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Comprehensive Guide to DHL Courier and Parcel Services

Have a question about DHL’s parcel delivery and courier service? Check out our quick for answers. If you don’t find what you’re looking for, feel free to contact the customer services team for further assistance.

Do I Need to Be Present for DHL Courier Collection?

You or a representative must be present when the DHL courier arrives to collect your parcel. For security reasons, DHL cannot collect parcels left in ‘safe places’. If you arrange for a parcel to be collected from your office and leave it at reception, ensure that someone is available to hand it over to the courier – I’ve known of company’s who’s couriers have been to a collection address and the parcel has not been left in a safe location so please be aware that the sender is responsible for the parcel until it is handed over.

Does DHL Offer Same-Day Collection?

The company offers same-day collection services when you book online via DHLitNow or by phone. This service depends when the booking is made and also on the courier’s schedule in the area. For the best chances of same-day collection, book as early as possible. If same-day collection is not available, you can book a collection for the next working day or up to five days in advance. Collections are made during business hours, Monday to Friday, excluding bank holidays.

What to Do If the DHL Courier Can’t Take Your Parcel

If the DHL courier cannot take your parcel, it may be due to the parcel containing prohibited items or missing paperwork. Contact Customer Service for advice. If another collection cannot be arranged, a refund will be issued.

How to Change or Cancel a Booking Request

To change or cancel a booking, contact Customer Service as soon as possible. If new parcel labels are needed, the original booking will be cancelled and refunded, and you will be asked to rebook.

Can DHL Deliver to PO Boxes?

DHL cannot deliver to PO Boxes in the UK. A full street address is required. However, PO Boxes may be acceptable for some international addresses. Check with Customer Service before sending.

What Happens If No One Is Available to Receive My Parcel?

If no one is available to receive the parcel, the DHL courier will leave a calling card. The receiver can either collect the parcel from their local DHL Service Point or arrange another delivery to the same or an alternative address.

Understanding Courier Services

A courier is part of a logistics network that moves letters or parcels from one place to another, domestically or internationally, within a specified time frame. DHL Express offers door-to-door delivery without needing an account, leveraging its vast international network spanning over 220 countries and territories.

How to Send a Parcel with DHL

Send a Parcel with DHL Service Point Drop-Off

  1. Complete your parcel details online to save time in-store.
  2. Find your nearest DHL Service Point location.
  3. Pick your free DHL envelope or box.
  4. Pay for your delivery in-store.

Send a Parcel with DHL Express Online (DHLitNow)

  1. Get a quote or book your parcel collection online.
  2. Print your parcel labels and Customs invoice if sending internationally.
  3. Wait for the DHL courier to collect your parcel at the selected timeslot.

Send a Parcel with DHL by Phone

  1. Call DHL Customer Services on 0844 248 0828*.
  2. Arrange a suitable time for a courier to collect your parcel.
  3. Wait for the DHL courier to collect your parcel at the selected timeslot.

*Calls to DHL UK phone numbers beginning with ‘084’ cost 7 pence per minute, plus your phone company’s access charge – you can always elect to contact their customer services team HERE which is completely free!

How to Send a Large Parcel

For parcels under 70kg and within 120 x 80 x 80cm, use DHLitNow. For larger parcels up to 300kg and 300cm in length, contact Customer Service for a quote. The largest free box provided at DHL Service Points measures 48 x 40 x 39cm with a maximum weight of 25kg. For any large and delicate items, please check this article out HERE before sending as there’s some great tips on packaging.

How to Send a Small Parcel

For letters, documents, or small parcels, you can:

  • Drop off at a DHL Service Point with a free envelope or small box.
  • Book an online collection specifying the size and weight.
  • Book a collection over the phone.

Using a Courier Service

DHL Service Point

  • Locate a nearby DHL Service Point to drop off your parcel.
  • Free envelopes and boxes are provided.
  • Pricing is based on destination zone and box size.
  • Labels and Customs invoices are created and printed in-store.

DHL Express Online (DHLitNow)

  • Book a courier collection online.
  • Print labels and Customs invoices.
  • Follow the booking instructions.

DHL by Phone

  • Book a collection by contacting Customer Service.
  • Get a quote to compare prices of different sending options.

How Does a Courier Service Work?

A courier service like DHL Express transports documents or parcels domestically or internationally within a specified timeframe. Services are available for account and non-account customers. The fee is based on size, weight, and destination. For international deliveries, Customs invoices are required and created during the booking process. Customs duties and taxes are payable by the receiver unless the sender has a DHL Express account. Parcels can be tracked in real-time online, by phone, or via WhatsApp.

Sending a Letter Internationally

As a non-account customer, send a letter or document within the UK or internationally using the same options as parcels:

  1. Drop off at a DHL Service Point.
  2. Book an online collection.
  3. Contact Customer Service for a collection.

Letters and documents are non-dutiable unless intended for resale. Check the difference between document and non-document shipment types for Customs processing.

About DHL Express

Founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn, DHL revolutionised the industry by speeding up Customs processing. Acquired by Deutsche Post in 2002, DHL now operates in over 220 countries and territories, offering fast and reliable parcel delivery services.


For more information or to book a service, visit DHL Express UK.

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