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Spartoo.co.uk is an online shoe store that begun from an idea amongst three friends that were fresh out of university, Boris, Paul, and Jérémie. They combined their passion for shoes and the Internet to create Spartoo in 2006. Named in reference to the Spartan warriors and their simple leather sandals, as well as the ancient Greek city of Sparta, the name “Spartoo” cleverly incorporates the double “O” reminiscent of successful online brands like Google, Yahoo, and Kelkoo.

From its humble beginnings, Spartoo has grown into a leading online retailer with a huge global presence. By giving fantastic prices and having an easily accessible customer services team where customers can contact Spartoo, means that they will continue to be a go to store for a significant amount of consumers.

Origins and Growth

Founding and Early Days

The idea of Spartoo was conceived by Boris, Paul, and Jérémie, who aimed to merge their love for shoes with the burgeoning potential of the Internet. After careful planning and preparation, Spartoo was officially launched on August 16, 2006. The founders’ vision was clear: to create an online platform that offered a wide range of footwear, making it accessible to everyone.

Expansion and International Presence

In 2009, just three years after its inception, Spartoo began its international expansion. The company developed multiple language versions of its website to cater to a broader audience. This strategic move significantly increased Spartoo’s reach, allowing it to serve customers in various countries. Today, Spartoo operates in over 25 countries, including major markets like France, Germany, England, Italy, and Spain.

Brick-and-Mortar Presence

In 2015, Spartoo took a significant step by opening its first physical store. This move marked a new milestone in the company’s history, blending the convenience of online shopping with the tangible experience of a physical retail environment. The success of this venture led to the continuous growth of Spartoo’s retail parks.

The Team Behind Spartoo

Rapid Growth

From a small team of fewer than a dozen employees at its launch, Spartoo has expanded to over 400 employees today. Approximately 230 of these employees are based at the company’s headquarters in Grenoble, located in the heart of the Alps. This rapid growth reflects not only the increasing demand for Spartoo’s products but also the company’s commitment to maintaining a dynamic and innovative workforce.

Collaborative Culture

Spartoo fosters a collaborative and inclusive work environment. Employees are encouraged to share their ideas, innovate, and reinvent their roles. This culture of participation and creativity has been a driving force behind Spartoo’s success, allowing the company to continuously adapt and evolve in the fast-paced retail industry.

Spartoo.co.uk Overview

Key Statistics

  • Employees: Over 400
  • Warehouse Size: 30,000m²
  • Countries Present: More than 25
  • Brands Offered: Nearly 3500
  • Models Available: 300,000
  • Stock: Over 1 million pairs of shoes
  • Monthly Visitors: Over 14 million unique visitors throughout Europe
  • Funding: €45 million from various French, European, and American investment banks

Product Range

Spartoo.co.uk offers an extensive range of products, including:

  • Footwear for men, women, and children
  • Clothing
  • Accessories

The vast selection ensures that there is something for everyone, catering to diverse tastes and preferences.

Ordering Process

How to Place an Order

Customers can search for items on Spartoo in various ways:

  1. Search Box: Type a product description (color, size, price, etc.) and refine the search using filters to view all available stock.
  2. Style or Brand: Browse by department tabs or search box to discover brands that match personal style preferences.
  3. Top 5 Sales: Check the top 5 sales for each style and brand.

Once an item is selected, customers can choose their size and add it to their shopping bag. The checkout process involves four stages:

  1. Log In: Existing customers log in, while new customers create an account.
  2. Order Summary: Review the order summary and delivery address.
  3. Payment Information: Choose the payment method and confirm delivery and billing addresses.
  4. Confirmation: Enter payment details and confirm the order.

A confirmation email is sent once the order is placed but please contact Spartoo directly if you have any issues with your order.

Tracking Orders

After placing an order, customers receive a confirmation email with an order number. They can track the order status through the “My Orders” section on their Spartoo.co.uk account. Notifications are also sent when the order is shipped. As usual, if anything goes wrong in transit where a parcel is delayed, lost, damaged or delivered incorrectly, always reach out to the sender. In this case, contact Spartoo who will be able to contact the courier company on your behalf so that they can begin the refund or replacement process

Modifying Orders

Customers can modify or cancel their orders if the status is “Awaiting Preparation.” Changes to delivery addresses, product sizes, or cancellations can be made. However, once the status changes to “Preparation in Progress,” “Order in Transit,” or “Order Shipped,” modifications are no longer possible. For assistance on modifying orders, please contact Spartoo directly.

Customer Service

How to Contact Spartoo

Spartoo’s customer service is available Monday to Friday from 8 am to 4 pm. Customers can reach out via:

Help and Discount Pages

We have further information on how people can contact Spartoo – Customers can access additional support and information through the following links:

Delivery Information

Delivery Options

Spartoo.co.uk offers various delivery options to cater to different needs:

  1. Evri Standard Delivery
    • Mainland: 2-4 working days
    • Northern Ireland: 3-5 working days
    • Cost: Free for orders over £30; £2.50 for orders under £30
  2. Evri Express Delivery
    • Delivery Time: 1-2 working days for orders registered before 12 pm
    • Cost: £3.98 for orders over £30; £4.98 for orders under £30
  3. UPS Standard Delivery
    • Mainland: 3-5 working days
    • Northern Ireland: 4-6 working days
    • Cost: £4.98
  4. UPS Express Delivery
    • Delivery Time: 1-3 working days for orders registered before 1 pm
    • Cost: £12.98
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Customs Duty

From January 1, 2021, orders above £135 are subject to Customs Duty at delivery.

Spartoo’s journey from a small start up to an international e-commerce powerhouse is a story of innovation, passion, and determination. The founders’ vision and the dedication of their growing team have made Spartoo a leader in the online retail market. With a vast product range, exceptional service where customers can contact Spartoo, and a commitment to continuous improvement, Spartoo.co.uk remains a favourite destination for shoe lovers across Europe and beyond.

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