Collect Group

The Collect Group

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The Collect Group and what they do

The Collect Group was created in 2012 with the focus on providing access to the same courier service levels and rates as larger volume senders.

Using modern software and having a dedicated team, their customers can process their online orders with ease, receive a same day collection service and be able to contact the customer services team directly if any assistance is required.

The Collect Group has grown to not just support the needs of low volume senders, they now partner with many of the UK’s national courier companies and well known marketplaces so has been expanding the business.

Using Customer Insight Analysts, Business Analysts, UX Designers and Software Developers, they have developed software solutions and as innovators, they come up with ideas and concepts to progress the business and make the experience as easy as possible for their direct customers.

The team at The Collect Group pride themselves on having an in-depth knowledge of the logistical processes which can help their clients and partners optimise regional collections. Their fleet of vehicles can provide a quick and efficient service which is why the company is showing continual growth in customer base across the UK.

A significant part of The Collect Group’s company is the Support Service Team whose aim it is to offer nothing but exceptional client experiences through Customer Service, Account Management, Sales and Billing. They focus on accommodating to the customer’s needs and they want to be able to speak directly to the customer and avoid negative impact on their business by dealing with any client frustrations and provide solutions when things go wrong.

The Collect Group has developed a range of solutions to help clients improve overall quality, drive down cost, attract more business and service existing customers better and has multiple services under it’s umbrella;

The Collect Group. Collect Pro

Collect Pro

The Collect Pro platform is designed for eBay and Amazon sellers who want to send their goods with various courier services such as Yodel, DHL, Evri etc. This helps small businesses automate and simplify the process of sending parcels. Linking to all of the UK’s most popular marketplaces, ecommerce platforms and other third party tools, and also allows users to send parcels on a same day collection service with just a few clicks.

Low Cost Parcels

The Collect Group. Low Cost Parcels

Low Cost Parcels is a simple, transactional website designed predominantly for casual or infrequent senders who want flexibility to schedule a same day collection or alternatively drop parcels off at over 7,000 locations across the UK, helping to take the hassle out of parcels.

Parcel Bag

ParcelBag is a new way to send goods easily across the UK. Lower volume senders wanting an easy solution to sourcing packaging can benefit from this option as well as receive a free label. Combining 100% recyclable packaging, with a clever mobile application to activate shipments, users can integrate their eBay stores easily and no longer need to worry about packaging and complicated shipping options. Simply scan the bag and request a collection / drop off.

Driver App

The Collect Group’s Driver Application is a key asset to their logistical operation. Utilising optimised OCR and GPS, not only does it optimise and coordinate thousands of collections but it also feeds their respective web-portals with key management information and imagery from each collection point.

This platform helps The Collect Group maintain a 99.97% collection SLA through increased accountability and optimisation. The customers with be able to stay in the know as the real-time updates of collection ETAs and collection receipts provide them with the correct information regarding their parcel.

Fleet tracking and van optimisation portal

Initially developed for exclusive use by The Collect Group, the bespoke portal has subsequently been customised and deployed for a number of their partner organisations. The portal uses a combination of various data sources, machine learning and imagery to identify optimisation opportunities and to help direct sales resources to maximise route profitability.

The company’s commercial teams use this tool daily to ensure each vehicle is optimised and generating the highest revenue possible which in turn helps drive competitive prices.

Specialist Partnership Project

The Collect Group is regularly involved with “special projects” which their commercial partners get the benefit of their experience and project management skills – which are generally subject to NDAs. They typically range from “lean and agile” prototypes and MVPs deployed in weeks to test concepts or processes; or longer term retained projects.

Below are the company details should you need to contact them.

Synergy House, Lawson Street, North Shields,
Tyne and Wear, NE29 6TG

Telephone: 0203 744 1448

The Collect Group

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