In some instances, parcels may find their way to the wrong destination, causing confusion and delays. Handling these situations effectively is vital for both senders and recipients.
When it comes to altering the delivery address post-dispatch, minor changes, like corrections in the house name or number, can be managed through a parcel diversion request. For more substantial address modifications, vigilance is key – monitor the parcel’s tracking status and promptly reach out to Evri’s customer service team once the parcel is in the courier’s hands.
Mistakes in parcel details, including the delivery address, can be rectified by contacting Evri’s Live Help team. They are equipped to assist with adjustments such as delivery address, weight, and parcel dimensions.
If Evri delivers a parcel to the wrong address in error, the initial step for the customer is to contact the sender. The sender, in turn, can engage with Evri to resolve the issue. Evri acknowledges potential delays due to factors like weather conditions, staff shortages, and Royal Mail strikes, advising customers to contact the original seller for parcels not received within ten days.
Despite the challenges, there are strategies to enhance the Evri experience and minimize the risks of incorrect delivery:
- Accurate Information: Ensure all details, especially the address, are precise when placing an order or sending a parcel.
- Tracking and Communication: Regularly monitor your parcel and stay in touch with Evri’s customer service for updates or changes.
- Contacting the Sender: In the event of delivery issues, promptly reach out to the sender, as they often have better means to liaise with Evri.
FAQs: Handling Evri Delivery Issues
Q1: Can I change the delivery address for my Evri parcel after dispatch?
A1: Yes, minor changes like house name/number can be handled by requesting a diversion. For significant changes, monitor the tracking and contact Evri‘s customer service once the parcel is with the courier.
Q2: What should I do if Evri delivers my parcel to the wrong address?
A2: Contact the sender of the parcel. They will liaise with Evri to resolve the delivery issue.
Q3: How can I correct incorrect details on my Evri parcel?
A3: Contact Evri’s Live Help team to change details such as the delivery address or parcel dimensions.
Q4: What causes delays in Evri parcel delivery?
A4: Delays can be caused by factors like bad weather, staff shortages, and impacts from Royal Mail strikes.
I have got a parcel that is NOT mine my address but not my name and i am not wasting my money on a phone call for someone elses mistake ,i have tried to contact evri via customer service email but no joy.
Hi,
I’m sorry to hear about the mix-up with the parcel from Evri. To help arrange collection with Evri, Gary could you please provide the 16-digit tracking number and the postcode? With this information, I’ll be able to coordinate with Evri to resolve the issue.
Thank you!
I have the same problem. A wrong parcel that was delivered to my address. The address on it is mine, but the name is not mine, and I did not order the parcel. What should I do?
Please can you share me your tracking number so I can rectify this urgently.
H-02V3-A-406812910-4
Hi Emily,
we can see that you have reached out to Evri as it was their driver that done the delivery as the parcel passed through their network. In circumstances like this where the parcel has been delivered to the correct address on the label but wrong person due to the sender or recipient providing the incorrect details, all we can do is advise to either contact Evri again to arrange for the courier to collect, or write ‘refused’ on the label and drop it off at your nearest parcelshop which is;
Mini Stores
118-120 Rectory Road,
CT14 9NG
The parcel will then re-enter the Evri network and get processed as needing to be returned to the original sender.
We are glad that there is honest people out there link you and wish you all the best Emily.
Kind regards
The Everyparcel.co.uk Team