If you’re facing issues with your Evri parcel delivery, don’t worry. Here’s a step-by-step guide to help you resolve your complaint quickly and efficiently. Follow this guide to understand the Evri complaints procedure.
Step 1: Report the Problem
As soon as you notice an issue with your parcel, reach out to Evri. Here’s how:
- For Recipients: Use the chatbot or request a callback on Evri’s website.
- For Senders: Contact Evri through their phone support or by filling out their webform.
In some cases, recipients may be advised to contact the sender (e.g., retailer or seller) as they’re better equipped to arrange replacements or refunds. The sender can then claim compensation from Evri if needed.
Step 2: Investigation by Local Customer Service Team
Evri’s customer service team at your local depot will review your complaint. They’ll investigate what went wrong and provide updates on the situation.
Step 3: Receive an Outcome
Evri will communicate the results of their investigation by your preferred method—email or phone. They’ll explain what happens next and guide you through any necessary actions.
Common Parcel Complaints and How to Handle Them
Here’s how to deal with the most common issues when using Evri:
1. Parcel Marked as Delivered, But Not Received
- Use the Rate My Courier feature from your tracking page or delivery notification email.
- Rate the courier with 1 or 2 stars, select “I haven’t got my parcel,” and request a callback or email support.
- The local depot team will contact the courier and work to resolve the issue promptly.
2. Delayed Parcels
- Within 5 Days of Estimated Delivery: Use the website chatbot to contact Evri. They will investigate and provide an update.
- More Than 5 Days After Estimated Delivery: Contact the sender for assistance. They’re responsible for arranging replacements or refunds.
3. Damaged or Lost Parcels
If you’re the recipient, reach out to the sender. They can arrange a replacement or refund and handle compensation claims with Evri on your behalf.
4. Other Issues
For anything not listed above, describe your issue to Evri using their website chat. They’ll take it from there.
Important Note
Most complaints with Evri are resolved within three business days. Always keep a record of your tracking number and any communication for reference.
Additional Help
Still having trouble? Check out our detailed article on parcel issue resolution here. It provides more tips and advice on how to handle delivery problems effectively.
Handling “CUB01” Parcels Within the Evri Complaints Procedure
Evri also manages a significant number of parcels labeled as “CUB01.” These parcels are often unidentifiable due to missing or unclear sender information. If you have concerns about a “CUB01” parcel, the Evri complaints procedure applies:
- Track Your Parcel: Use the tracking number to monitor your parcel’s journey, even if it’s labeled as “CUB01.”
- Contact Customer Service: If you encounter delivery issues, Evri’s customer service team is equipped to assist with “CUB01” parcels. They can help clarify the sender details and resolve delivery concerns.
By following these steps, you can navigate issues with CUB01 parcels while adhering to the Evri complaints procedure. This ensures a streamlined resolution process tailored to your parcel’s unique circumstances.
By following these steps, you’ll have a clear path to resolving your delivery issues using the Evri complaints procedure.
Absolute crap company paid them £27 to deliver a parcel. never delivered it now they are sending it back to me
Extremely disappointed with EVRi and the lack of not delivering my parcel. Unfortunately my experience has left me not to recommend them or use them in the future.
Fraudulent activities occur at Evri. Couriers steal your parcel and provide fake pictures. Their investigation team is substandard. They should be reported to trading standards. I am in the process of taking them to local media and trading standards
You are unable to say what has happened to the parcel I sent. Tracking no.
H04FUS0010544077.
Never had problem on delivery from post office to this very full address.
Asked local post office to send 2nd class didn’t realize they had used evri until tracking. Why did they do that?
Destination:
Clare Allan
Knit for knowt
Southfield
Driffield
E. Yorks
YO25 9JF.
Hi Janet, this is a incorrect tracking number bringing up no results
I shall never use Evri again. They offer a next day delivery service if you pay extra – which I did. I needed the parcel to arrive fast for a very specific set of reasons. The parcel was delayed, and I got an automated message to let me know. The infuriating thing is that it seems impossible to speak to anyone human to answer – or resolve a query – or to request further information. If I were a business I wouldn’t risk my goods – or the goodwill with my customers using such a poor service.
By contrast, I have used Royal Mail with no problems for years, and always shall from now on. The staff are helpful, communicative, and the service is usually excellent.
Evri are absolutely the worst courier company.
They may have driven down prices but they dragged standards with it
All the problems with lost/missing.undelivered parcels I’ve have in the last few years have almost all been
to do with Evri.
Multiple ‘delivery attempts’ when I was at home and waiting at the time were obvious lies
The suggested procedures for assistance have proven to be a waste of time
Requested call backs ignored multiple times
No human involvement, just computer generated roundabouts professing to ‘care’ but do nothing useful
I even went to the main distribution centre in Avonmouth to chase a missing parcel out of frustration
I gave them ID, info, maps etc and was told they would chase it up and call me but nothing happened
so more lies
Why? is it laziness, incompetence, dishonesty poor quality staff or all of these things?
I always try to avoid any Evri involvement when I buy anything online and will happily pay a wee bit more to get
a company with professional standards and pride to deliver stuff not the shabby bunch at Herpes as I call them
Thank you for sharing your experience, for assistance in dealing with this matter, check out this link here
There is more information available including how to escalate higher up.
disgusting customer service.
I stupidly used Evri to send 2 parcels i was returning for goods i purchased for xmas, which didnt fit. Original tracking number from the blue slip was p8748316….which had 2 parcels on it coohha0534732849 and coohha0534732988.
A catalogue return of £65 and £220 worth of hunter and barbour wellies to another company.
the refunds didn’t land in my bank so i chased up the deliveries…said they were delivered to a local parcel shop,not delivered to the actual addresses on the parcels. i rang evri, actually spoke to a human!! Who said they would arrange for them to be returned to me so i could use Royal Mail instead.
Well they never returned them, they lost them but also kept telling me they are at parcel shop awaiting collection. I rang the parcel shops, the parcels aren’t there.
So i tried to claim on the insurance i had taken out, after many chatbot pre scripted convo’s….i couldn’t complete the claim form as it wouldn’t accept the tracking number and required a bar code which i could not provide. I have been trying regularly to speak to somebody to get this sorted i NEED the £260 for the lost items!!
The anger i have for these idiots is unreal….i have also emailed their CEO about 3 times and not received any reply. Every time i try to call them i cannot get through as it says it doesn’t recognise my tracking number, every time i start a chatbot enquiry i request a phone call which i NEVER get….always the same old we are looking into this, sorry your parcel is lost please start the claims process…. WHICH DOES NOT WORK!!!!
Honestly fuming….i am out of pocket for their mess up and nobody wants to help resolve it…i don’t know which way to turn.