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Yodel Frequently Asked Questions – Answered!

Who Are Yodel

Yodel is a delivery service company headquartered in Liverpool, England. Initially known as the Home Delivery Network (HDN, formally Home Delivery Network Limited, HDNL), the company rebranded as Yodel in May 2010 following the acquisition of the business-to-business (B2B) and retail (B2C) operations of DHL Express UK. Previously privately owned by billionaire Frederick Barclay, Yodel was acquired by Jacob Corlett in February 2024.

Home Delivery Network was operating as the logistics division of The Very Group until its demerger in June 2008. The company was created through the merger of Business Express and Reality, which were the delivery arms of Littlewoods and Shop Direct, respectively. Yodel now has sorting hubs located in Shaw, Hatfield, and Wednesbury, along with over 45 delivery depots across the UK.

Troubleshooting issues

What Happens If You’re Not Home for your Yodel Delivery?

Signature-Required Deliveries

If your sender has requested a signature as proof of delivery, the delivery driver cannot leave your parcel in a safe place. In this situation, the driver will attempt to deliver your parcel to a neighbour, who will be asked to sign as proof of delivery.

General Procedure for Missed Deliveries

If no one is home to accept the delivery, the Yodel driver will leave a note in your mailbox. This note will provide instructions on the next steps. Typically, you don’t need to do anything, as Yodel will attempt to deliver your package again the next day.

Multiple Delivery Attempts

Yodel will make up to three delivery attempts. If the first attempt is unsuccessful, two more attempts will follow before you are required to arrange collection from a local depot. If after three unsuccessful attempts your parcel remains undelivered, there is a strong chance that the parcel will be returned to sender so the fastest resolution for this incident is to always contact your sender/retailer who will be able to assist further.

Contacting Yodel Customer Service

Speaking to a Real Person

To speak with a Yodel representative, you can call their Customer Service number at 0344 755 0117. This number is charged at the national rate and is included in most national rate inclusive packages. Be sure to have your parcel tracking ID ready when you call. You can also find out more ways to contact Yodel by clicking HERE.

Delivery Times and After-Hours Delivery

Regular Delivery Hours

Yodel deliveries are made between 7am and 9pm from Monday to Friday, as well as on Saturdays in mainland UK. In exceptional circumstances, Yodel may deliver on Sundays.

Tracking and Managing Your Parcel

Real-Time Tracking

You can track your Yodel parcel using the Reference Number on this tracking page. This provides live updates on your shipment’s status and delivery progress.

Contacting Your Delivery Driver

If you receive a green calling card, you can contact the driver directly using the phone number provided on the card. If you receive an orange card, visit Yodel’s tracking page to arrange a re-delivery at a convenient time.

Issues with Delivery

Undelivered Packages

If your tracking information states that your parcel has been delivered but you haven’t received it, check with family members, neighbours, or a building manager who might have accepted the parcel on your behalf. Also, look around your property in case the driver left the parcel out of plain view.

Notification Before Delivery

As long as you have provided your sender your contact details and the sender has used the correct details when arranging a delivery through Yodel, you may notify you of a two-hour delivery window via text and/or email on the delivery day. However, if this option is not available, your parcel should still arrive by 9pm on or before the expected delivery date.

Who does Yodel deliver for?

Yodel has partnered with over 350 business to make sure that the paying customers receive the good they ordered. Please see below a list of some of the many companies that use and trust Yodel to deliver their customer’s goods on their behalf;

Packaging Tips for Safe Delivery

Ensuring Safe Transit

  • Dimensions and Weight: Make sure your parcel doesn’t exceed 60x50x50cm and weighs no more than 10kg.
  • Individual Wrapping: Wrap each item within the parcel individually with bubble-wrap.
  • Padding: Use polystyrene or foam to add a thick layer of protection on all sides of the box.
  • Secure Labeling: Place a sheet of paper with your address inside the box before sealing it with heavy duty tape. Avoid covering the barcode with tape.
  • Reusing Bags: If reusing heavy plastic bags, turn them inside out. Avoid using black bin-liners or thin polythene bags, as they can tear easily.
  • Heavy Parcels: If your box has handles, ensure they are strong enough to hold the weight. Clearly mark the box as heavy to alert the carrier and recipient.

By following these guidelines, you can help ensure that your parcel is transported safely and securely to its destination.

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