Alot of times your package/parcel may be missing even though the shipping status says it has been “delivered.” You’re not the only one experiencing this issue with your Evri packages. Let’s look at some common scenarios and their possible solutions.
Incorrect shipping address
Possible causes:
Typos or errors when entering your address during your order process.
The seller or sender may have made a small error while they were processing your order.
What will you do:
Please double check the address you provided at the time of purchase.
Please contact the seller or the shipping company to verify the address on file that they may have.
The location in the delivery photo is not my address
Possible causes:
The GPS coordinates used by the delivery person at time of delivery may have been inaccurate.
The delivery person may have accidentally marked the delivery to the wrong location.
what will you do:
Please contact Evri Customer Service with details and request clarification on this inaccurate issue.
Check to see if your package was accidentally delivered to a neighbour or a nearby address.
The position shown in the delivery photo is incorrect.
Possible causes:
The delivery person may have taken the photo at a location near your address that you don’t know about.
The photo may be from a previous delivery or a completely different location.
what will you do:
Examine the photo closely to see if there are any recognisable landmarks or features.
If you need further assistance, please contact Evri Customer Service.
My Parcel is not in the “safe place” in the photo
Possible causes:
Someone may have moved or taken your package after it was delivered. The courier may have left the item in an area that is considered safe but not often used.
What will you do:
Please try checking the surroundings of the location in the photo provided.
Consider letting Evri know your situation and designating a preferred safe location for future deliveries, Easily done on the Evri APP.
I still can’t find my package
If none of the above scenarios apply to you, you may have a special situation.
What will you do:
Document all delivery details, including time, date, and correspondence.
Please contact Evri customer service and provide all information. A representative agent will investigate your case and contact you as soon as possible. Alternatively, you can file a complaint with Evri.
Dealing with delivery issues can be frustrating, but finding the root cause can help resolve the situation effectively. Common reasons for delays include poor weather, logistical errors, or transportation issues(broken down). Staying in touch with both the shipping partner and the seller is key. Be proactive and provide detailed information to customer service. This collaboration can get your shipment back on track promptly. While inconvenient, most delivery snags can be fixed with patience, clear communication, and by using reliable courier services UK.
To avoid such issues in the future, consider using a reliable courier services UK to ensure your parcels are delivered accurately and on time.