segments while maintaining the core brand ethos.

International Presence

Ralph Lauren’s reach extends across the globe, with a significant presence in North America, Europe, Asia, and beyond. The brand’s international appeal is a testament to its ability to resonate with diverse cultures while maintaining a cohesive brand image. This global footprint is supported by a robust distribution network that includes retail stores, outlets, and a strong online presence.

Product Offerings


Ralph Lauren’s apparel collection is vast and varied, encompassing casual wear, formal wear, sportswear, and more. The brand is particularly known for its Polo shirts, which have become a wardrobe staple for many. The quality of materials and attention to detail in each garment reflects the brand’s dedication to excellence.


In addition to clothing, Ralph Lauren offers a wide range of accessories, including handbags, belts, hats, and scarves. These accessories are designed to complement the apparel lines, providing customers with the opportunity to create a complete Ralph Lauren look.

Home Furnishings

The Ralph Lauren Home collection brings the brand’s signature style into the living space. From furniture and bedding to home decor and lighting, each piece exudes elegance and sophistication. The home collection allows customers to infuse their personal spaces with the timeless charm that Ralph Lauren is known for.


Ralph Lauren’s fragrance line is another significant aspect of its product offerings. The brand has developed a variety of scents for both men and women, each designed to evoke the spirit of the Ralph Lauren lifestyle. Popular fragrances include Polo Blue, Ralph, and Romance, among others.

Marketing and Branding

Distinctive Image

The Ralph Lauren brand image is built on a foundation of classic American style, sophistication, and timeless elegance. The brand’s marketing strategies emphasize these qualities, utilizing high-quality visuals and narratives that resonate with its target audience. Advertising campaigns often feature iconic imagery and aspirational themes that highlight the brand’s luxurious lifestyle.

Celebrity Endorsements

Ralph Lauren has leveraged celebrity endorsements to enhance its brand image. High-profile figures from various fields, including sports, entertainment, and fashion, have been associated with the brand. These endorsements help to reinforce Ralph Lauren’s status as a symbol of prestige and style.

Digital Presence

In today’s digital age, Ralph Lauren maintains a strong online presence through its official website and various social media platforms. The brand’s website is a user friendly resource for customers, offering detailed product information, shopping services, and customer support. Social media channels are used to engage with customers, showcase new collections, and share the brand’s story.

How to Contact Ralph Lauren’s Customer Services

Like many retail giants, the brand provides extensive customer support to ensure that customers can contact Ralph Lauren’s customer services team with no issues. Customers can reach out for assistance through various channels:

  • Phone: +44 (0)203 450 7750 (Monday – Friday: 08.00-17.00, Saturday: 09.00-17.00)
  • Email: Available 24/7 via the contact Ralph Lauren page

Shipping and Delivery

Ralph Lauren offers several shipping options to cater to different needs:

  • Standard Delivery: 4-5 business days
  • Express Delivery: 2-3 business days

Customers can choose to have their orders delivered to a home or work address, a store close to them, or a UPS access point. Bespoke or made-to-order items may take longer to deliver. Tracking information is provided once the order ships, allowing customers to monitor the progress of their delivery. To get your tracking number, check your order on your email but if you have not got any information, contact Ralph Lauren’s team and they will assist further. If you have your parcel tracking number, you can monitor your delivery by clicking here.

Returns and Refunds

To facilitate returns, Ralph Lauren offers an easy online return process. Customers can print a pre-paid UPS return label and drop off the package at a UPS collection centre or arrange for a pick-up. It is important to send returns from the same country specified in the delivery address to avoid delays but if you do have any issues, please reach out and contact Lauren Lauren’s team for any further assistance.

Payment Methods

Ralph Lauren accepts various payment methods, including:

  • Credit Cards: Visa, Mastercard, American Express
  • PayPal
  • Ralph Lauren Gift Cards
  • Klarna: Offers options such as Pay Now, Pay Later, and Pay in 3 instalments.

For more details on payment options and security, customers can contact Ralph Lauren customer services or refer to the terms and conditions on the website here.

Ralph Lauren Corporation continues to be a leader in the luxury lifestyle market, offering a wide range of products that epitomize sophistication and elegance. The brand’s commitment to quality, innovative marketing strategies, and exceptional customer service have solidified its place as an iconic name in fashion and lifestyle. For any inquiries or assistance, customers are encouraged to contact Ralph Lauren through the provided channels, ensuring a seamless and satisfying shopping experience.

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