If you suspect that your Evri delivery driver has taken your package, it’s crucial to act promptly and follow the correct steps to address the situation. Here’s a guide on what to do:
- Contact Evri Customer Service: The first and most crucial step is to get in touch with Evri’s customer service. Provide them with all the necessary details, including the tracking number of your package. They will initiate an investigation to determine the whereabouts of your package, working diligently to locate it and ensure it reaches you.
- File a Police Report: While it might seem drastic, filing a police report is a prudent step. This action creates a paper trail, invaluable if you decide to pursue legal action later on. It also alerts the authorities to potential theft in your area, helping prevent future incidents.
- Check with Your Credit Card Company: If you used a credit card for your purchase, you might have an added layer of protection. Many credit card companies offer chargeback options for transactions where goods or services were not delivered as promised. By filing a chargeback, you can potentially recover the money spent on the stolen package. However, it’s crucial to understand your credit card provider’s terms and conditions before proceeding.
- Reach Out to the Seller: Lastly, contact the seller or the online store where you made the purchase. Inform them about the situation and provide any evidence you have. Many sellers value customer relationships and might offer solutions such as sending a replacement item or providing a refund.