In some instances, parcels may find their way to the wrong destination, causing confusion and delays. Handling these situations effectively is vital for both senders and recipients.
When it comes to altering the delivery address post-dispatch, minor changes, like corrections in the house name or number, can be managed through a parcel diversion request. For more substantial address modifications, vigilance is key – monitor the parcel’s tracking status and promptly reach out to Evri’s customer service team once the parcel is in the courier’s hands.
Mistakes in parcel details, including the delivery address, can be rectified by contacting Evri’s Live Help team. They are equipped to assist with adjustments such as delivery address, weight, and parcel dimensions.
If Evri delivers a parcel to the wrong address in error, the initial step for the customer is to contact the sender. The sender, in turn, can engage with Evri to resolve the issue. Evri acknowledges potential delays due to factors like weather conditions, staff shortages, and Royal Mail strikes, advising customers to contact the original seller for parcels not received within ten days.
Despite the challenges, there are strategies to enhance the Evri experience and minimize the risks of incorrect delivery:
- Accurate Information: Ensure all details, especially the address, are precise when placing an order or sending a parcel.
- Tracking and Communication: Regularly monitor your parcel and stay in touch with Evri’s customer service for updates or changes.
- Contacting the Sender: In the event of delivery issues, promptly reach out to the sender, as they often have better means to liaise with Evri.
FAQs: Handling Evri Delivery Issues
Q1: Can I change the delivery address for my Evri parcel after dispatch?
A1: Yes, minor changes like house name/number can be handled by requesting a diversion. For significant changes, monitor the tracking and contact Evri‘s customer service once the parcel is with the courier.
Q2: What should I do if Evri delivers my parcel to the wrong address?
A2: Contact the sender of the parcel. They will liaise with Evri to resolve the delivery issue.
Q3: How can I correct incorrect details on my Evri parcel?
A3: Contact Evri’s Live Help team to change details such as the delivery address or parcel dimensions.
Q4: What causes delays in Evri parcel delivery?
A4: Delays can be caused by factors like bad weather, staff shortages, and impacts from Royal Mail strikes.
I have got a parcel that is NOT mine my address but not my name and i am not wasting my money on a phone call for someone elses mistake ,i have tried to contact evri via customer service email but no joy.
Hi,
I’m sorry to hear about the mix-up with the parcel from Evri. To help arrange collection with Evri, Gary could you please provide the 16-digit tracking number and the postcode? With this information, I’ll be able to coordinate with Evri to resolve the issue.
Thank you!
I have the same problem. A wrong parcel that was delivered to my address. The address on it is mine, but the name is not mine, and I did not order the parcel. What should I do?
Please can you share me your tracking number so I can rectify this urgently.
H-02V3-A-406812910-4
Hi Emily,
we can see that you have reached out to Evri as it was their driver that done the delivery as the parcel passed through their network. In circumstances like this where the parcel has been delivered to the correct address on the label but wrong person due to the sender or recipient providing the incorrect details, all we can do is advise to either contact Evri again to arrange for the courier to collect, or write ‘refused’ on the label and drop it off at your nearest parcelshop which is;
Mini Stores
118-120 Rectory Road,
CT14 9NG
The parcel will then re-enter the Evri network and get processed as needing to be returned to the original sender.
We are glad that there is honest people out there link you and wish you all the best Emily.
Kind regards
The Everyparcel.co.uk Team
My parcel was supposed to be delivered as per the tracking and the evidence photo, but the delivery person had put the parcel in the parcel locker and entered the wrong apartment number! (I live in a large apartment block where there is a parcel locker is at the reception)
As a result, I didn’t get the parcel.
Can you please help?
The tracking number is H02V3A4085099225
Hi Guna, can you confirm your postcode so I can arrange a re-delivery correctly.
Every Parcel
Hi Howard, is it possible for you have my evri parcel delivered today? As I had a small address edit with the help of the bot but no one is really replying to me
Hi Rushika,
I’m happy to try and help, but in order to do so, I’ll need the tracking number and the postcode.
That said, please be aware that we can only request an update, we can’t guarantee that the change will be accepted once the parcel has been processed at the depot. At that stage, it’s usually next to impossible for them to amend the label.
Let me know the details, and I’ll see what I can do.
Twice my parcels have been delivered to the wrong address,they go no 8 . buttermere,I’m disabled and only with the help of the man who owned the property have I recived them.the house is also empty!No one rang my door bell as I and my husband were both in,so please make sure who ever delivered my goods knows this,thank you
Parcels have been delivered to the wrong address .going to no 8 not to no 6,as I’m disabled .so the man who owns this property returned them,I’m lucky as the house is vacant,no one as rung my door bell or knocked my door,my self and my husband were here all the time,so please help,thank you.
Hi my parcel from Evri is saying it’s been delivered but I haven’t received it when I go to get tracking details the postcode isn’t matching even though it’s correct on the delivery status on the shops websites.
Hi
need help with my evri parcel from ZARA. status is showing that it has been delivered but I haven’t received it. Moreover the picture proof is of some other building even the map detail is showing a building close to my apartments but its not mine. kindly help.
TRACKING NUMBER T00BGA9905523940
Hi Sumiya, I’m really sorry for the confusion regarding your Evri parcel from Zara. I understand how frustrating this must be, especially with the incorrect delivery proof.
To assist you further, could you please confirm your full delivery address, including the postcode? This will help me look into the issue and find a resolution as quickly as possible.
Looking forward to your response.
flat 3 Lynton House A, 6 Madeira Road Weston Super-mare
BS23 2FB
Hi Sumiya,
Thanks for the deatils, I just wanted to give you a quick update about your Zara parcel that was delivered to the wrong address by Evri. We’ve already flagged this with the delivery team, and they’ve instructed the courier to head back to the incorrect address. Since they delivered a parcel there recently, they should know exactly where to go.
The courier will collect your parcel and make sure it gets to you as soon as possible hopefully by the end of today. There might be a slight delay if traffic is heavy, but rest assured, we’re on it and will make sure it reaches you.
We’re really sorry for the mix-up. Unfortunately, this was a mistake on Evri’s part, as they’re responsible for the couriers who sometimes don’t pay as much attention as they should. We truly appreciate your patience, and we’re here to help with anything else you need.
If you’d like to support our team so we can keep helping people like you, we’d be incredibly grateful!
Once your parcel arrives, please let us know. And if there’s anything else we can do, don’t hesitate to reach out. Thanks so much for your understanding!
Howard
thank you Howard it is such a relief. I have been on it since yesterday. thank you for your help. its reassuring.
Hi
there is still no update on my parcel
Hi really sorry they have not delivered your parcel my last comms on email chat was they will send the courier to return and collect and re deliver, please let me know your status currently.