DPD are a very reliable delivery company and they have provided multiple ways that senders and recipients can get in touch with them should any issues arise.
DPD live chat is available 24/7 to help customers resolve any issues regarding their parcels. By having this easily accessible web chat service, DPD allows its customers to speak to a customer service agent about any queries and concerns regarding their parcels. The issues that can be resolved by contacting DPD may include but not be limited to parcel tracking, parcel prices, shipping costs, changing delivery details, and cancelling orders. The team will also answer your questions on any other general queries that you may have.
For more information on how to contact DPD, you can click this link here.
To initiate a live chat, you will need your reference number and postcode.
To track your package online using your reference number, you can use the DPD tracking page.
How do I speak to a person at DPD?
the free DPD live chat is a service that allows you to connect to customer service agents online. The service is available to all UK users every day of the week, including weekends. When finding out any information about a parcel, you will need to pass GDPR questions so please be prepared to provide information as the company will need to verify that they are speaking to the correct person. The team may ask you to provide your parcel number and personal email as well as other details. The contact telephone number for DPD is 0121 275 0500.
DPD Customer Service
You can contact the DPD Customer service team via live chat, phone, and through their app. We recommend the phone or live chat for the fastest turnaround but please be aware that there may be a slight wait when contacting by telephone and this varies depending on the time of year – generally speaking, approaching Christmas can mean significantly longer waiting times.
Frequently Asked Questions
Not going to be in?
You can inform DPD to deliver the parcel anyway.
- DPD automatically try to leave your parcel with your neighbour if you’re not in.
- Not everyone gets on with their neighbours, so you will need to inform DPD of a preferred neighbour, or a safe place at your property.
- Go onto the DPD website with your reference number and postcode to see your options.
How can I change my delivery address?
- To change to a different address, please contact the sender of your parcel.
- Why can’t DPD do this for you directly? Retailers like to know when the delivery address is changed and prefer to manage this themselves. This also prevents fraudulent activity. There is also a lot of scams that occur so for more information on how to protect yourself, check out our article on scam messages here.
- Choose a local pickup shop and DPD will have your parcel ready for you by midday tomorrow.
How can I change my 1 hour delivery slot?
- You can’t change your timeslot but you can still get your parcel.
- DPD can leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop or change the delivery date provided the sender has not instructed the company to get a signature.
How can I collect my parcel?
- Choose from one of the 6,000 local Pickup shops including Sainsbury’s, Post Office, Co-op, Morrisons, Argos, Matalan and other stores.
- The delivery company will arrange for the parcel to be sent to the store of your choosing and have the parcel ready to collect for you tomorrow.
- You may need to bring 2 pieces of ID, photo ID and ID with your address on it, such as a utility bill.
Expecting a parcel?
When will my parcel arrive?
- You will receive your one hour window on the day of delivery once the driver has scanned all the parcels onto the van, this is usually by 12 noon.
What’s my parcel number?
- Your sender has this information so contact them for your parcel number. Alternatively just click on the link in your email or SMS, or if you’ve had a ‘sorry we missed you’ card, you’ll find the number beside the barcode. Make sure when you are clicking on links, they are coming from legitimate sources though!
How can I change my delivery?
- There are plenty of options for you to choose from. You can change your delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop.
Missed a delivery?
How can I rearrange my delivery?
- DPD have made this process simple for customers. You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour or drop it off at your local shop – all you need to do is use the DPD site and they will be able to assist you when you provide them the tracking number and postcode.
I was in, the driver hasn’t been
- The driver will do everything they can to get your attention when you’re at home, but sometimes you’ll still miss each other.
- Enter your reference number and postcode on the DPD tracking page to see where the driver left your ‘sorry we missed you’
Can the driver come back?
- The DPD site states that the driver won’t be able to make it back to you on the day because thedrivers are on a tight schedule and may no longer be in your area.
- But you can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour or arrange to collect it from your local shop.
How can I collect my parcel?
- Choose from one of more than 6,000 local Pickup shops.
- DPD will have your parcel ready for you the very next day.
- You’ll need to bring 2 pieces of ID, photo ID and ID with your address on it, such as a utility bill.