Evri Delivery Issues: What to Do When a Parcel is Delivered to the Wrong Address

In some instances, parcels may find their way to the wrong destination, causing confusion and delays. Handling these situations effectively is vital for both senders and recipients.

When it comes to altering the delivery address post-dispatch, minor changes, like corrections in the house name or number, can be managed through a parcel diversion request. For more substantial address modifications, vigilance is key – monitor the parcel’s tracking status and promptly reach out to Evri’s customer service team once the parcel is in the courier’s hands.

Mistakes in parcel details, including the delivery address, can be rectified by contacting Evri’s Live Help team. They are equipped to assist with adjustments such as delivery address, weight, and parcel dimensions.

If Evri delivers a parcel to the wrong address in error, the initial step for the customer is to contact the sender. The sender, in turn, can engage with Evri to resolve the issue. Evri acknowledges potential delays due to factors like weather conditions, staff shortages, and Royal Mail strikes, advising customers to contact the original seller for parcels not received within ten days.

Despite the challenges, there are strategies to enhance the Evri experience and minimize the risks of incorrect delivery:

  1. Accurate Information: Ensure all details, especially the address, are precise when placing an order or sending a parcel.
  2. Tracking and Communication: Regularly monitor your parcel and stay in touch with Evri’s customer service for updates or changes.
  3. Contacting the Sender: In the event of delivery issues, promptly reach out to the sender, as they often have better means to liaise with Evri.

FAQs: Handling Evri Delivery Issues

Q1: Can I change the delivery address for my Evri parcel after dispatch?


A1: Yes, minor changes like house name/number can be handled by requesting a diversion. For significant changes, monitor the tracking and contact Evri‘s customer service once the parcel is with the courier.

Q2: What should I do if Evri delivers my parcel to the wrong address?


A2: Contact the sender of the parcel. They will liaise with Evri to resolve the delivery issue.

Q3: How can I correct incorrect details on my Evri parcel?


A3: Contact Evri’s Live Help team to change details such as the delivery address or parcel dimensions.

Q4: What causes delays in Evri parcel delivery?


A4: Delays can be caused by factors like bad weather, staff shortages, and impacts from Royal Mail strikes.

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