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Why is My Parcel Not Tracking?

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Has Your Parcel Just Shipped?

If your parcel is not tracking, it may simply be because it was recently shipped. Tracking information often takes 1-3 days to update after your order is dispatched. If your tracking number is still not showing any updates, try checking again in a few hours. Some carriers may take up to 24 hours to register your parcel in their system.

parcel not tracking
Parcel not tracking

Did You Enter the Correct Tracking Number?

Make sure you’ve entered the correct tracking number, not the order number. Your tracking number can be found on your order page or in the shipment notification email. Common mistakes include confusing the digit “0” (zero) with the letter “O” or missing out on repeated digits in the tracking number (e.g., 0000). Double-check for these errors to ensure your parcel tracking works correctly.

Did You Copy and Paste the Tracking Number?

If you copied and pasted the tracking number, make sure there are no unwanted characters like “N°”, “#”, “,”, or “-”. These can prevent the tracking system from recognising your number, resulting in your parcel not tracking.

Why Has My Parcel Tracking Stopped Updating?

If your parcel tracking has stopped updating, it could be due to a minor delay in the delivery process or a lag in the tracking system. If your parcel has passed its expected delivery date, it’s advisable to contact the retailer or seller to open an enquiry.

Why is My Parcel Stuck at Customs?

A parcel not tracking due to customs issues is frustrating but not uncommon. Your shipment might be held at customs for a few reasons:

  1. Incomplete Customs Documentation: If documentation is incomplete, customs may delay your parcel until all necessary information is provided.
  2. Unpaid Taxes: You might owe taxes on the shipment. Your parcel will be released once these taxes are paid.
  3. Prohibited or Restricted Items: If your parcel contains prohibited or restricted items, customs may delay or even confiscate it.

What to Do If Your Parcel is Stuck in Customs

First, verify that your parcel is genuinely stuck in customs. Carriers like DHL or FedEx often handle customs clearance themselves. Contact your carrier, but keep in mind that they may use premium-rate numbers. Make sure you have your tracking number ready to help them locate your parcel.

If taxes are unpaid, settle them promptly to release your parcel. If this doesn’t resolve the issue, contact the shipper. They can coordinate with the carrier or their fulfillment company to provide additional information if needed.

Is Your Parcel Stuck in Transit?

If your parcel is not tracking or is stuck in transit with carriers like USPS, FedEx, UPS, or Australia Post, don’t panic. Delays happen, but most parcels are delivered eventually. Check out our comprehensive guide on what to do when your parcel is stuck in transit.

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