If you’re facing issues with your Evri parcel delivery, don’t worry. Here’s a step-by-step guide to help you resolve your complaint quickly and efficiently. Follow this guide to understand the Evri complaints procedure.
Step 1: Report the Problem
As soon as you notice an issue with your parcel, reach out to Evri. Here’s how:
- For Recipients: Use the chatbot or request a callback on Evri’s website.
- For Senders: Contact Evri through their phone support or by filling out their webform.
In some cases, recipients may be advised to contact the sender (e.g., retailer or seller) as they’re better equipped to arrange replacements or refunds. The sender can then claim compensation from Evri if needed.
Step 2: Investigation by Local Customer Service Team
Evri’s customer service team at your local depot will review your complaint. They’ll investigate what went wrong and provide updates on the situation.
Step 3: Receive an Outcome
Evri will communicate the results of their investigation by your preferred method—email or phone. They’ll explain what happens next and guide you through any necessary actions.
Common Parcel Complaints and How to Handle Them
Here’s how to deal with the most common issues when using Evri:
1. Parcel Marked as Delivered, But Not Received
- Use the Rate My Courier feature from your tracking page or delivery notification email.
- Rate the courier with 1 or 2 stars, select “I haven’t got my parcel,” and request a callback or email support.
- The local depot team will contact the courier and work to resolve the issue promptly.
2. Delayed Parcels
- Within 5 Days of Estimated Delivery: Use the website chatbot to contact Evri. They will investigate and provide an update.
- More Than 5 Days After Estimated Delivery: Contact the sender for assistance. They’re responsible for arranging replacements or refunds.
3. Damaged or Lost Parcels
If you’re the recipient, reach out to the sender. They can arrange a replacement or refund and handle compensation claims with Evri on your behalf.
4. Other Issues
For anything not listed above, describe your issue to Evri using their website chat. They’ll take it from there.
Important Note
Most complaints with Evri are resolved within three business days. Always keep a record of your tracking number and any communication for reference.
Additional Help
Still having trouble? Check out our detailed article on parcel issue resolution here. It provides more tips and advice on how to handle delivery problems effectively.
Handling “CUB01” Parcels Within the Evri Complaints Procedure
Evri also manages a significant number of parcels labeled as “CUB01.” These parcels are often unidentifiable due to missing or unclear sender information. If you have concerns about a “CUB01” parcel, the Evri complaints procedure applies:
- Track Your Parcel: Use the tracking number to monitor your parcel’s journey, even if it’s labeled as “CUB01.”
- Contact Customer Service: If you encounter delivery issues, Evri’s customer service team is equipped to assist with “CUB01” parcels. They can help clarify the sender details and resolve delivery concerns.
By following these steps, you can navigate issues with CUB01 parcels while adhering to the Evri complaints procedure. This ensures a streamlined resolution process tailored to your parcel’s unique circumstances.
By following these steps, you’ll have a clear path to resolving your delivery issues using the Evri complaints procedure.